PitneyShip^™ Pro Support

Learn how to install the Brother QL-1100 in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise on Windows.

Learn how to install the roll in the Brother QL1100 printer for PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Some clients may prefer using scripts for silent installation of DeviceHub to avoid manual system-by-system installation.

DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro,, and PitneyShip Enterprise.

DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Learn how to install the PitneyShip Cube driver on an additional computer.

If your organization uses a proxy server, you need to set it up in DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

You can set the sender (from) address used when creating shipping labels.

If you no longer need a carrier account, you can delete it.

You can update carrier account information if needed.

You can delete a custom package type if you no longer need it.

You can edit a custom package type if you need to change its settings.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.

You can delete a customs product information item if you no longer need it.

You can edit a customs product information item if you need to change its details.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

You can require the package weight to be entered for USPS Flat Rate packages so that the weight will appear in your history.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

You can set certain default settings for printing stamp sheets and rolls.

System administrators can choose whether to allow users to purchase supplies from the Supplies menu.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc. One Handling Charge and one User Charge can be added for each carrier account.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can rename your DeviceHub on the My Devices page.

System administrators can choose whether to allow users to download DeviceHub.

You can have a receipt emailed to you when a postage refill occurs.

Each time a new DeviceHub version is released, administrators will receive a notification on the day of the release and again on the third day after the release. You can choose to install the update for the users in your enterprise, or to turn off the automatic updates. By default, automatic updates are on. Both Windows MSI files and Mac PKG files are available so that you can manage the deployment and installation as needed.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

You can select the default print size for shipping labels and whether to print a receipt with each label.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

All of your UPS account numbers must be registered under a single UPS profile (username) before verifying your UPS account(s) in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can add a BigCommerce store to sync your BigCommerce ecommerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Administrators can allow users to select sub-accounts when applying cost accounts. When this setting is enabled, users will be able to select sub-accounts and sub-sub-accounts. When this setting is disabled, users will only be able to select parent accounts.

If the credit card that you use to pay for your subscription expires, you will receive an email notification and should update your payment method right away.

You can create a Rate Shop Group to restrict the carrier services that are available at a particular location, division, or enterprise.

Administrators can choose to hide carrier account numbers on the History screen so that users cannot see them. When this setting is enabled, only the last 3 digits of the carrier account numbers will be displayed.

In order to ship with RX2GO, you first need to set up your RX2GO account in PitneyShip Pro or PitneyShip Enterprise.

In order to ship with Roadie, you first need to set up your Roadie account in PitneyShip Pro or PitneyShip Enterprise.

In order to ship with DHL Express, you first need to set up your DHL Express account.

You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

In order to ship with RX4Route, you first need to set up your RX4Route account in PitneyShip Pro or PitneyShip Enterprise.

You can schedule exports of ERR Proof of Delivery files to be automatically sent to an SFTP server.

A dimensioner is a device that allows you to get the dimensions of a package in a single click so that you don't have to manually enter them.

Administrators can remove the "Setup your PitneyShip Cube" option from users' home screens and My Devices pages.

Some clients may prefer using scripts for silent installation of DeviceHub to avoid manual system-by-system installation.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip or PitneyShip Pro.

If needed, you can delete a DeviceHub from the My Devices page.

Administrators can share a DeviceHub with particular locations, divisions, or the entire enterprise/organization. When a DeviceHub is shared, individual users will not need to activate it.

There are certain circumstances under which you may want to run DeviceHub as a Windows service.

If your organization uses a proxy server, you need to set it up in DeviceHub.

You can schedule ERR files to be automatically imported from an SFTP server.

If you use the employee ID field, you can choose to make it required when adding users to the system.

You can import a CSV file of your users.

You can add up to 10 custom fields to several different screens in the system.

If you no longer need a location, you can delete it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If you no longer need a custom field, an administrator can delete it.

If you no longer need a division, you can delete it.

Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

Administrators can edit custom fields as needed.

Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics or the Locker Management Module.

If you need to change a role, you can edit it.

If you no longer need a role, you can delete it.

You can change the name of a location if needed.

If you no longer need a department in the system, you can delete it.

Enterprise administrators can prevent users from managing shared contacts. If this setting is enabled, users will only be able to create, edit, and delete their private contacts.

When printing stamp sheets or envelopes, you may need to make changes to your printer's default settings, which may affect other programs. To avoid changing settings back and forth between PitneyShip or PitneyShip Pro and other programs, we recommend that you install a duplicate instance of your printer that is dedicated to printing from PitneyShip or PitneyShip Pro.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can change the name of a division if needed.

You can update the recipients in a department or change the key contact.

You can import locations into the system automatically on a fixed schedule from an SFTP server.

You can have the system send emails with tracking numbers and delivery confirmations for shipping labels.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip Pro or PitneyShip Enterprise.

You can save a logo and signature for your Commercial Invoices so that the documents will be customized.

If you need to change the settings or name of a preset, you can edit it.

When you enter new recipient addresses, you can have them automatically added to your address book.

If you no longer need a preset, you can delete it.

The default sender (from) ZIP Code used for stamps and envelopes comes from your default sender address.

You can add an Amazon store to sync your Amazon e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can add an eBay store to sync your eBay e-commerce orders with PitneyShip.

You can add a Shopify store to sync your Shopify e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can choose to print a summary receipt after each label and customize the default options for them.

Connecting your WooCommerce store to the PitneyShip allows you to manage data between both platforms.

Orders are automatically synced with your connected ecommerce stores when you sign in, after you print a label, and when you arrive on the Orders screen (if you leave that screen and come back). You can also sync them manually at any time. 

Connecting your Magento store to the PitneyShip, PitneyShip Pro, or PitneyShip Enterprise allows you to manage data between both platforms.

If a user account is no longer needed, you can delete it.

You can export a .csv file of your users.

You can view all of the users in the system or search for individual users or groups of users.

If needed, you can download your data from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, and the Locker Management Module in CSV format.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You can import locations using a CSV template that you can download.

You can export your divisions and locations in CSV format.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can edit users if you need to change their name, role, or permissions.

You can add users to the system as needed.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.

As a Client Administrator, you can enable or disable Account List Management (ALM) for any of your meters in the Manage Products screen.

Presets save shipment information so that it can be used as a template for printing additional labels in the future. Presets can contain the carrier, packaging, weight, dimensions, shipping services, international shipment details, cost accounts, recipient address, and sender address. 

You can see the list of meters that use a shared account list management service.

You can exclude products that have exclusive cost account lists that you want to manage directly from your product in PitneyAnalytics.

You can assign your meters to a shared account list management service that helps you ensure all your products are using a common, consistent list of cost accounts.

You can assign a nickname to a meter assigned to a shared cost account list. The meter nickname will appear in exported reports in PitneyAnalytics.

You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.

If you do not know your password, you can reset it.

Specifications for importing Single Sign-On (SSO) User Mapping files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, Locker Management Module.

You can have PitneyShip or PitneyShip Pro automatically add postage to your account when the balance falls below a certain threshold.

Configure the Zebra JZ20 printer to print Certified Labels 672-7 in PitneyShip Pro.

If your scale screen is blank, it most likely has no power.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

If "888888" is displayed on your scale, there may be an issue with the connection.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

You need to sign in in order to use the system.

This article explains the user password requirements for PitneyShip Pro, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.

Specifications for importing Location files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

You can export contacts from the address book in CSV format.

If you no longer need a recipient list, you can delete it.

If needed, you can change the members of a recipient list.

You can create recipient lists for bulk mailings.

When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

You can add new contacts to the address book as needed.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can import shared contacts into the system automatically on a fixed schedule from an SFTP server. Private contacts cannot be imported.

You can import contacts into the address book by uploading a CSV file.

Administrators of enterprises can export a ZIP file of contacts from the system automatically on a fixed schedule to an SFTP server.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

Learn how to resolve printing issues with a Brother QL-800 printer.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."

If labels are coming out too small, the wrong paper size may be selected.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Learn how to resolve poor print quality on the PB-SP100 label printer.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

You can set certain default settings for printing stamp sheets and rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

If the stamp does not print in the right place on your envelope, you can adjust the position.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

Once a ship request has been created, you can print it when you are ready to send the package.

You can print a manifest for a carrier that doesn't have its own manifesting. This creates a list of packages you have sent using a particular carrier on that day.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can reprint a coversheet up to 24 hours from the initial printing. After that, the reprint option will no longer be available. USPS coversheets can be reprinted once.

You can create and print multiple shipping labels at once (in a batch).

If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

You can reprint a shipping label up to 24 hours from the initial printing.

Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

If there are delivery issues with your shipments, contact your carrier.

You can map the cost account name and code to reference fields so that when a cost account is selected, the reference fields are automatically filled in with the cost account information.

If your company is multi-national, you may need to add shipping carriers for locations in other countries.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

If a ship request is no longer needed, you can delete it.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

Multiple Proof of Delivery signatures for ERR transactions can be downloaded at one time.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

You can view tracking information for packages sent through PitneyShip Pro in your history.

Once a ship request has been created, you can print it when you are ready to send the package.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can reprint a coversheet up to 24 hours from the initial printing. After that, the reprint option will no longer be available. USPS coversheets can be reprinted once.

You can create and print multiple shipping labels at once (in a batch).

USPS, FedEx, and UPS require a Mail Stop Code (MSC) in a recipient address to be entered before the Attention and Delivery address lines. To satisfy this requirement, you must enter the Mail Stop number in the Name field.

You can import a spreadsheet of orders into Ship Orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

Once your orders are imported into Ship Orders, you can edit the order data if needed.

If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.

You can check on the status of your shipping label refund requests in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Hazardous material guidelines vary by carrier. If you are shipping a package that contains hazardous materials, please check with the carrier you are using to ensure that the shipment meets the guidelines.

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

You can reprint a shipping label up to 24 hours from the initial printing.

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.

You can download proof of delivery (POD) and signature files for shipments that have the Signature Required service.

When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.

You can schedule a USPS package pickup if needed.

You can importing a CSV file of ERRs into PitneyShip Pro so that you can print the labels and coversheets all at once.

You can schedule a carrier package pickup through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can request a refund up to 60 days from the date on which you printed a stamp.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can create and print a certified shipping label for a package.

You can create and print a shipping label for a domestic package.

You can create and print a shipping label for an international package.

Ship requests allow you to create a label that you or someone else can print at a later time.

You can create and print an Electronic Return Receipt (ERR) shipping label for a package.

You can create and print a registered shipping label for a package.

When shipping with FedEx, UPS, or DHL, you can create multi-piece shipment to ship multiple packages of different sizes and weights to the same recipient using the same service.

You can use the USPS Ground Advantage service to send domestic packages up to 70 lbs in 2-5 business days. Ground Advantage combines the services formerly known as USPS Retail Ground, First-Class Package, and Parcel Select Ground.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

You can create and print a shipping label for an international package using paperless or electronic trade services that allow you to upload your trade documents such as Certificate of Origin or Commercial Invoice.

You can find package drop-off locations for various carriers in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

If your organization uses a proxy server, you need to set it up in DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

Learn how to resolve printing issues with a Brother QL-800 printer.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."

If labels are coming out too small, the wrong paper size may be selected.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Learn how to resolve poor print quality on the PB-SP100 label printer.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

You can set certain default settings for printing stamp sheets and rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

If the stamp does not print in the right place on your envelope, you can adjust the position.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

Once a ship request has been created, you can print it when you are ready to send the package.

You can print a manifest for a carrier that doesn't have its own manifesting. This creates a list of packages you have sent using a particular carrier on that day.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can reprint a coversheet up to 24 hours from the initial printing. After that, the reprint option will no longer be available. USPS coversheets can be reprinted once.

You can create and print multiple shipping labels at once (in a batch).

If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

You can reprint a shipping label up to 24 hours from the initial printing.

Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

Learn why you cannot change the Ship Date when creating a USPS label.

If a 4x6 shipping label displays correctly in Adobe Reader, but some parts are missing when it's printed, there may be issues with the Adobe Reader settings or the printer driver.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

Stamps or labels may print to the wrong printer if the same printer is listed in the system more than once and the incorrect instance is selected when printing.

If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.

If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.

If a stamp does not print, the stamp transaction in your History will show a "Partial" status.

Learn how to resolve a misaligned coversheet in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

There are several possible solutions if envelopes are printing misaligned or blank on a Mac.

Learn how to resolve envelopes printing misaligned or blank in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise for Windows.

Learn what to do when envelopes print to the wrong tray in Windows.

If the scale shows the wrong weight, the scale needs to be zeroed.

Learn how to resolve a "devicehub.Print: ParseErrorResponse: The DeviceHub [...] is OFFLINE! The label was generated but unable to print. Try printing again or request refund from" error.

If the solid red light is on on the W1110 label printer, the printer may need to be recalibrated.

Several different things can cause the red light to flash on the Brother QL-1100 (1E44) or QL-1110NWB label printer.

Several different things can cause the green light to flash on the Datamax W1110 label printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If your scale screen is blank, it most likely has no power.

Several different things can cause the red light to flash on the Brother QL-1050 printer.

Learn how to resolve printing issues with a Brother QL-800 printer.

Several different things can cause the red light to flash on the Datamax MK III label printer.

Several different things can cause the red light to flash on the Datamax W1110 label printer.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

If there are delivery issues with your shipments, contact your carrier.

Learn what to do when PitneyShip, PitneyShip Pro, or PitneyShip Enterprise gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.

If postage refill transactions are being applied to the wrong location, the user's postage refill permissions are incorrect.

If Proof of Delivery signature files are missing for ERR shipments, either ERR was not included on the shipment, or the ERR signature is still in process.

If the SCAN Form Print button is disabled or the SCAN Form page shows 0 shipments, the SCAN form may have expired, SCAN form printing may have been enabled after the labels were created, or the labels may have been created on a Sunday.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If labels are coming out too small, the wrong paper size may be selected.

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

If the Brother QL-800 printer only appears in the Other Devices section of the Control Panel instead of the Printers section, the printer driver did not install correctly.

DeviceHub may disconnect frequently if the computer goes into standby or sleep mode. You can schedule a Windows task to automatically restart it.

There are several possible solutions if envelopes are printing to the wrong tray on a Mac.

Learn why the rates shown in PitneyShip, PitneyShip Pro, and PitneyShip Enterprise may differ from the rates shown on the carrier's website for the same shipment.

Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn why Priority Mail Express 1-Day service may not be available.

Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Follow these steps to resolve DeviceHub errors and issues.

If your printer is not listed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, and Print to PDF is the only option listed, follow these steps.

There are several reasons that the Request Refund button may not be available for a USPS label.

If the recipient is not receiving tracking or delivery email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.

If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

There are several things that may cause issues when signing in.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts too frequently, you may need to adjust your browser settings.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

If you see the message "Error 403 You do not have permission to perform the requested action", the email address you are logging in with does not have access to the system.

The message "Insufficient rolls, please add a new stamp roll" means that the stamp quantity was not selected.

The message "Insufficient stamps, please add a new stamp sheet" means that the stamp quantity was not selected.

There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.

If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.

If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

This message occurs when the funding account is on hold.

If the message "Alert Cannot Delete Carrier it has referenced in another module" appears, the carrier account is assigned to another user and needs to be deleted.

Learn how to resolve a partially printed label on the JZ20 printer.

Learn how to resolve the "Incomplete commodity description" message in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the message "Pickup time is invalid. Select a different time slot." appears when scheduling a UPS On Call Pickup, a different pick up time needs to be selected.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

The message "3009: Address validation failed" occurs when the recipient address does not meet DHL's address requirements.

If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

If "888888" is displayed on your scale, there may be an issue with the connection.

campusship.ups.com opens when clicking on Verify to verify your UPS account because you have a UPS CampusShip account.

If the message "UPS is not responding. Please try again later" appears, the UPS system is down or not responsive.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

If you see the message "There was an error reprinting your label due to Device Hub connectivity issues.", follow these troubleshooting steps.

The message "Refill amount not authorized" when adding postage occurs because there is an issue with the payment method that funds the postage.

If the message "[120100] Your UPS login profile may require a change" appears, the UPS account being used may not be correctly linked to your UPS profile.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx account you are using is inactive.

If you receive the message "UPS rates could not be retrieved. Wait a moment and try again. Get Rates.", the UPS account may need to be verified.

If the message "FedEx rates could not be retrieved" occurs, FedEx may be rejecting the addresses used on the label, or there may be an issue with the FedEx servers or the web browser's cache.

If you receive the message "ParseErrorResponse: {"code":"INACTIVE_LEDGER_STATUS":"Ledger status inactive", please chat with us.

You may get an "Insufficient USPS Postage on Your Recent PitneyShip Shipment" email from Pitney Bowes if you sent a USPS package through PitneyShip or PitneyShip Pro without enough postage.

If the message "[250009] Your UPS Profile password is changed. Verify your UPS account to continue printing UPS labels" occurs, the UPS account needs to be reverified.

If the message "[250002] Please verify your UPS login profile again" occurs, verify UPS account again.

If the message "[250003] Verify your UPS account to continue printing UPS labels" occurs, verify you UPS account again.

The message "Invalid or missing payment Carrier Account. [120412] UPS account number that was provided as Freight Collect billing method cannot be the same as Shipper Number" appears when using Third Party or Recipient billing if the Bill To account number you entered is already one of your carrier accounts.

The message "Failed to connect with PitneyShip Cube! Please restart your printer and try again" means that PitneyShip Cube is either offline, or there is an issue with DeviceHub.

If the error 182288 appears when trying to verify a newly created UPS Rate Account, the information entered does not meet UPS's account requirements.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

If you receive this error, contact UPS at the number provided in the message.

If the DH (DeviceHub) system tray icon shows a red exclamation point icon with the message "Connection failed", and when you click on the icon, it says "Connection Error: Click Reconnect from menu below", your network settings may need to be adjusted.

If the message "DeviceHub is offline. Restart DeviceHub." appears, Make sure that all of the DeviceHub Networking Requirements and check if the Root CA certificate is installed.

The message "Looks like your DeviceHub couldn’t be activated. Please try again later." means that your DeviceHub version is out of date.

The message "The DeviceHub is not responding, it is either OFFLINE or the network connection is slow!" means that DeviceHub may be offline, need to be updated, or the connection needs to be refreshed.

The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.

The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

This message means that there is a formatting issue with the sender address.

This message indicates that there is data missing in the CSV file the you are trying to import.

If "$NaN" is shown in the Total field when printing stamps, the saved configuration in Recents & Recommended is corrupt.

The message "Set up Payment Method" means that the postage payment method has not been set up.

If the message "[10400] Please verify your UPS login profile again" occurs, the UPS account needs to be reverified.

If you see the message "Incorrect label roll type detected" when printing stamps with the PitneyShip Cube, the roll of labels may not be properly installed, DeviceHub may need to be restarted, or the wrong roll of labels may be installed in the .

Follow these steps to troubleshoot FedEx Multi Factor Authentication (MFA) errors in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

The message "This UPS account is not verified. Contact your admin." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

The message "Verify your UPS account to continue printing UPS labels." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

UPS has revised security standards for authorizing accounts. In order to ship with UPS in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, you need to verify your UPS account.

DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.

In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.

If you wish to withdraw funds from your postage balance in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise and have them returned, please chat with us. Note that the funds will be refunded back to your original payment method.