SendPro® Mailstation Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Installing the SendPro Mailstation
Follow these steps to add postage to your SendPro Mailstation.
If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
Find answers to the most common questions we get asked about SendPro Mailstation. Select a question to see the answer.
Follow these steps to transfer funds from an older meter to your new SendPro Mailstation device.
If the power light on your SendPro Mailstation is flashing red, follow these steps to restart the device.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
Learn about connections on the back of the SendPro Mailstation.
Follow these instructions if you are installing a SendPro Mailstation for the first time.
If you see the message "Something went wrong" while installing the SendPro Mailstation, contact Pitney Bowes support.
If your SendPro Mailstation's power light is flashing blue while the Home screen is displayed, you may be able to resolve the issue by restarting your device.
Network & Connectivity
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular CDSP (orange device).
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
A MAC address is a hardware identification number that uniquely identifies each device on a network. Your SendPro Mailstation uses separate MAC addresses for wired and wireless connections. Follow these steps to view the current MAC address of a connected device.
Set up a wired connection when you connect your device to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Features & Settings
Learn how to switch between envelope types on the SendPro Mailstation.
Learn how to move your SendPro Mailstation.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to create a security PIN.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to change the security PIN.
Follow these steps to update the ZIP Code™ on your SendPro Mailstation.
Follow these steps to clear or reset the number of mailpieces sent on the SendPro Mailstation.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to disable your security PIN.
If you see the Invalid ZIP code message when you try to print postage, go to Settings to enter the correct ZIP code.
You an set a low balance threshold and enable low postage balance warnings on the SendPro Mailstation.
You can delete graphics you don't need from your SendPro Mailstation.
Use the Postage Refills settings to select what your SendPro® Mailstation does when your postage balance is low.
If you no longer need all your presets, you can restore the factory presets on the SendPro Mailstation.
Learn how to upload a new graphic to the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro Mailstation, and SendPro MailCenter.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
Set up a wired connection when you connect your device to your network with an Ethernet cable.
Learn how to connect the scale on the SendPro Mailstation.
Learn how to enter weight manually on the SendPro Mailstation.
Learn how to use the scale on the SendPro Mailstation.
Learn how to zero the scale on the SendPro Mailstation.
If your SendPro Mailstation displays the wrong weight when you place a letter, follow these steps to resolve the issue.
If your SendPro Mailstation displays the default weight of 1 oz when you place a heavier letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays "Scale not detected" when you place a letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
The Home screen on the SendPro Mailstation provides the starting point for printing postage.
Learn how to identify parts of the SendPro Mailstation.
Learn about connections on the back of the SendPro Mailstation.
Material specifications on the SendPro Mailstation.
Learn how to access the SDS pages online.
Find answers to the most common questions we get asked about SendPro Mailstation. Select a question to see the answer.
Look on your mailing system to find the serial number and Product Code Number (PCN).
Printing
Learn how to replace the ink cartridge on the SendPro Mailstation.
If your SendPro Mailstation does not clamp envelopes when you feed them, you may be able to resolve the issue by restarting the device.
When your SendPro Mailstation displays the message "You're running low on ink," you can order replacement ink cartridges from our online store.
Learn how to use the AutoInk program to save money on your ink purchases.
The SendPro Mailstation stamp contains elements that identify the mailer and the type of mail.
If you want to use a pre-printed return envelope, card or label on which the postage is prepaid, you must print the postage without a date.
If you wish to create a prepaid return envelope, follow these steps to print the postage without a date.
If you do not have enough postage on an envelope, follow these steps to print a postage correction on your SendPro Mailstation.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
You can print a USPS shipping label in PitneyShip for Priority Mail, First-Class Package, large envelopes over 13oz, and large envelopes needing Extra Services.
To send mailpieces by Library Mail, Media Mail, Priority Mail Express, or Special Delivery, sign into PitneyShip to print your postage.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
Use the Print Date & Time feature to timestamp incoming mail on the SendPro Mailstation.
Your device comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage.
You can delete graphics you don't need from your SendPro Mailstation.
Learn how to print reports on the SendPro Mailstation.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
Mailing & Shipping
Learn how to switch between envelope types on the SendPro Mailstation.
If you wish to create a prepaid return envelope, follow these steps to print the postage without a date.
You can print a USPS shipping label in PitneyShip for Priority Mail, First-Class Package, large envelopes over 13oz, and large envelopes needing Extra Services.
You can request a refund up to 60 days from the date on which you printed a stamp on your SendPro® Mailstation.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the SendPro® Mailstation.
Use your SendPro Mailstation to print postage for Priority Mail.
To obtain a Certificate of Mailing, print an indicia for Proof of Induction payment on your SendPro® MailCenter. and attach it to USPS® Form 3817, 3665, or 3606-D.
You can view and change the payment method you use on your SendPro Mailstation in PitneyShip.
If you no longer need all your presets, you can restore the factory presets on the SendPro Mailstation.
If you no longer need a particular preset on your SendPro Mailstation, you can delete it.
Creating a preset on the SendPro Mailstation
Network & Connectivity
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular CDSP (orange device).
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
A MAC address is a hardware identification number that uniquely identifies each device on a network. Your SendPro Mailstation uses separate MAC addresses for wired and wireless connections. Follow these steps to view the current MAC address of a connected device.
Set up a wired connection when you connect your device to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Printing
The SendPro Mailstation stamp contains elements that identify the mailer and the type of mail.
If you want to use a pre-printed return envelope, card or label on which the postage is prepaid, you must print the postage without a date.
If you wish to create a prepaid return envelope, follow these steps to print the postage without a date.
If you do not have enough postage on an envelope, follow these steps to print a postage correction on your SendPro Mailstation.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
You can print a USPS shipping label in PitneyShip for Priority Mail, First-Class Package, large envelopes over 13oz, and large envelopes needing Extra Services.
To send mailpieces by Library Mail, Media Mail, Priority Mail Express, or Special Delivery, sign into PitneyShip to print your postage.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
Use the Print Date & Time feature to timestamp incoming mail on the SendPro Mailstation.
Your device comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage.
You can delete graphics you don't need from your SendPro Mailstation.
Learn how to print reports on the SendPro Mailstation.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
Learn how to replace the ink cartridge on the SendPro Mailstation.
If your SendPro Mailstation does not clamp envelopes when you feed them, you may be able to resolve the issue by restarting the device.
When your SendPro Mailstation displays the message "You're running low on ink," you can order replacement ink cartridges from our online store.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
The power button lamp will indicate what your device is doing. Most of these actions are normal for your device and require no action on your part.
If your SendPro Mailstation displays the wrong weight when you place a letter, follow these steps to resolve the issue.
If your SendPro Mailstation screen is blurry, faded, or has a halo, follow these steps.
If the screen freezes while you are using the device, follow these steps to restart your device.
If you see the Invalid ZIP code message when you try to print postage, go to Settings to enter the correct ZIP code.
If the screen is blank or black on the SendPro Mailstation, follow these steps to restore the screen.
If the screen is flickering on the SendPro Mailstation, you may be able to resolve the issue by restarting your device.
If your SendPro Mailstation's power light is flashing blue while the Home screen is displayed, you may be able to resolve the issue by restarting your device.
If your SendPro Mailstation displays the message "Restart Device. We're having an issue with your printer. Unplug your device." you may be able to resolve the issue by restarting your device.
Firmware updates can take up to 10 minutes to complete. If this time has elapsed and the update has not completed, restart your SendPro Mailstation.
Follow these steps if your SendPro® Mailstation is stuck on "Going to sleep" or the device is asleep but will not wake.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro Mailstation.
If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
If your SendPro Mailstation displays the default weight of 1 oz when you place a heavier letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays "Scale not detected" when you place a letter on the scale, follow these steps to resolve the issue.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
If the power light on your SendPro Mailstation is flashing red, follow these steps to restart the device.
If you see the message "Contact your company's PitneyShip subscription holder to add postage" try adding postage directly on your device.
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
If the SendPro® Mailstation postage balance is funded by a credit card, there may be an issue with the card. Try updating the card in PitneyShip.
If you see error code 4101 or 4102 on your SendPro Mailstation, follow these steps to check the ink cartridge.
Learn how to resolve the Error: 2002 or 2004, "Printer Error There's a problem with your printer" on the SendPro Mailstation.
Learn how to resolve the "Transaction declined" error message you receive when trying to add postage.
Learn how to resolve the "Contact Pitney Bowes" message that appears when you try to add postage.
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
If your SendPro Mailstation freezes at "Please wait while we prepare your device," follow these steps to resolve the issue.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
When your SendPro Mailstation displays the message "You're running low on ink," you can order replacement ink cartridges from our online store.
If you see the message "Something went wrong" while installing the SendPro Mailstation, contact Pitney Bowes support.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+, SendPro P, SendPro C, SendPro MailCenter, SendPro Mailstation, and PitneyShip.
Maintenance
Material specifications on the SendPro Mailstation.
If your SendPro Mailstation displays the message "Resetting Printer” or “Re-Insert Envelope” appears when you insert an envelope, try these steps in order to resolve the issue.
Learn about connections on the back of the SendPro Mailstation.
Learn how to replace the ink cartridge on the SendPro Mailstation.
Find answers to the most common questions we get asked about SendPro Mailstation. Select a question to see the answer.
Refilling Postage
Follow these steps to transfer funds from an older meter to your new SendPro Mailstation device.
If you already printed today’s date and postage on an envelope, but you missed your mail pickup, you can re-date the mail on your SendPro Mailstation.
If you want to use a pre-printed return envelope, card or label on which the postage is prepaid, you must print the postage without a date.
When Cost Accounting is enabled, you must select an account before you print a stamp, whether it is the default or not. Setting a default account saves time.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
In order to send international mail, you must set the destination country.
Follow these steps to add or refill postage on your SendPro Mailstation.
If you see the message "Contact your company's PitneyShip subscription holder to add postage" try adding postage directly on your device.
If your device displays "No payment method found" when you try to refill postage, change your USPS payment method in PitneyShip.
Use the Postage Refills settings to select what your SendPro® Mailstation does when your postage balance is low.
Use your SendPro Mailstation to print postage for Priority Mail.
Use your SendPro mailstation device to print postage for Certified Mail.
You can view and change the payment method you use on your SendPro Mailstation in PitneyShip.
Follow these steps to locate the email address used during the installation of your SendPro® Mailstation.
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all of your mailings and shipping labels.
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all of your mailings and shipping labels.
Use the Refill Receipt Preferences to enable receiving receipts by email on the SendPro Mailstation.
Learn how to resolve the "Transaction declined" error message you receive when trying to add postage.
Learn how to resolve the "Contact Pitney Bowes" message that appears when you try to add postage.
Add postage now, or close the message and add postage later to clear the "You're running low on postage" message on the SendPro Mailstation.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+, SendPro P, SendPro C, SendPro MailCenter, SendPro Mailstation, and PitneyShip.
Rate Change
The current USPS rates are always loaded on your SendPro Mailstation.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro Mailstation.
Reporting, History & Accounting
You can view the history of SendPro Mailstation refills and printed stamp transactions in PitneyShip.
Learn how to print reports on the SendPro Mailstation.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview