PitneyShip^™ Pro Support

DeviceHub is a program that connects your peripherals, such as printers and scales, to PitneyShip, PitneyShip Pro,, and PitneyShip Enterprise.

It's best to uninstall DeviceHub before installing the new version.

Learn how to install the PitneyShip Cube driver on an additional computer.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application.".

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

When printing stamp sheets or envelopes, you may need to make changes to your printer's default settings, which may affect other programs. To avoid changing settings back and forth between SendPro Online, PitneyShip, or PitneyShip Pro and other programs, we recommend that you install a duplicate instance of your printer that is dedicated to printing from SendPro Online, PitneyShip, or PitneyShip Pro.

Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Enterprise administrators can make it so that all new contacts added by all users are marked as private.

Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can update the recipients in a department or change the key contact.

If you no longer need a department in the system, you can delete it.

If you no longer need a division, you can delete it.

You can change the name of a division if needed.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If you no longer need a location, you can delete it.

You can change the name of a location if needed.

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in.

If you no longer need a role, you can delete it.

If you need to change a role, you can edit it.

You can import a CSV file of your users.

You can set the sender (from) address used when creating shipping labels.

You can create Business Rules to restrict the carrier services that are available at a particular location, division, or enterprise.

If you no longer need a carrier account, you can delete it.

You can update carrier account information if needed.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

You can delete a custom package type if you no longer need it.

You can edit a custom package type if you need to change its settings.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.

You can delete a customs product information item if you no longer need it.

You can edit a customs product information item if you need to change its details.

You can have PitneyShip Pro send emails with tracking numbers and delivery confirmations.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

You can require the package weight to be entered for USPS Flat Rate packages so that the weight will appear in your history.

You can select the default print size for shipping labels and whether to print a receipt with each label.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

You can have a receipt emailed to you when a postage refill occurs.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

You can set certain default settings for printing stamp sheets and rolls.

System administrators can choose whether to allow users to purchase supplies from the Supplies menu.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc. One Handling Charge and one User Charge can be added for each carrier account.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

In order to ship with DHL Express, you first need to set up your DHL Express account.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip or PitneyShip Pro.

You can rename your DeviceHub on the My Devices page.

System administrators can choose whether to allow users to download DeviceHub.

Each time a new DeviceHub version is released, administrators will receive a notification message on the day of the release and again on the third day after the release. You can choose to allow the update to be installed on users' computers, or to turn off the automatic updates.

If your organization uses a proxy server, you need to set it up in DeviceHub.

As a Client Administrator, you can enable or disable Account List Management (ALM) for any of your meters in the Manage Products screen.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.

You can export your divisions and locations in CSV format.

You can import divisions and locations using a CSV template that you can download.

If you do not know your password, you can reset it.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You can add users to the system as needed.

If a user account is no longer needed, you can delete it.

You can edit users if you need to change their name, role, or permissions.

You can export a .csv file of your users.

You can view all of the users in the system or search for individual users or groups of users.

When you enter new recipient addresses, you can have them automatically added to your address book.

You can set up a default ZIP Code for printing stamps.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, shipping services, and cost accounts.

If you no longer need a preset, you can delete it.

If you need to change the settings or name of a preset, you can edit it.

You can choose to print a summary receipt after each label and customize the default options for them.

If you use a credit card to pay for postage, you can update your credit card information.

Configure the Zebra JZ20 printer to print Certified Labels 672-7 in PitneyShip Pro.

You can have PitneyShip or PitneyShip Pro automatically add postage to your account when the balance falls below a certain threshold.

If your scale screen is blank, it most likely has no power.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If "888888" is displayed on your scale, there may be an issue with the connection.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

This article explains the user password requirements for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.

You need to sign in in order to use the system.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

Release Notes for DeviceHub

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

You can export contacts from the address book in CSV format.

You can add new contacts to the address book as needed.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can import contacts into the address book by uploading a CSV file.

You can import shared contacts into the system automatically on a fixed schedule from an SFTP server. Private contacts cannot be imported.

You can create recipient lists for bulk mailings.

If you no longer need a recipient list, you can delete it.

If needed, you can change the members of a recipient list.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Learn how to resolve printing issues with a Brother QL-800 printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If labels are coming out too small, the wrong paper size may be selected.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

You can set certain default settings for printing stamp sheets and rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can create and print multiple shipping labels at once (in a batch).

You can reprint a shipping label up to 24 hours from the initial printing.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Once your orders are imported, you can print the shipping labels for them.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

Once a ship request has been created, you can print it when you are ready to send the package.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

If there is an issue when printing a stamp sheet, you can reprint it.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

Learn why the rates shown in SendPro Online, PitneyShip, PitneyShip Pro, and PitneyShip Enterprise may differ from the rates shown on the carrier's website for the same shipment.

If there are delivery issues with your shipments, contact your carrier.

If your company is multi-national, you may need to add shipping carriers for locations in other countries.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can importing a CSV file of ERRs into PitneyShip Pro so that you can print the labels and coversheets all at once.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

You can create and print a certified shipping label for a package.

You can create and print a shipping label for a domestic package.

When shipping with FedEx, UPS, or DHL Express, you can create multi-piece shipment to ship up to 40 packages to the same recipient using the same service.

You can create and print a registered shipping label for a package.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can create and print multiple shipping labels at once (in a batch).

You can check on the status of your shipping label refund requests in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.

You can reprint a shipping label up to 24 hours from the initial printing.

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

USPS, FedEx, and UPS require a Mail Stop Code (MSC) in a recipient address to be entered before the Attention and Delivery address lines. To satisfy this requirement, you must enter the Mail Stop number in the Name field.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Once your orders are imported, you can edit the order data if needed.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

Once your orders are imported, you can print the shipping labels for them.

You can schedule a FedEx package pickup through their website.

You can schedule a UPS package pickup through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can schedule a USPS package pickup if needed.

Multiple Proof of Delivery signatures for ERR transactions can be downloaded at one time.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

You can view tracking information for packages sent through PitneyShip Pro in your history.

If a ship request is no longer needed, you can delete it.

Once a ship request has been created, you can print it when you are ready to send the package.

Ship requests allow you to create a label that you or someone else can print at a later time.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

If there is an issue when printing a stamp sheet, you can reprint it.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can find UPS package drop-off locations in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can create and print an ERR shipping label for a package.

You can request a refund up to 60 days from the date on which you printed a stamp.

You can create and print a shipping label for an international package.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application.".

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Learn how to resolve printing issues with a Brother QL-800 printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If labels are coming out too small, the wrong paper size may be selected.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

You can set certain default settings for printing stamp sheets and rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can create and print multiple shipping labels at once (in a batch).

You can reprint a shipping label up to 24 hours from the initial printing.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Once your orders are imported, you can print the shipping labels for them.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

Once a ship request has been created, you can print it when you are ready to send the package.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

If there is an issue when printing a stamp sheet, you can reprint it.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

If the SCAN Form Print button is disabled or the SCAN Form page shows 0 shipments, the SCAN form may have expired, SCAN form printing may have been enabled after the labels were created, or the labels may have been created on a Sunday.

If SendPro Online, PitneyShip, or PitneyShip Pro screen keeps reloading, you need to clear your web browser's cookies and cache.

Learn why Priority Mail Express 1-Day service may not be available.

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

If postage refill transactions are being applied to the wrong location, the user's postage refill permissions are incorrect.

If Proof of Delivery signature files are missing for ERR shipments in PitneyShip Pro, either ERR was not included on the shipment, or the ERR signature is still in process.

Learn why you cannot change the Ship Date when creating a USPS label.

There are several possible solutions if envelopes are printing misaligned or blank on a Mac.

Learn how to resolve envelopes printing misaligned or blank in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise for Windows.

There are several possible solutions if envelopes are printing to the wrong tray on a Mac.

Learn what to do when envelopes print to the wrong tray in Windows.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

If a 4x6 shipping label displays correctly in Adobe Reader, but some parts are missing when it's printed, there may be issues with the Adobe Reader settings or the printer driver.

If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Several different things can cause the red light to flash on the Brother QL-1050 printer.

Several different things can cause the red light to flash on the Brother QL-1100 (1E44) or QL-1110NWB label printer.

Learn how to resolve printing issues with a Brother QL-800 printer.

Several different things can cause the red light to flash on the Datamax MK III label printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Several different things can cause the green light to flash on the Datamax W1110 label printer.

Several different things can cause the red light to flash on the Datamax W1110 label printer.

If the solid red light is on on the W1110 label printer, the printer may need to be recalibrated.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

If labels are coming out too small, the wrong paper size may be selected.

If you are not receiving tracking email notifications from SendPro Online or PitneyShip, the feature may not be set up, or the emails may be being blocked.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

Learn why the rates shown in SendPro Online, PitneyShip, PitneyShip Pro, and PitneyShip Enterprise may differ from the rates shown on the carrier's website for the same shipment.

There are several reasons that the Request Refund button may not be available for a USPS label.

If your scale screen is blank, it most likely has no power.

If there are delivery issues with your shipments, contact your carrier.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

If the Brother QL-800 printer only appears in the Other Devices section of the Control Panel instead of the Printers section, the printer driver did not install correctly.

Learn what to do when SendPro Online or PitneyShip gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.

If the scale shows the wrong weight, the scale needs to be zeroed.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If your printer is not listed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, follow these steps.

If "$NaN" is shown in the Total field when printing stamps, the saved configuration in Recents & Recommended is corrupt.

This message means that there is a formatting issue with the sender address.

This message indicates that there is data missing in the CSV file the you are trying to import.

The message "No Services found" may be caused by the uBlock Origin browser extension.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

If you get the message "Office 365 authentication has expired", you need to remove and reconnect your Office 365 account to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

The message "Insufficient rolls, please add a new stamp roll" means that the stamp quantity was not selected.

The message "Insufficient stamps, please add a new stamp sheet" means that the stamp quantity was not selected.

You may get an "Insufficient USPS Postage on Your Recent PitneyShip Shipment" email from Pitney Bowes if you sent a USPS package through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise without enough postage.

There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx or UPS account you are using is inactive.

The message "Something went wrong. Please try again later. 2498 Recipient/Third party account validation failed." means that there is an issue with the third party or recipient account being billed.

The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.

The message "Something went wrong. Please try again" when adding postage means that the payment method for adding postage was declined.

If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.

If you see the message "Error 403 You do not have permission to perform the requested action", the email address you are logging in with does not have access to the system.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

If "888888" is displayed on your scale, there may be an issue with the connection.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

Learn how to resolve error code -11 or -102 when printing stamp rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.

If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.

The message "Set Payment Method" means that the postage payment method has not been set up.

If the message "995, CreateDC, The I/O operation has been aborted because of either a thread exist or an application request." appears, the printer driver being used is not compatible with DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application.".

The message "Error issuing certificate! - Policy cannot be created - name already exists" occurs because DeviceHub is out of date and unable to update.

The message "Licensing session expired. Start Licensing session again" means that port 8091 is being used by a device other than DeviceHub.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

If the message "Print Stamps Failed" appears when you try to print stamps, DeviceHub may not be running or may require activation.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

If "UnsupportedProtocol" prints on the paper, it is because the printer driver is not compatible with DeviceHub.

If you see the message "Incorrect label roll type detected" when printing stamps with the PitneyShip Cube, the roll of labels may not be properly installed, DeviceHub may need to be restarted, or the wrong roll of labels may be installed in the .

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

The message "Failed to connect with PitneyShip Cube! Please restart your printer and try again" means that PitneyShip Cube is either offline, or there is an issue with DeviceHub.

It's best to uninstall DeviceHub before installing the new version.

DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.

If you wish to withdraw funds from your postage balance in SendPro Online, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise and have them returned, please chat with us. Note that the funds will be refunded back to your original payment method.

In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.