PitneyShip^™ Pro Support

DeviceHub is a program that connects your peripherals, such as printers and scales, to PitneyShip Pro.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

It's best to uninstall DeviceHub before installing the new version.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

You can choose to print a summary receipt after each label and customize the default options for them.

If you do not know your password, you can reset it.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

If you use a credit card to pay for postage, you can update your credit card information.

When you enter new recipient addresses, you can have them automatically added to your address book.

If you no longer need a preset, you can delete it.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, and shipping services.

If you need to change the settings or name of a preset, you can edit it.

You can export your divisions and locations in CSV format.

You can import divisions and locations using a CSV template that you can download.

If a user account is no longer needed, you can delete it.

You can edit users if you need to change their name, role, or permissions.

You can export a .csv file of your users.

You can view all of the users in the system or search for individual users or groups of users.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can add users to the system as needed.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

You can set certain default settings for printing stamp sheets and rolls.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems.

You can have PitneyShip Pro send emails with tracking numbers and delivery confirmations.

You can create Business Rules in PitneyShip Pro to restrict the carrier services that are available at a particular location, division, or enterprise.

System administrators can choose whether to allow users to purchase supplies from the Supplies menu.

You can select the default print size for shipping labels and whether to print a receipt with each label.

If your organization uses a proxy server, you need to set it up in DeviceHub.

If you no longer need a role, you can delete it.

If you need to change a role, you can edit it.

You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

You can set the sender (from) address used when creating shipping labels.

You can have a receipt emailed to you when a postage refill occurs.

System administrators can choose whether to allow users to download DeviceHub.

You can rename your DeviceHub on the My Devices page.

You can delete a custom package type if you no longer need it.

You can edit a custom package type if you need to change its settings.

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in.

Learn how to link your Office 365 address book to PitneyShip Pro.

Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.

If you no longer need a division, you can delete it.

You can change the name of a division if needed.

If you no longer need a location, you can delete it.

You can change the name of a location if needed.

You can import a CSV file of your users.

If you no longer need a carrier account, you can delete it.

You can update carrier account information if needed.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro.

In order to ship with DHL Express, you first need to set up your DHL Express account in PitneyShip Pro.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip Pro.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Provide Customs Details screen when creating an international shipping label.

You can delete a customs product information item if you no longer need it.

You can edit a customs product information item if you need to change its details.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc. One Handling Charge and one User Charge can be added for each carrier account.

You can have PitneyShip Pro automatically add postage to your account when the balance falls below a certain amount.

Configure the Zebra JZ20 printer to print Certified Labels 672-7 in PitneyShip Pro.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

You need to sign in in order to use the system.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

You can import contacts into the address book by uploading a CSV file.

You can create recipient lists for bulk mailings.

If you no longer need a recipient list, you can delete it.

If needed, you can change the members of a recipient list.

You can add new contacts to the address book as needed.

You can print envelopes from PitneyShip Pro.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can view tracking information for packages sent through PitneyShip Pro in your history.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

If there is an issue when printing a stamp sheet, you can reprint it.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

If a ship request is no longer needed, you can delete it.

Ship requests allow you to create a label that you or someone else can print at a later time.

Once a ship request has been created, you can print it when you are ready to send the package.

You can schedule a USPS package pickup if needed.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can schedule a UPS or FedEx package pickup through their websites.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip Pro keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.

You can importing a CSV file of ERRs into PitneyShip Pro so that you can print the labels and coversheets all at once.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Once your orders are imported, you can print the shipping labels for them.

Once your orders are imported, you can edit the order data if needed.

When shipping with FedEx or UPS, you can create multi-piece shipment to ship up to 40 packages to the same recipient using the same service.

You can request a refund up to 60 days from the date on which you printed a stamp.

You can create and print a shipping label for a domestic package.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

You can create and print a shipping label for an international package.

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

You can create and print an ERR shipping label for a package.

You can create and print a certified shipping label for a package.

You can create and print a registered shipping label for a package.

You can create and print multiple shipping labels at once (in a batch).

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

You can print envelopes from PitneyShip Pro.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

If there is an issue when printing a stamp sheet, you can reprint it.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Once a ship request has been created, you can print it when you are ready to send the package.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip Pro keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Once your orders are imported, you can print the shipping labels for them.

You can create and print multiple shipping labels at once (in a batch).

Learn about printing and using DeviceHub in PitneyShip or PitneyShip Pro.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

You can set certain default settings for printing stamp sheets and rolls.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

Learn how to resolve the message "There are no printers available to print 2x7" when printing rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

Learn how to resolve poor print quality on the PB-SP100 label printer.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Learn how to resolve printing issues with a Brother QL-800 or QL-700 printer.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

If labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small, the wrong paper size may be selected.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

If the message "Print Stamps Failed" appears when you try to print stamps, DeviceHub may not be running or may require activation.

Learn how to resolve error code -11 or -102 when printing stamp rolls.

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using a QL-1100 printer, the wrong paper size is selected.

Learn how to resolve the message "There are no printers available to print 2x7" when printing rolls.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

If "888888" is displayed on your scale, there may be an issue with the connection.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

The message "Licensing session expired. Start Licensing session again" means that port 8091 is being used by a device other than DeviceHub.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

If "UnsupportedProtocol" prints on the paper, it is because the printer driver is not compatible with DeviceHub.

If the message "995, CreateDC, The I/O operation has been abortDeviceHub in PitneyShip, the printer driver being used is not compatible with DeviceHub.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If the solid red light is on on the W1110 label printer, the printer may need to be recalibrated.

Learn what to do when SendPro Online or PitneyShip gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.

Several different things can cause the red light to flash on the Datamax MK III or 1E26 label printer.

Several different things can cause the green light to flash on the Datamax W1110 label printer.

Several different things can cause the red light to flash on the Brother QL-1050 or 1E28 printer.

Several different things can cause the red light to flash on the Datamax W1110 label printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Learn how to resolve printing issues with a Brother QL-800 or QL-700 printer.

If the scale shows the wrong weight, the scale needs to be zeroed.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

If your scale screen is blank, it most likely has no power.

Stamp rolls may print sideways on the QL-700, QL-710 and QL-720 because DeviceHub is configured incorrectly for those printers.

If your printer is not listed in PitneyShip or PitneyShip Pro, follow these steps.

If the Brother QL-800 printer only appears in the Other Devices section of the Control Panel instead of the Printers section, the printer driver did not install correctly.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

Several different things can cause the red light to flash on the Brother QL-1100, 1E44, or QL-1110NWB label printer.

If the item weight does not appear in PitneyShip or PitneyShip Pro when using a scale, follow these troubleshooting steps.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

There are several possible solutions if envelopes are printing misaligned or blank on a Mac.

Learn how to resolve envelopes printing misaligned or blank in PitneyShip or PitneyShip Pro for Windows.

There are several possible solutions if envelopes are printing to the wrong tray on a Mac.

Learn what to do when envelopes print to the wrong tray in Windows.

If labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small, the wrong paper size may be selected.

If Proof of Delivery signature files are missing for ERR shipments in PitneyShip Pro, either ERR was not included on the shipment, or the ERR signature is still in process.

If postage refill transactions are being applied to the wrong location, the user's postage refill permissions are incorrect.

It's best to uninstall DeviceHub before installing the new version.

If DeviceHub does not update automatically, it may need to be updated manually.

In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.

You can have PitneyShip Pro automatically add postage to your account when the balance falls below a certain amount.