SendPro® MailCenter Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Installation, Setting Up & Drivers
Schedule a specific time every day for your device to check for software updates every day.
When you select the Rates and Updates button in the Mailing tile on the Home screen, the system checks for available updates and downloads them.
The system automatically updates postal rates and software.
Network & Connectivity
Use these network requirements to prepare your IT and local network environment for connecting your SendPro MailCenter to the internet.
Features & Settings
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow the steps below to create a new job from the Jobs screen on the SendPro® MailCenter.
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow the steps below to create a new job from the Run Mail screen on the SendPro® MailCenter.
You can change the default job by editing it and then saving the changes, or you can open a different job and save that job as the default job on your SendPro® MailCenter mailing system.
A job is a collection of settings you select and a name that are stored within the SendPro® MailCenter system's memory for easy recall.
Open a job to access the saved settings within that job on the SendPro® MailCenter.
Follow these steps to change the type of envelope on your SendPro® MailCenter.
Specify the number of envelopes to print to count down and stop the machine after a certain number of pieces have been processed on your SendPro® MailCenter
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
You may need to make manual adjustments on your SendPro MailCenter before you run a job.
Follow these steps to select the appropriate weighing method for your job on the SendPro MailCenter.
Change the speed to feed the mail through the system without jamming.
Schedule a specific time every day for your device to check for software updates every day.
You can build your accounting structure by creating an account, creating a sub account and creating a sub sub account on the mailing system.
Preview a job to see the settings and an envelope preview on the SendPro® MailCenter.
Select Start over on the Run Mail screen to close all open jobs, discard all unsaved edits made to saved jobs, discard all unsaved jobs and reload the default job on your SendPro® MailCenter.
If your system uses accounting, you can create a job to count mail without printing postage on your SendPro® MailCenter. The piece count will be included in accounting reports.
To clear all changes made while running mail and to return to the default job to its original state, select the Reload job link on the default job tab on your SendPro® MailCenter.
The Application settings allow you to enable tracking services prompts while running mail and to enter or edit the USPS® Mailer ID on your SendPro® MailCenter.
Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR) on your SendPro® MailCenter.
Use this option to enable tracking service prompts while running mail on your SendPro® MailCenter.
You can print a test label for any printer connected to your device.
You can change the sealing method for a job while running mail. You can turn the sealer on and off or seal envelopes without printing postage.
If your system uses accounting, you can create a job to weigh, rate and count mail without printing postage on your SendPro® MailCenter.
Zero the scale if you have an attached scale and it displays a weight greater than zero when there is nothing on the scale.
If you experience envelope jams in the Weigh-On-The-Way® (WOW®)/Shape Based Rating section of your SendPro® MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Use Seal Only mode to seal envelopes without printing anything on the SendPro® MailCenter.
You can create a job to seal envelopes without printing anything on the envelope. If your system uses accounting, a piece count will be included in accounting reports on your SendPro® MailCenter.
Refill the sealant bottle when your E-Z Seal® is running low on on your SendPro® MailCenter
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 3000, perform the recommended maintenance operations here.
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 2000, perform the recommended maintenance operations here.
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 1000, perform the recommended maintenance operations here.
If your SendPro® MailCenter has an E-Z Seal® solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
Learn how to shut down your SendPro MailCenter system.
Learn about envelope specifications for your SendPro® MailCenter.
Look on your mailing system to find the serial number and Product Code Number (PCN).
Get to know your SendPro MailCenter system.
Visit the Pitney Bowes online shop to order label rolls or printer ink for your SendPro® MailCenter.
Learn how to add an address to the address book on the SendPro® MailCenter.
You can make changes to the current sender's address, add a new sender address, or select a different sender address from the Address Book as you create a shipping label on the SendPro® MailCenter.
Follow these steps to edit or delete the recipient addresses on your SendPro® MailCenter.
Whenever you enter a US address on your SendPro® MailCenter, you’ll be prompted to verify it
Printing
You can clean the printheads at any time to ensure optimal print quality on your SendPro® MailCenter.
Visit the Pitney Bowes online shop to order label rolls or printer ink for your SendPro® MailCenter.
If you turned off spot black printing, once you replace the black ink cartridge during the grace period, reactivate spot black printing from the Run Mail screen on your SendPro® MailCenter.
If you get an out of ink warning because your are out of black ink, you can turn spot black (#2) printing off, and can continue to print mail for 14 days before spot black printing is permantly disabled.
The Out of Ink warning displays when there is not enough ink left in the cartridge for your mailing system to print, and the system stops printing. In order to resume printing you must replace the ink cartridge.
Run a sample mailpiece to make sure your job will run and that all the elements are positioned correctly.
The Received date and time option allows you to print the current time and date, along with the word “Received” on incoming mail. on your SendPro® MailCenter.
You can print a test label for any printer connected to your device.
You can print a test pattern to check the print quality of the postage indicia without spending any of your postage funds. If the sample has broken or missing lines, you may need to replace the ink cartridge or print head.
Replace your label roll if your SendPro® MailCenter shipping printer label roll is empty.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Receiving
The Received date and time option allows you to print the current time and date, along with the word “Received” on incoming mail. on your SendPro® MailCenter.
Mailing & Shipping
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow the steps below to create a new job from the Jobs screen on the SendPro® MailCenter.
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow the steps below to create a new job from the Run Mail screen on the SendPro® MailCenter.
You can change the default job by editing it and then saving the changes, or you can open a different job and save that job as the default job on your SendPro® MailCenter mailing system.
A job is a collection of settings you select and a name that are stored within the SendPro® MailCenter system's memory for easy recall.
Open a job to access the saved settings within that job on the SendPro® MailCenter.
Follow these steps to change the type of envelope on your SendPro® MailCenter.
Ensure you feed envelopes correctly to help prevent feeding problems on the SendPro® MailCenter.
Specify the number of envelopes to print to count down and stop the machine after a certain number of pieces have been processed on your SendPro® MailCenter
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
Certified Mail® is a service that may be added to First Class and Priority mail.
Electronic Certified (E-Certified) Mail® is a service that may be added to First Class and Priority mail.
You can print a date correction if you need to modify the date printed on your envelope.
Follow these steps to print postage for a package.
Learn how to run mail with different shapes and weights.
Use the Run Mail screen to select your job or review current job settings.
Preview a job to see the settings and an envelope preview on the SendPro® MailCenter.
Learn about USPS requirements for your SendPro® MailCenter.
You can advance the date to print a date up to thirty days ahead on your SendPro® MailCenter.
If you wish to use a pre-printed return envelope, card, or label on which the postage is prepaid, you must print the postage without a date on the SendPro® MailCenter.
Use Electronic Return Receipt (ERR) on your SendPro® MailCenter if you need evidence of delivery, along with information about the recipient's actual delivery address.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the SendPro® MailCenter.
Follow these steps to display and select the classes and services available on your SendPro® MailCenter.
The Home screen is the first screen displayed when you log onto the system. It contains all of the application tiles you need to start any of the system applications.
You can create a USPS, UPS or FedEx shipping label from the Print Shipping Label button or from within the Address Book on the SendPro MailCenter 1000, 2000, and 3000.
If you do not have the correct postage on a piece of mail, you can add more postage by printing a postage correction directly on the envelope or on a tape.
Network & Connectivity
Use these network requirements to prepare your IT and local network environment for connecting your SendPro MailCenter to the internet.
Printing
Run a sample mailpiece to make sure your job will run and that all the elements are positioned correctly.
The Received date and time option allows you to print the current time and date, along with the word “Received” on incoming mail. on your SendPro® MailCenter.
You can print a test label for any printer connected to your device.
You can print a test pattern to check the print quality of the postage indicia without spending any of your postage funds. If the sample has broken or missing lines, you may need to replace the ink cartridge or print head.
Visit the Pitney Bowes online shop to order label rolls or printer ink for your SendPro® MailCenter.
Replace your label roll if your SendPro® MailCenter shipping printer label roll is empty.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
You can clean the printheads at any time to ensure optimal print quality on your SendPro® MailCenter.
If you turned off spot black printing, once you replace the black ink cartridge during the grace period, reactivate spot black printing from the Run Mail screen on your SendPro® MailCenter.
If you get an out of ink warning because your are out of black ink, you can turn spot black (#2) printing off, and can continue to print mail for 14 days before spot black printing is permantly disabled.
The Out of Ink warning displays when there is not enough ink left in the cartridge for your mailing system to print, and the system stops printing. In order to resume printing you must replace the ink cartridge.
Errors & Troubleshooting
Follow these steps to clear a tape jam on the SendPro MailCenter system.
If your SendPro® MailCenter has an E-Z Seal® solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
Learn how to resolve a frozen screen on the SendPro® MailCenter.
Learn how to resolve envelopes not feeding on your SendPro® MailCenter.
Learn how to resolve a frozen screen on the SendPro MailCenter.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro® MailCenter.
Learn how to resolve a black or blank screen or a screen in power saving mode on the SendPro MailCenter.
Reboot your SendPro MailCenter if you see the message "Loading Job" but the job doesn't run after you press Start.
If your SendPro® MailCenter has connection issues, follow the solutions in order to resolve your issue.
If accounting reports do not print, check the printer is connected to power and the on the SendPro MailCenter®, check the printer is not out of paper, jammed or out of toner.
Learn how to resolve “No printer detected” on your SendPro® MailCenter
Pleased chat with us to resolve error 102.
Maintenance
Ensure you feed envelopes correctly to help prevent feeding problems on the SendPro® MailCenter.
Follow these steps to clear an envelope jam on your SendPro® MailCenter 1000.
If you experience envelope jams on your SendPro® MailCenter 1000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams on your SendPro® MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Follow these steps to clear an envelope jam on your SendPro MailCenter 2000.
Follow these steps to clear an envelope jam on your SendPro® MailCenter 3000.
If you experience envelope jams on your SendPro® MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams in the Weigh-On-The-Way® (WOW®)/Shape Based Rating section of your SendPro® MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams in the Weigh-On-The-Way® (WOW®)/Shape Based Rating section of your SendPro MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Follow these steps to clear a tape jam on the SendPro MailCenter system.
Learn how to resolve envelopes not feeding on your SendPro® MailCenter.
Replace the tape when the red stripe appears. You can install a new roll before the system actually runs out of tape.
You can print a test pattern to check the print quality of the postage indicia without spending any of your postage funds. If the sample has broken or missing lines, you may need to replace the ink cartridge or print head.
Refill the sealant bottle when your E-Z Seal® is running low on on your SendPro® MailCenter
You can clean the printheads at any time to ensure optimal print quality on your SendPro® MailCenter.
Replace your label roll if your SendPro® MailCenter shipping printer label roll is empty.
Try replacing your printhead to improve print quality on your SendPro® MailCenter.
If you turned off spot black printing, once you replace the black ink cartridge during the grace period, reactivate spot black printing from the Run Mail screen on your SendPro® MailCenter.
If you get an out of ink warning because your are out of black ink, you can turn spot black (#2) printing off, and can continue to print mail for 14 days before spot black printing is permantly disabled.
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 1000, perform the recommended maintenance operations here.
The Out of Ink warning displays when there is not enough ink left in the cartridge for your mailing system to print, and the system stops printing. In order to resume printing you must replace the ink cartridge.
Use Seal Only mode to seal envelopes without printing anything on the SendPro® MailCenter.
You can create a job to seal envelopes without printing anything on the envelope. If your system uses accounting, a piece count will be included in accounting reports on your SendPro® MailCenter.
You can change the sealing method for a job while running mail. You can turn the sealer on and off or seal envelopes without printing postage.
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 3000, perform the recommended maintenance operations here.
If your envelope(s) are not sealing or not sealing properly on your SendPro® MailCenter 2000, perform the recommended maintenance operations here.
If your SendPro® MailCenter has an E-Z Seal® solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
Refilling Postage
You can view a report showing all your past postage refills.
Often called your PB Postage account number, your postage account number can be viewed on the Settings screen.
Before refilling your meter, you should check the funds available through your postage account.
The SendPro MailCenter funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
The refill receipt report provides detailed information on the last postage refill performed on your SendPro® MailCenter system.
The Refill Summary report provides a history of the last 5 refills performed on your SendPro® MailCenter system.
Learn how to add or refill postage on the SendPro MailCenter.
Learn where to print additional postage on your mail piece on the mailstation™, mailstation2™, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connnect+ 2000, Connect+ 3000, SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000.
Rate Change
Schedule a specific time every day for your device to check for software updates every day.
When you select the Rates and Updates button in the Mailing tile on the Home screen, the system checks for available updates and downloads them.
The system automatically updates postal rates and software.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro® MailCenter.
Reporting, History & Accounting
You can build your accounting structure by creating an account, creating a sub account and creating a sub sub account on the mailing system.
The SendPro MailCenter funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
The refill receipt report provides detailed information on the last postage refill performed on your SendPro® MailCenter system.
The Refill Summary report provides a history of the last 5 refills performed on your SendPro® MailCenter system.
If accounting reports do not print, check the printer is connected to power and the on the SendPro MailCenter®, check the printer is not out of paper, jammed or out of toner.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview