Popular Topics
Guides
2 items
Downloads
1 items
Use Your Product
Use Your Product
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Printing a graphic on your envelope without printing postage
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Sealing the envelope only, bypass all printing on the SendPro C Auto
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Sending a large First-Class envelope
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Setting up a wireless (WiFi) connection
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Manage product email notifications
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Setting up and managing FedEx accounts in SendPro online and on the SendPro C200-C425
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Setting up UPS accounts in SendPro online and on the SendPro C200-C425
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Importing Cost Accounts in SendPro online and on the SendPro C200-C425
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Installing the SendPro C/SendPro+
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Setting up a wired network connection
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Installing the SendPro C Auto
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How to skip creating a shipping account
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Connect Your Product
Connect Your Product
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Error Codes
Error Codes
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"Please unplug the network cable first" message on the SendPro C200-C425
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"Reading... Not Ready to Print" message on the SendPro C200-C425
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Error 2003 on the SendPro C200-C425
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Resolving error code BA00
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Error code BA01 on the SendPro C200-C425
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Error code 507 on the SendPro C200-C425
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Error code RA00, DL00, DL01 and RA09 on the SendPro C200-C425
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"CSD Senior Device has stopped" message on the SendPro C200-C425
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"General Authorization Failure" message on the SendPro C200-C425
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"Object reference not set to an instance of an object" message on the SendPro C200-C425
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"Oops! Something went wrong" message in Trackable Labels on the SendPro C200-C425
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Error code PSD00 on the SendPro C200-C425
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"Shared Services has stopped working" message on the SendPro C200-C425
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"Error: Starting Activity" message on the SendPro C200-C425
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Resolving the "Failure to print via CSD Print Service" message
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"TRM Fatal error" message on the SendPro C200-C425
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"Fatal Printer Error" message on the SendPro C200-C425
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"Print services has stopped" message on the SendPro C200-C425
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"US Mailing has stopped" message on the SendPro C200-C425
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Stuck on the message "Please wait" when printing in Trackable Labels on SendPro C200-C425
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"Observer Alarm Scheduled" message on the SendPro C200-C425
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"OOB - cannot connect to Shared Services" message on the SendPro C200-C425
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Error code 0802 on the SendPro C200, SendPro C200-C425
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Label printer is not printing and printer green light is flashing on SendPro C200-C425
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"You have attempted to view more meters than your license allows" when using Total Meter Reporting with your Pitney Bowes meter
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"There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01" in SendPro
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"You don't have the right printer connected for your label size." message in SendPro
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"Service Can't Be Reached" message appears when changing Low postage threshold on the SendPro C200-C425
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1811 / 1814 / 1815 / 1816 / 1822 / 1825 / 1826 / 1829 / 1870 / 51 / 23 / 200D / DE00
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"Sync your data" message on the SendPro C200-C425
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“US Mailing has stopped” message on the SendPro C425
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Error 403 "You do not have permission to perform the requested action" in SendPro online, SendPro C, SendPro P-Series, or SendPro 300
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System Messages
System Messages
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"No PSD" message
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Resolving the "Transaction log upload required" message
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"No account associated with host name" message when installing the SendPro C200-C425
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"Clear Paper Jam" message on the SendPro C200-C425
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"Not Ready to Print" message on the SendPro C200-C425
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"Balance Too Low" or "Insufficient Funds" message on a Pitney Bowes postage meter
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"Waste Tank Full" or "Waste Tank Near Full" message on the SendPro C200-C425 and SendPro 300
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Troubleshooting
Troubleshooting
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Flashing power light on the SendPro C/SendPro+
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Cartridge does not move when starting up the SendPro C200-C425
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SendPro C200-C425 stuck at boot-up during initializing
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Touch screen on the SendPro C200-C425 does not respond
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White screen when opening Manage Accounts in Envelope Printing on the SendPro C200-C425
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1E35 label printer feeds incorrect label size
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Sealing issues on the SendPro C200-C425
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The screen is on but the power light turns off on the SendPro C200-C425
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No classes available when using Envelope Printing on the SendPro C200-C425
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Low battery icon appearing on the display on the SendPro C200-C425
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Postage Balance displays "reading" on the Envelope Printing screen on the SendPro C200-C425
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Solid red light on the 1E35 label printer and the SendPro C200-C425
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Date printed on mail is wrong on the SendPro C200-C425
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Meter is making a continuous bell or chiming sound on the SendPro C200-C425
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Power light turns on and off before the SendPro C200-C425 starts up
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Screen frozen on the Pitney Bowes blue loading screen when using envelope printing on the SendPro C200-C425
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Unable to print Trackable Labels on the SendPro C200-C425
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Cost Accounting not showing for Trackable Labels on the SendPro C200-C425
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Scale weight changes to one ounce after removing mailpiece on the SendPro C200-C425
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Scale issues and mail not weighing on the SendPro C200-C425
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Unable to refill Envelope Printing with funds during installation of the SendPro C200-C425
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Poor print quality or not printing
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Poor print quality with the 1E35 printer in Trackable Labels on SendPro C200-C425
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Power light is blue instead of white on the SendPro C200-C425
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Power light flashing red and blue on the SendPro C200-C425
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Screen is blank or black, or frozen on the SendPro C/SendPro+
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Wired network connection issues
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Wireless (Wi-Fi) connection issues
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Checking Network Connection screen freezes
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Graphic preview screen is blank
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Unable to refill postage for envelope printing
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Connection issues when using the SendPro Cellular Connectivity Device
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Resolving error 3F1F
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Resolving the error message "Failed to get location information for the user"
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Resolving error 200
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Resolving the Unknown Rate Manager error
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Resolving error 400 ()
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The device is not unlocking
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Resolving error 0200
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Resolving the "Transaction Upload Due" message
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Troubleshooting "PB Commerce Cloud Not Found" with a wired connection
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Troubleshooting "PB Commerce Cloud Not Found" with a wireless connection
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Error converting value "sdd" to type"
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Resolving error "Barcode invalid"
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