PitneyTrack® Inbound Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
Installation, Setting Up & Drivers
The signature pad app is needed in order to use the pad with PitneyTrack Inbound.
Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices.
Learn how to download and install the Zebra GK420d printer driver for PitneyTrack Inbound.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Network & Connectivity
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Features & Settings
You can print labels for assets. You can choose the label size and customize the information that is printed on the label, including barcodes.
Devices that have been added to PitneyTrack Inbound can be removed if they are no longer in use.
An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch.
For faster delivery, the recipient's name can be automatically entered in the Given to field. For a more robust chain of custody, you can require the person performing the delivery to select the recipient.
If you are installing the Zebra ZD621 printer use the following instructions to download the printer driver.
You can set the number of days to store and sync data between PitneyTrack Inbound and the PitneyTrack mobile app from 7 to 40 days. The default is 15 days.
You can change the package data displayed in the Undelivered, Received, Checkpointed, Delivered, Attempted, and Refused boxes on the home screen. These boxes can show either the current count (the default) or the daily totals.
If you use inbound carriers that are not on the included list, you can add custom inbound carriers to PitneyTrack Inbound.
Learn how to calibrate the LCD signature pad used with SendSuite Tracking or PitneyTrack Inbound.
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.
Learn how to adjust the display contrast on the signature pad used with SendSuite Tracking or PitneyTrack Inbound.
Administrators can create custom alerts for expected packages to notify mail center staff of any special handling instructions or delivery conditions.
These settings define the appearance of printed labels. You can choose the label size and select what information is printed on the label.
These settings define how you want to set the pouch delivery status and if you want to generate multiple tracking numbers for pouches.
You can delete a custom inbound carrier that you no longer need.
You can edit the name of a custom inbound carrier if needed.
Admins can choose to allow the package list to be filtered by building.
You can choose how to handle packages that are scanned during delivery that have not yet been received.
You can use the Quick Receive feature on mobile app to rapidly receive while collecting minimal package information.
You can collect signatures or pictures as proof that packages have been delivered.
If you use the employee ID field, you can choose to make it required when adding users to the system.
You can import a CSV file of your users.
You can delete a package status if you no longer need it, as long as there are no packages in the system that have that status.
You can create package statuses as needed to support your workflows. Up to 20 package statuses may be created per inbound site, as well as 20 at the enterprise level. You can choose whether to show each status on the Receive, Deliver, Pouch, and Edit screens.
You can edit a package status if you need to change its settings.
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
You can add up to 10 custom fields to several different screens in the system.
If you no longer need a location, you can delete it.
Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.
If you no longer need a custom field, an administrator can delete it.
You can send customized notifications to inform users when certain events occur.
If you no longer need a division, you can delete it.
Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.
Administrators can edit custom fields as needed.
Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics or the Locker Management Module.
If you need to change a role, you can edit it.
If you no longer need a role, you can delete it.
You can change the name of a location if needed.
If you no longer need a department in the system, you can delete it.
Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.
You can pair the wireless printer with a Tracking Assistant so that you can print to it from the Tracking Assistant.
You can change the name of a division if needed.
You can update the recipients in a department or change the key contact.
Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.
You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.
If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.
You can import locations into the system automatically on a fixed schedule from an SFTP server.
Administrators can create banner notifications that appear across the top of the screen to inform users of important information.
You can import a list of assets or asset activity in CSV or PDF format.
You can change your site if needed.
The PitneyTrack mobile app provides support for offline receiving and delivery.
You can display custom fields other than a location when delivering packages.
You can select which fields can be used to search for packages in the delivery screen.
You can control the order and appearance of the Save and Save & Print buttons, as well as what happens when you press the Enter key.
If a user account is no longer needed, you can delete it.
You can export a .csv file of your users.
You can view all of the users in the system or search for individual users or groups of users.
If needed, you can download your data from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, and the Locker Management Module in CSV format.
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
You can import locations using a CSV template that you can download.
You can export your divisions and locations in CSV format.
You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.
You can provide remote access to Pitney Bowes remote support via the Microsoft Teams Mobile App on your mobile device for troubleshooting issues.
You can edit users if you need to change their name, role, or permissions.
You can add users to the system as needed.
A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.
You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.
You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.
If you do not know your password, you can reset it.
Specifications for importing Single Sign-On (SSO) User Mapping files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, Locker Management Module.
Learn how to use the PitneyTrack Inbound Mobile App in offline mode.
You can reset a J794 scanner by disconnecting and reconnecting it.
Learn how to manually update PitneyTrack Inbound apps on Pitney Bowes-provided mobile devices.
Learn how to reset a T6WE Wedge Scanner for PitneyTrack Inbound.
You need to sign in in order to use the system.
This article explains the user password requirements for PitneyShip Pro, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.
Specifications for importing Location files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module
The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.
You can export contacts from the address book in CSV format.
Enabling accessibility for locker recipients in PitneyTrack Inbound and the Locker Management Module
Accessibility is configured at the recipient level. Enabling accessibility for a recipient ensures that locker assignments will meet ADA height compliance standards (no doors higher than 48 inches or lower than 15 inches from the ground), as well as no interactive touchpoints.
If you no longer need a contact in the address book, you can delete it.
You can edit contact information as needed.
You can add new contacts to the address book as needed.
If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.
You can import shared contacts into the system automatically on a fixed schedule from an SFTP server. Private contacts cannot be imported.
You can import contacts into the address book by uploading a CSV file.
Administrators of enterprises can export a ZIP file of contacts from the system automatically on a fixed schedule to an SFTP server.
Printing
You can reprint the label for a package if needed.
You can print a manifest for a pouch if needed.
Learn how to resolve printing failure when using PitneyTrack Inbound with Google Chrome.
Receiving
You can add assets to track their assignment, location, and movement.
You can add assets using the PitneyTrack mobile app to track their assignment, location, and movement.
You can edit assets using the PitneyTrack mobile app to update their assignment or location.
You can delete an asset from the system if it is no longer needed.
You can export a list of assets or asset activity in CSV or PDF format.
You can edit assets to update their assignment or location.
You can view the history of all of the assets in the system.
You can add a contact when receiving or delivering a package.
You can scan 2D barcodes to capture the recipient's name when available.
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
Delivering packages that are in a pouch is slightly different from delivering individual packages.
When you receive packages, you can put them into a pouch for delivery.
You can have the system generate tracking numbers for multiple packages in a pouch at the same time.
If you use employee or student ID cards and have the personnel ID completed in the Address Book you can deliver packages by scanning ID cards.
When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into the system and reserve a locker for it.
You can delete a package record from the system if it is no longer needed.
The Edit screen allows you to add or correct missing information in a package record.
You can update the status of any packages in the system that have not yet been marked as delivered to "Bulk Delivered".
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
You can use a PitneyTrack mobile app Tracking Assistant to deliver packages from the manifest.
There are 3 ways to edit a package in the PitneyTrack mobile app.
The PitneyTrack mobile app automatically syncs with PitneyTrack Inbound every 6 minutes but you can sync manually at any time.
You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack mobile app using the Quick Receive feature to save time.
After signing out of the PitneyTrack mobile app, you can use the Recent Users menu to change to one of the last 3 users.
If a recipient has not yet picked up a package, you can manually send an email to remind them.
You can export a report of your packages in CSV or PDF format.
The Packages screen displays the history of all packages in your system.
When you receive a package, you can use the Receive feature to "Receive", or log, the package into the system.
You can configure the PitneyTrack mobile app settings for when delivering from the manifest.
You can deliver a package to the recipient using the desktop software (rather than a Tracking Assistant).
If you use employee or student ID cards and have the personnel ID completed in the Address Book you can deliver packages by scanning ID cards.
You can use PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.
You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at front-loading ParcelPoint™ Smart Lockers.
You can use a PitneyTrack mobile app Tracking Assistant to deliver packages.
You can edit multiple packages at the same time for different recipients.
You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack Inbound.
Learn how to use the PitneyTrack Inbound Mobile App in offline mode.
Network & Connectivity
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Printing
You can reprint the label for a package if needed.
You can print a manifest for a pouch if needed.
Learn how to resolve printing failure when using PitneyTrack Inbound with Google Chrome.
Errors & Troubleshooting
Learn how to resolve AirWatch remote management or software update issues with a PitneyTrack Inbound Tracking Assistant running Android version 7.x (Nougat).
There are several reasons why a Tracking Assistant is not syncing with SendSuite Tracking or PitneyTrack Inbound.
Learn how to resolve AirWatch remote management or software update issues with a PitneyTrack Inbound Tracking Assistant running Android version Jelly Bean (4.1), KitKat (4.4), or Marshmallow (6.0).
Learn how to resolve printing failure when using PitneyTrack Inbound with Google Chrome.
If PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.
If you get a white screen when trying to take a picture in the PitneyTrack mobile app, the permissions need to be adjusted.
There are several things that may cause issues when signing in.
If the "Do not challenge me on this device again" option is not working or you get MFA prompts too frequently, you may need to adjust your browser settings.
The SendSuite Tracking Online website shut down on 12/31/2024. Use the PitneyTrack Inbound website from now on.
The message "User not recognized" when signing in to the PitneyTrack mobile app means that the wrong region is selected.
The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.
The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].
The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.
The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.
If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.
Maintenance
You can reset a J794 scanner by disconnecting and reconnecting it.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Follow these instructions to properly and safely clean printers and tracking assistants.
Learn how to reset a T6WE Wedge Scanner for PitneyTrack Inbound.
Reporting, History & Accounting
You can view the history of all of the assets in the system.
When opening exported CSV reports in Excel, Excel auto-formats the cells, which can cause data to be displayed incorrectly. To view exported reports with the data formatted correctly, the file must be imported instead of opened.
If you accidentally delete a package record, you can restore it.
Run a receiving report to view current or recent locker utilization across the enterprise.
Administrators can see users' signins to the system and activity such as creating and editing items in the system.
Administrators can export the logs of users' signins and activity.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview