SendPro C® Lite, SendPro® C, SendPro+® Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
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If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions.
Applies to SendPro C Lite, SendPro C, SendPro+ Models with PCN 2H00 and 8H00
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Troubleshoot each affected URL to resolve the “Internet services check incomplete” message.
If you are unable to refill postage for Print on Envelopes funds during the initial installation, try rebooting your device.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
You may need to install a new printhead when the existing printhead is producing poor print quality.
Move your device safely, whether you are moving it across the room or to a new facility.
Sign in to your Pitney Bowes account at www.pitneybowes.com to resolve "No account associated with host name".
Applies to all SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models
Install a scale if you did not install one when you installed your device. Your device contains step-by-step installation instructions for compatible scales.
If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions.
Applies to SendPro C/SendPro+ models with PCN 2H00 and 8H00
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular device.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
A proxy server is a computer that acts as a gateway between your local network (and your device ) and a larger-scale network such as the internet.
Answer a few questions to be guided to the correct solution for your specific SendPro C, SendPro+, SendPro C Auto connection problem.
You can connect your device via a wireless network connection.
Find the answers to frequently asked questions about networking and connectivity.
Check your device has access to all the required internet services by using the network checking app.
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Features & Settings
SendPro C Lite, SendPro C, SendPro+, SendPro C Auto models meet all ENERGY STAR® standards, and saves energy when it enters sleep mode. Energy Saver turns your device off after a period of inactivity, reducing its ability to upload transactions and receive updates. Energy Saver should only be used if required by law in your location.
You can use SendPro Online or PitneyShip to view users' status and change user roles. Only users with the role of Admin or Location Admin can perform this procedure.
Tap SendPro Apps on the Home screen to access to a variety of apps that support your device.
If your meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated emails when its ink level is low, its funds are low, or it experiences an error .
In order to use your UPS account in SendPro Online or PitneyShip, you first need to set it up. After you set up your UPS account, you can use it for other SendPro products. Only users with the role of Admin or Location Admin can perform this procedure.
The default preset timer will reset your device to your most commonly-used settings.
Select a preset to quickly select a commonly-used group of settings.
Modify a preset to rename a preset, replace the default preset or delete a preset.
SendPro is the software that runs many features on your device. If you need to check which version you have, follow these steps.
Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, you need to submit Form 5053, Bulk Proof of Delivery to the USPS.
Upload the system logs if a Pitney Bowes representative requires them.
You can add users to the system as needed.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Print on Envelopes app to see the available options.
Add your favorite apps to make them easy to find on the Home screen.
Adding a graphic to your envelope or tape on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Your device comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage
Set the contrast of the display of the scale to suit your work space.
Set the brightness of the display to suit your work space.
When you move your device to a new location or install a new scale, you must modify the scale location and time zone values.
You can obtain a discount by sorting your mail before it goes to the USPS. The discount is determined using a sliding scale based on services, shape and weight. By defining these conditions in a preset, you can quickly recall the settings when printing postage.
Change the default refill amount for shipping labels to store an amount you want to refill your device with.
Reset the piece counter to delete the piece count information.
Your SendPro device allows you to add a custom text message to your mail.
Create a security PIN to prevent unauthorized use of your device.
Please contact us if your device prints an incorrect ZIP code.
Position envelopes correctly and ensure the moistener tank has enough E-Z Seal® to prevent sealing issues.
Your device will need refills of E-Z Seal® in order to seal envelopes.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Use Seal Only mode to seal envelopes without printing anything.
Use the moistener on your device to seal your envelopes before you print postage.
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Create a shipping label, print postage, and access a variety of apps from the Home screen.
The Print on Envelopes screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print.
Familiarize yourself with the ports on the back of your device.
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Familiarize yourself with your SendPro C Lite, SendPro C, SendPro+
Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details.
Access the Ask SendPro Care app to quickly get information about your device.
Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details.
Look on your mailing system to find the serial number and Product Code Number (PCN).
You can export the addresses from your SendPro Online or PitneyShip address book to a CSV file. If you use a SendPro Tablet or SendPro C/SendPro+ device, the addresses from its address book will be included as part of this export file.
You can import addresses from other sources into your SendPro Online or PitneyShip address book. Addresses added in SendPro Online or PitneyShip are also visible on other SendPro products such as the SendPro Tablet, SendPro C, SendPro+ meters, and SendPro P Series meters.
The Address Book app allows you to add, edit, and delete addresses for everyone you ship to.
If you need to change a sender address, you can edit it in the address book.
Autofill automatically fills in the address fields as you start to enter an address. This makes it easier to enter addresses when creating shipping labels.
You can set the recipient's address as a default address for all of your USPS return labels.
Use the Address Book app on your device to add single addresses. Use SendPro Online or PitneyShip to import multiple addresses
Printing
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Check the ink level to ensure you have enough ink in your device.
Mailing & Shipping
If you are seeing the message "Error: Starting Activity" when you try to print labels, tap Create Shipping Labels on the home screen to begin the sign in process.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
If a label does not print correctly, you can print it again.
Applies to all SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models
You can select additional services for your mail. These include Certified Mail, Insured Mail, Delivery Confirmation, Registered Mail and more.
You can use email notifications to track shipments and to advise of delivery. You can also receive a notification when a shipping label refund has been issued.
Use SendPro Online to set up your UPS account. You must do this before you use UPS for shipping labels.
Use SendPro Online or PitneyShip to set up your FedEx account. You must do this before you use FedEx for shipping labels.
You can request a refund up to 30 days from the date on which you first printed a shipping label.
You must declare package contents for U.S. customs when shipping internationally and to military mail.
If you need to provide a USPS return label for someone to ship something back to you, you can print a return label.
First-Class Mail is an economical way to send mailpieces through the USPS.
If you have a bulk mailing permit, you can send Marketing Mail on your device.
USPS Informed Delivery allows you to preview your mail and manage your packages.
Use past shipping labels to track shipments on your device.
The USPS requires your postage to be calculated using a scale, ensuring that your mail always has the correct postage.
Sign in to print shipping labels. Signing out prevents unauthorized printing of shipping labels.
Define the print options for your shipping labels. This includes the label size and whether to print the cost on the label. You can also choose to print a receipt or enable scan form and manifest printing.
If you have a bulk mailing permit, you can send Marketing Mail Nonprofit on your device.
If you have a bulk mailing permit, you can send First-Class Commercial Mail on your device.
You can either create a shipping label or print postage on an envelope.
Use Presort rates to obtain significant savings over the cost of retail mailing rates. To qualify for Presort discounts, you must pre-sort your similar-sized mailings by zip code prior to sending.
Determine if your mailpiece is a letter or large envelope before selecting a rate.
If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape.
First-Class Mail is an economical way to send mailpieces through the USPS.
You can purchase insurance for your mailpiece to protect against loss, damage or missing contents.
Purchase a Certificate of Mailing when you need to have proof that you sent a letter or package.
The purpose of USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 is to save time. Without SCAN Form 5630, the USPS needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, USPS scans the SCAN Form 5630 once, and uploads every shipping label from that day to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
Use this process if you need to send mail from the United States to a different country.
Certified Mail is a USPS service that provides you with proof of mailing by sending you a receipt once your mailpiece arrives at its destination.
Use Electronic Return Receipt (ERR) if you need evidence of delivery, along with information about the recipient's actual delivery address.
You can cancel a UPS or FedEx shipping label to stop the postage appearing on your UPS or FedEx invoice.
You can compare rates for various classes and services when printing postage using the Print on Envelopes app.
Create presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic
If you have SendPro application software version 2.0.061R or later, your system allows you to compare the shipping rates of different carriers for every mailpiece or package.
Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular device.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
A proxy server is a computer that acts as a gateway between your local network (and your device ) and a larger-scale network such as the internet.
Answer a few questions to be guided to the correct solution for your specific SendPro C, SendPro+, SendPro C Auto connection problem.
You can connect your device via a wireless network connection.
Find the answers to frequently asked questions about networking and connectivity.
Check your device has access to all the required internet services by using the network checking app.
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Printing
If you are seeing the message "Failure to print via CSD Print Service," use one of these solutions to resolve it.
Reboot your device to resolve the message Please wait when printing shipping labels.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Ensure that the label printer roll is seated properly when the printer is not printing and flashing a green light.
Check the date advance setting if the date on your mail is printed wrong.
Applies to all SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models
Check the default label size, connect the label printer USB cable to a different USB port, reboot the device and ensure the labels are loaded correctly if you are unable to print shipping labels.
Ensure the cover is closed and clean the printhead to resolve poor print issues.
Learn how to resolve poor print quality on the PB-SP100 label printer.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues on SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
If a label does not print correctly, you can print it again.
You can make a test print to check the quality of the postage printed on an envelope or tape strip.
Reseating the printhead and ink cartridge can often resolve a Fatal Printer error.
Not ready to print appears because you need to clear a jam, check the ink or printhead, select an account or upload transactions.
Validate the sender address or verify the correct ZIP code to resolve the "Must not be null" message when printing a shipping label.
Editing or deleting a custom text message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Edit current messages or delete messages that you no longer need.
Print a graphic without printing postage, such as the Received graphic on incoming mail.
If you’ve already printed today’s date and postage on an envelope, but you missed your mail pickup, you can re-date your mail.
Print the date and time to keep a record of when you receive incoming mail.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Print on Envelopes app to see the available options.
The meter impression contains elements that identify the mailer and the type of mail.
If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape.
Add a custom text message to your mail to print your own unique message, such as a return address.
Adding a graphic to your envelope or tape on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Your device comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage
Inscriptions appear automatically when you select certain classes of mail. This saves you time and helps you always use the correct inscription.
Advance the date to print postage up to thirty days before you need to send it.
If you wish to use a pre-printed return envelope, card, or label on which the postage is prepaid, you must print the postage without a date.
The purpose of USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 is to save time. Without SCAN Form 5630, the USPS needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, USPS scans the SCAN Form 5630 once, and uploads every shipping label from that day to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
If you have SendPro application software version 2.0.061R or later, your system allows you to compare the shipping rates of different carriers for every mailpiece or package.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Check the ink level to ensure you have enough ink in your device.
Errors & Troubleshooting
Resolving error 1870 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Installing the printhead incorrectly often causes error code 0802.
If you are seeing error PSD00, reboot your device and perform a postage refill.
If you are seeing the message "Error: Starting Activity" when you try to print labels, tap Create Shipping Labels on the home screen to begin the sign in process.
If you are seeing the message "Failure to print via CSD Print Service," use one of these solutions to resolve it.
Rebooting your device often resolves error 0200.
Reboot your device to resolve the message Please wait when printing shipping labels.
Reboot your device and check for connectivity issues if the message "Observer Alarm Scheduled" appears.
Reboot the device, connect a network cable and remove the Static IP address if the message "Please unplug the network cable first" appears.
If you see the error "Barcode invalid" when sending Electronic Certified Mail, ensure you are using the latest PS form 3800.
Contact Pitney Bowes if the error "Could not Convert string to integer" appears when printing a shipping label.
Rebooting your device often resolves error 3F1F.
Rebooting your device often resolves error 2003.
If you are seeing the message "Object reference not set to an instance of an object," reboot your device.
Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
If you see error 3F3D, reboot your device.
Rebooting your device and performing a software update often resolves error BA01.
Add funds to your Reserve or Purchase Power account to resolve the "General Authorization Failure" message.
Please contact us to resolve the SendPro has stopped message.
If errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 or the message Loading Current Rate and Device Information appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
Restart the device, complete the installation process and manually download rates and updates to resolve error BA06.
If error 1805 appears and the device will not refill funds or sync data, reboot your device and sync the data again.
Refill your device for a smaller amount or add funds to your postage account if error 188A appears.
Reboot your device if error 0112 appears.
A installation did not complete on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by updating and restarting your device.
Some transactions failed to sync on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by restarting your meter and synchronizing transactions.
Reboot your device if error 51 appears.
Contact Pitney Bowes if error 1827 appears.
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
If your device is displaying Error 507, reboot the device to resolve the error.
Check your connections and reboot the device to resolve this issue. The errors BA00 or BA05 appear because the base is disconnected from the tablet.
Perform a balance inquiry, restart your device and check for software updates to resolve error VR04.
Please chat with us if error 1888 appears.
Signing out of shipping labels then restarting your device can resolve the "Oops! Something went wrong" message.
Reboot the device if the "Shared services has stopped working" message appears.
Contact Pitney Bowes if the screen is flashing the Pitney Bowes logo for more than an hour.
Restart your device then, tap on different areas of the tablet screen to check if the touchscreen responds to resolve error TB01.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.
Upload your transactions when you see the "Transaction upload due" message.
Applies to all the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If you see the message "Error converting value "sdd" to type" when you tap Creating Shipping Labels, checking for rates and updates may resolve the issue.
Ensure that the label printer roll is seated properly when the printer is not printing and flashing a green light.
Check the date advance setting if the date on your mail is printed wrong.
Contact Pitney Bowes if the tablet restarts when connected to a wireless network.
Please contact us if error 400 () appears.
Please contact us if error BA03 appears.
A flashing power light is often caused by holding the power button down for longer than five seconds.
If meter displays "Unknown Rate Manager Error", follow these steps to reboot it.
Reboot your device and verify your internet connection if you see a white screen when opening Manage Accounts in the Print on Envelopes app.
Reboot your device if the scale weight changes to one ounce after removing a mailpiece.
The red light on the w1110 (1E35, 1E40, 1E41, 1E45, 1E27, 1E47) label printer is on and it will not print.
Reset your password for SendPro Online or PitneyShip if the message "java.lang.objectjava.until.list.get" appears.
"java.lang.IllegalStateException" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Reset your password for SendPro Online or PitneyShip if the message "java.lang.IllegalStateException" appears.
Resolve postage balance not showing in SendPro Online or PitneyShip but not on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The device may not have an internet connection, or you may need to upload postage transactions if you cannot refill your Print on Envelopes postage.
Ensure you complete all the required fields if the Continue button does not appear after entering an address in shipping labels.
Move your device to get a stronger Wi-Fi signal or use a wired connection to resolve the device making a chiming sound.
Reboot your device if the ink cartridge does not move on start up.
Reboot your device if the graphic preview screen is blank.
Applies to all SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models
Check the default label size, connect the label printer USB cable to a different USB port, reboot the device and ensure the labels are loaded correctly if you are unable to print shipping labels.
If the Home screen does not appear when you turn on the device, reboot your device.
Reboot your device, level the scale, zero the scale and check any USB cables if your scale is not weighing mail correctly.
Set up a FedEx account in SendPro Online or PitneyShip if the FedEx button is missing from the Create Shipping Labels app.
Check your network connection, reboot your device and try another connection if the "Check for updates" message will not clear.
Unplug the device then leave the screen on until the internal battery dies if the screen is on but the power light is off.
Reboot your device if logging into the Create Shipping Labels app loops back to the login page.
Error 42 indicates there is a problem with syncing a transaction.
To resolve "Something went wrong. You do not have permission to perform the requested action" message contact Pitney Bowes support or your SendPro Online or PitneyShip administrator if you are an invited SendPro sub-user.
The meter is displaying an Android recovery error message when you tried to reboot it.
Restarting the device often solves the issue of the white power light turning on and then off before the device starts up.
Reboot the device if the postage balance shows "reading".
"Ink waste pad is almost full..." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Replace the waste pad if the message "Ink waste pad is almost full" appears.
"Individual Batch Task Timed Out" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Print international shipping labels using SendPro Online or PitneyShip if you see the message "Individual Batch Task Timed Out."
Restarting your device then checking for a software update often resolves this error.
Learn how to resolve poor print quality on the PB-SP100 label printer.
Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
If your postage accounting reports are blank, check that the reporting period is correct, and that you have a good network connection on your SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Connect your device to a power outlet for one hour then turn it on to resolve the low battery message.
The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto is turned off or does not have power.
Leave the device plugged in and turned on for an hour if an Android robot icon appears.
Restart your device if it is frozen on the clock screen.
Reboot your device if the orientation of the screen is incorrect.
Enter the correct security PIN to unlock the device if the meter is not unlocking.
Reboot your device if the power light flashes red and blue.
Try restarting the device if the touchscreen is not responding
Reboot your device if the message "There is an issue with the printer" appears.
"Transaction log upload required" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Upload your transactions when you see the "Transaction log upload required" message.
If you see a "Service can't be reached" message when you try to sync transaction data, refill postage, change the low postage threshold or complete a postal inspection, wait for 60 seconds then try to make the change again. Also, contact your IT department about the connection settings required on your network.
If your device is displaying the message "CSD-DLASServer has stopped," contact Pitney Bowes technical support.
If your device is displaying the message "Print services has stopped," your device software may be out of date. Contact Pitney Bowes technical support for assistance.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
If the message, "Inspection Due" or "Pending PerformAudit" appears on your device, it means it has not connected to the post office for its required inspection.
Restarting your device then refilling the postage can often resolve the mailing has stopped error.
Rebooting your device can often resolve the message "Can not start settings."
Restarting your device then checking for a software update often resolves error EMD00.
Rebooting your device and then performing a test print often helps resolve the message CSD Senior Device has stopped.
Replace an empty ink cartridge. Also, remove the ink cartridge and printhead and check the gold pins underneath are not bent if you see the message "Ink Out" or "Ink tank not installed.
If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data and perform a postage refill.
Reseating the printhead and ink cartridge can often resolve a Fatal Printer error.
Not ready to print appears because you need to clear a jam, check the ink or printhead, select an account or upload transactions.
Please contact us to resolve the message "Our server's too busy to handle your request" message when opening Create Shipping Labels.
Learn how to pull reports using Total Meter Reporting after you see a message stating that you are trying to view more meters than your license allows.
If you are seeing the message, "Something went wrong" when signing into shipping labels, contact Pitney Bowes technical support for assistance.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Edit your Sender address if you see the message “Something went wrong countryCode – value missing” in the Create Shipping Labels app.
Validate the sender address or verify the correct ZIP code to resolve the "Must not be null" message when printing a shipping label.
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
Edit your Sender address if you see the message “Something went wrong Invalid postalCode” in the Create Shipping Labels app.
If the device displays the message "System UI has stopped," reboot the device to resolve the issue.
Reboot your device if the "Internal storage is running out. Application has stopped." message appears.
Ensure you feed envelopes correctly to help prevent feeding problems.
Maintenance
Your device will need refills of E-Z Seal® in order to seal envelopes.
You can make a test print to check the quality of the postage printed on an envelope or tape strip.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Replace an empty ink cartridge. Also, remove the ink cartridge and printhead and check the gold pins underneath are not bent if you see the message "Ink Out" or "Ink tank not installed.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
You can order supplies directly from your device using the Supplies app.
Check the ink level to ensure you have enough ink in your device.
Position envelopes correctly and ensure the moistener tank has enough E-Z Seal® to prevent sealing issues.
Use Seal Only mode to seal envelopes without printing anything.
Use the moistener on your device to seal your envelopes before you print postage.
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Refilling Postage
Add funds to your Reserve or Purchase Power account to resolve the "General Authorization Failure" message.
Please contact us if error 1882 appears.
If you are unable to refill postage for Print on Envelopes funds during the initial installation, try rebooting your device.
The device may not have an internet connection, or you may need to upload postage transactions if you cannot refill your Print on Envelopes postage.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Restarting your device then refilling the postage can often resolve the mailing has stopped error.
Applies to SendPro C Lite, SendPro C, SendPro+ Models with PCN 2H00 and 8H00
Print a funds report if you need a report showing the total number of mailpieces sent.
Refill your postage funds for shipping labels as soon as you receive a message that your funds are low.
You can view receipts for all the times when you have refilled postage for your Print on Envelopes account.
Arrange to have your device alert you when a shipping label postage refill is pending.
SendPro C devices have separate accounts for shipping and mailing. You must fund shipping label printing and envelope printing functions separately.
You can view a report showing all your past postage refills.
Use the Print Refill Receipt app to view receipts of previous postage refills
Set the low funds warning to warn you when your available funds for printing postage reaches a certain amount. Use this warning as a reminder to add more postage to your device.
You can apply to the USPS for a refund if your mail is damaged or incorrectly printed.
Once you remove funds from your device the device is taken out of service. You will no longer be able to print postage on envelopes.
Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low.
Change the default refill amount to store an amount you want to refill your device with.
Check your funds for printing postage on your device at any time.
View the Shipment report to see how much postage you are spending. The report includes a list of all the shipping labels you have printed along with their carriers and the amounts of postage.
Your device automatically uploads your postage printing transactions at least once during the day and once after hours.
Perform a balance inquiry or postage refill when the Inspection Due message appears.
Rate Change
A installation did not complete on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by updating and restarting your device.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Confirm your USPS rates, to ensure that you print accurate postage.
You can check to see if you have downloaded the latest rates for each postal class on your device.
Visit the Confirm your meter update page to ensure your device has the latest postage rates.
Reporting, History & Accounting
Setting the account status to inactive prevents anyone from charging postage against it.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Edit an account when you want to change the account name, code, description, status or password.
Set the reporting period of an account report by setting its start and end dates.
Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account).
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
You can protect each account from unauthorized access by turning account passwords on.
You can use the accounting feature to track the postage that departments or individuals within your organization use.
You can add a Print on Envelopes account to track your costs for printing postage on envelopes. This is different from your PB account which is used to fund your postage and shipping labels costs.
When accounting is enabled on your device, you must select an account before you can print postage.
You can delete an account, sub account, or sub sub account through the Print on Envelopes app.
Cost Accounts help you keep track of where you’re spending your money on postage by allowing you to assign shipping label costs.
If your postage accounting reports are blank, check that the reporting period is correct, and that you have a good network connection on your SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
You can view and print a report of the shipping labels you have created on your device using the Shipping History app.
You can export history reports from SendPro Online or PitneyShip as CSV files. These reports may include history data from other SendPro products.
You can view and print all the USPS shipping label refunds you have requested on your device.
View the Shipment report to see how much postage you are spending. The report includes a list of all the shipping labels you have printed along with their carriers and the amounts of postage.
Product Orders & Returns
Applies to SendPro C Lite, SendPro C, SendPro+ Models with PCN 2H00 and 8H00
Documents and Software
SendPro C Lite, SendPro C, SendPro+ Operator Guide
SendPro C, SendPro+ (8H00) Quick Reference Guide
SendPro C, SendPro+ 1E35 Printer USB Setup Installation Instructions
SendPro C, SendPro+ Installation Guide
SendPro C, SendPro+ Safety Information
SendPro C, SendPro+ Scale MP82 Installation Instructions
SendPro C, SendPro+, SendPro C Auto, DM125-DM475 Barcode Scanner Kit Installation Instructions
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview