SendSuite® Arrival® Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Top Articles
Learn how to install and configure a computer for a server with SendSuite Arrival software installed.
Installation, Setting Up & Drivers
Learn how to install and configure a computer for a server with SendSuite Arrival software installed.
Network & Connectivity
Learn how to install and configure a computer for a server with SendSuite Arrival software installed.
Learn how to initialize and configure a TAPlus handheld Tracking Assistant for use with SendSuite Arrival.
Learn how to connect T741, T742, T743, T745, and T746 devices with Windows Mobile Device Center (WMDC) for SendSuite Arrival.
Features & Settings
Learn how to set up a belt printer via Bluetooth for a Tracking Assistant used with SendSuite Arrival and SendSuite Tracking.
Learn how to pair a J779 or J785 scanner (used with SendSuite Tracking or Arrival) with a computer.
Learn how to change the partnership name of a Tracking Assistant used with SendSuite Tracking or SendSuite Arrival in Windows Mobile Device Center (WMDC).
Learn how to assign a static IP address to a handheld Tracking Assistant models T741, T742, T743, T745, T746, J594, and T762.
Learn how to set up a partnership with a handheld device in Windows Mobile Device Center (WMDC) (used with SendSuite Tracking or SendSuite Arrival).
Learn how to prepare a Tracking Assistant for initialization.
Learn how to set up a printer for the SendSuite Arrival software.
Learn how to initialize and configure a TAPlus handheld Tracking Assistant for use with SendSuite Arrival.
Learn how to set up and initialize a TAPlus handheld Tracking Assistant used with SendSuite Tracking or SendSuite Arrival.
Learn how to import an employee list into SendSuite Arrival.
Learn how to replace the battery on a 742, 743, 744, 745, 745c, 746, or 747 Tracking Assistant.
Learn how to add new users to SendSuite Arrival.
Learn how to add a new recipient or update an existing recipient in SendSuite Arrival.
Learn how to restart services for SendSuite Tracking and SendSuite Arrival in Windows 7.
Learn how to bulk deliver packages and clear undelivered packages in SendSuite Arrival.
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Tracking or SendSuite Arrival.
Learn how to reset a J783 or J785 wireless barcode scanner.
Learn how to reset a frozen or unresponsive T745 or T746 Tracking Assistant.
Learn how to set up, view, and print a history of delivered records in SendSuite Arrival.
Printing
Learn how to print a signature confirmation in SendSuite Arrival.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking or SendSuite Arrival not scanning.
Learn how to set up, view, and print a history of delivered records in SendSuite Arrival.
Network & Connectivity
Learn how to install and configure a computer for a server with SendSuite Arrival software installed.
Learn how to initialize and configure a TAPlus handheld Tracking Assistant for use with SendSuite Arrival.
Learn how to connect T741, T742, T743, T745, and T746 devices with Windows Mobile Device Center (WMDC) for SendSuite Arrival.
Printing
Learn how to print a signature confirmation in SendSuite Arrival.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking or SendSuite Arrival not scanning.
Learn how to set up, view, and print a history of delivered records in SendSuite Arrival.
Errors & Troubleshooting
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Tracking or SendSuite Arrival.
Learn how to resolve issues with a J785 handheld scanner used with SendSuite Arrival beeping.
How to resolve a flashing red light on a J594 or J785 handheld Tracking Assistant when it is in the cradle.
Learn how to resolve United States Postal Service (USPS) commercial based pricing barcode or Aramex scan not being read or interpreted as a barcode in SendSuite Arrival.
Learn how to resolve connection test failure on a new T742 or T746 handheld Tracking Assistant used with SendSuite Arrival.
Learn how to resolve a sync failure when transmitting log item, log sign, or manifest on J594, T762, T741, T742, T743, T744, T745, and T746 handhelds used with SendSuite Arrival.
Learn how to resolve when the sync process fails to start on a handheld Tracking Assistant.
Learn how to resolve a T741, T742, T745, or T746 handhelds that will not scan with SendSuite Arrival.
Learn how to resolve when a TAPlus handheld Tracking Assistant will not sync in a 4-bay cradle but will sync in a single USB cradle for SendSuite Arrival.
Learn how to resolve an issue when scanning a tracking number barcode, where the tracking number stays on the manifest screen and does not go into the manifest group unless you select save.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking or SendSuite Arrival not scanning.
Learn how to resolve the message "Unable to obtain a server-assigned IP address. Try again later or enter an IP address in Network setting" on a Tracking Assistant after inserting it into a USB cradle.
Learn how to resolve the message "System Error Encountered Error Message: Memo file C:\ARRIVALW\RCV_SIG.FPT is missing or is invalid" when packing and reindexing in SendSuite Arrival.
Learn how to resolve the message "GOAPP is not an object" or "TOAPP is not an object" when opening SendSuite Arrival.
Learn how to resolve the message "Error 1069: The service did not start due to a logon failure" when starting SendSuite Arrival services. The error "Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll'" may also be displayed.
Learn how to resolve the message "Device ID is Already in Use" on a Tracking Assistant used with SendSuite Arrival.
Learn how to resolve the message "TaPlus Server failed to respond" when syncing a Tracking Assistant with SendSuite Arrival.
Maintenance
Follow these instructions to properly and safely clean printers and tracking assistants.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview