PitneyTrack^® Inbound Support

The driver for the Zebra GK420d printer is located on a disc that came with the printer in its original packaging. If the disc is no longer available, you can download it from the Zebra GK420d Printer Support page.

Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices.

The signature pad app is needed in order to use the pad with PitneyTrack Inbound.

If you are prompted to update the SigWeb certificate for the signature pad, select Yes.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro and PitneyTrack Inbound to connect to the internet.

If you no longer need a custom field, an administrator can delete it.

Administrators can edit custom fields as needed.

You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.

A department is a group of contacts or a group of recipients for whom packages can be received and delivered. Each department can have a designated "Key Contact". When using PitneyTrack Inbound, the Key Contact receives or picks up the department's packages.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can add users to the system as needed.

If a user account is no longer needed, you can delete it.

You can edit users if you need to change their name, role, or permissions.

You can export your divisions and locations in CSV format.

You can export a .csv file of your users.

You can import divisions and locations into using a CSV template that you can download.

The PitneyTrack mobile app provides support for offline receiving and delivery.

You can view all of the users in the system or search for individual users or groups of users.

If you do not know your password, you can reset it.

The PitneyTrack app requires your Zebra mobile assistant to use a language setting. To continue using the app, you will need to change the language from English (United States) to English (United Kingdom).

You can send customized notifications to inform users when certain events occur.

If you use inbound carriers that are not on the included list, you can add custom inbound carriers to PitneyTrack Inbound.

You can delete a custom inbound carrier that you no longer need.

You can edit the name of a custom inbound carrier if needed.

Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.

For faster delivery, the recipient's name can be automatically entered in the Given to field. For a more robust chain of custody, you can require the person performing the delivery to select the recipient.

You can add custom fields to various screens.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

If the text on the signature pad is too light or too dark, you can adjust the contrast.

If the signature pad is not responding appropriately to the pen, it may need to be calibrated.

Administrators can create custom alerts for expected packages to notify mailcenter staff of any special handling instructions or delivery conditions.

If you no longer need a department in the system, you can delete it.

If you no longer need a division, you can delete it.

If you no longer need a location, you can delete it.

If you no longer need a role, you can delete it.

You can update the recipients in a department or change the key contact.

You can change the name of a division if needed.

You can change the name of a location if needed.

If you need to change a role, you can edit it.

Admins can choose to allow the package list to be filtered by building.

You can import a CSV file of your users.

Devices that have been added to PitneyTrack Inbound can be removed if they are no longer in use.

You can print labels for some or all packages. You can choose the label size and customize the information that is printed on the label.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

You can create custom package statuses as needed to support your workflows. Up to 20 custom package statuses may be created per inbound site, as well as 20 at the enterprise level. You can choose whether to show each custom status on the Receive, Deliver, Pouch, and Edit screens.

You can delete a custom package status if you no longer need it, as long as there are no packages in the system that have that status.

You can edit a custom package status if you need to change its settings.

You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.

You can choose whether or not to set the status of pouches to Delivered when the final package in the pouch is delivered.

You can collect signatures or pictures as proof that packages have been delivered.

You can choose how to handle packages that are scanned during delivery that have not yet been received.

You can reset a J794 Cordless Barcode Scanner by disconnecting and reconnecting it.

It may become necessary to reset a T7WE to its initial state.

While Pitney Bowes-provided mobile devices are centrally managed and configured to automatically update apps as they are deployed, occasionally it may be necessary to start the update process manually.

This article explains the user password requirements for PitneyTrack Inbound.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro and PitneyTrack Inbound to connect to the internet.

You can add new contacts to the address book as needed.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

You can import contacts into the address book by uploading a CSV file.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can export contacts from the address book in CSV format.

You can print a manifest for a pouch if needed.

You can reprint the label for a package if needed.

Learn how to resolve being unable to print when using PitneyTrack Inbound with Google Chrome.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

You can add a contact when receiving or delivering a package.

Delivering packages that are in a pouch is slightly different from delivering individual packages.

You can use a PitneyTrack mobile app Tracking Assistant to deliver packages from the manifest.

You can use a PitneyTrack mobile app Tracking Assistant to deliver packages.

When you receive packages, you can put them into a pouch for delivery.

You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack Inbound.

You can update the status of any packages in the system that have not yet been marked as delivered to "Bulk Delivered".

The PitneyTrack mobile app provides support for offline receiving and delivery.

You can delete a package record from the system if it is no longer needed.

The Edit screen allows you to add or correct missing information in a package record.

You can export a report of your packages in CSV or PDF format.

If a recipient has not yet picked up a package, you can manually send an email to remind them.

The Packages screen displays the history of all packages in your system.

You can deliver a package to the recipient using the desktop software (rather than a Tracking Assistant).

When you receive a package, you can use the Receive feature to "Receive", or log, the package into the system.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro and PitneyTrack Inbound to connect to the internet.

You can print a manifest for a pouch if needed.

You can reprint the label for a package if needed.

Learn how to resolve being unable to print when using PitneyTrack Inbound with Google Chrome.

Learn how to resolve AirWatch remote management or software update issues with PitneyTrack Inbound Tracking Assistant running Android version Jelly Bean (4.1), KitKat (4.4), or Marshmallow (6.0).

Learn how to resolve AirWatch remote management or software update issues with PitneyTrack Inbound Tracking Assistant running Android version 7.x (Nougat).

If PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.

There are several reasons why a Tracking Assistant is not syncing with PitneyTrack Inbound.

Learn how to resolve being unable to print when using PitneyTrack Inbound with Google Chrome.

If you get a white screen when trying to take a picture in the PitneyTrack mobile app, the camera permission needs to be enabled.

Follow these instructions to properly and safely clean a Tracking Assistant used with Pitney Bowes software.

You can reset a J794 Cordless Barcode Scanner by disconnecting and reconnecting it.

It may become necessary to reset a T7WE to its initial state.

If you are prompted to update the SigWeb certificate for the signature pad, select Yes.