SendPro C Auto Support
9H10Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Learn how to set up a Canada Post account in SendPro Online.
To ship parcels with Purolator in in SendPro Online, you must first set up your Purolator account.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Learn how to set up a wireless (WiFi) network connection on the SendPro C, SendPro+, SendPro® C Auto
Learn how to set up a proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Learn how to delete a Wi-Fi network on SendPro C, SendPro+, SendPro Auto.
Features & Settings
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to manage Trackable Labels email notifications on the SendPro C, SendPro+, SendPro C Auto
Learn how to change the sender address for Trackable Labels on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C, SendPro+, SendPro C Auto models with PCN 8H00 or 9H00
Learn how to upload system logs on the SendPro C, SendPro+.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
Learn how to adjust the display on the SendPro C, SendPro+, SendPro Auto.
Learn how to adjust the time zone and location code on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create a new Trackable Labels sender sender address on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto models with PCN 9H10
Learn how to create or disable the security PIN on the SendPro C, SendPro+, SendPro C Auto
Applies to SendPro C, SendPro+, SendPro C Auto.
Learn how to zero the scaleSendPro C, SendPro+, SendPro C Auto.
Set the Differential Weighing weight threshold to a lower weight if the message Weight removed less than threshold appears.
The location code is used to calibrate your scale to your geographic location, based on your latitude coordinates.
Learn how to enter weight manually when printing on envelopes SendPro C, SendPro+, SendPro C Auto.
You can use Differential Weighing to process mixed weight mail more efficiently. Your device calculates the correct weight and price as you remove and print each mailpiece from the scale.
Edit the Differential Weighing threshold to set the minimum weight each mailpiece must weigh before the device will print your mail.
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C Auto models with PCN 9H00
Applies to SendPro C Auto models with PCN 9H10.
Learn how to find the Product Code Number (PCN) and serial number on the SendPro C Auto.
Learn about the connections on the back of the SendPro C, SendPro+, SendPro C Auto.
Review the specifications of your SendPro C Auto including the throughput, ink cartridge yield and other component details.
Learn how to access the SendPro Care app on the SendPro Auto.
Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details.
Learn how to turn on address autofill on SendPro C, SendPro+, , SendPro C Auto.
Learn how to set the default address for Canada Post return labels on the SendPro C, SendPro+.
Learn how to add addresses to the Trackable Labels address book for SendPro C, SendPro+, SendPro C Auto.
Printing
Applies to SendPro C Auto models with PCN 9H10
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto with PCN 9H10
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto models with PCN 9H10
How to print postage on envelopes using the Envelope Printing home screen on the SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to re-date mail on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Mailing & Shipping
Applies to SendPro C Auto models with PCN 9H10
Learn how to send a Lettermail envelope on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Applies to all SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Learn how to set up default printing options for Trackable Labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to compare rates for classes and services for Envelope Printing on SendPro C, SendPro+, SendPro C Auto.
Learn how to create a shipping label from the address book on the SendPro C, SendPro+, SendPro C Auto.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Learn how to set up a wireless (WiFi) network connection on the SendPro C, SendPro+, SendPro® C Auto
Learn how to set up a proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Learn how to delete a Wi-Fi network on SendPro C, SendPro+, SendPro Auto.
Printing
Applies to SendPro C Auto models with PCN 9H10
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto with PCN 9H10
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto models with PCN 9H10
How to print postage on envelopes using the Envelope Printing home screen on the SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to re-date mail on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Errors & Troubleshooting
A flashing power light is often caused by holding the power button down for longer than five seconds.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Remove the stuck tape from the device if Tape Transport error appears.
Add more tape strips if the message Out of Tape Strips appears.
Restart your Device if it is frozen on the clock screen.
Restarting your device then checking for a software update often resolves this error.
Reboot the device if the "Shared services has stopped working" message appears.
Rebooting your device often resolves error 3F1F.
Check your connections and reboot the device to resolve this issue. The errors BA00 or BA05 appear because the base is disconnected from the tablet.
Perform a balance inquiry, restart your device and check for software updates to resolve error VR01 or VR04.
Resolving error 1870 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Reboot your device if error 51 appears.
Some transactions failed to sync on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by restarting your device and synchronizing transactions.
If errors RA00, RA01, RA02, RA000, RA09, DL00, DL01 and the message Loading Current Rate and Device Information appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular device.
Not ready to print" appears because you need to clear a jam, check the ink or printhead, select an account, or upload transactions.
If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data, and perform a postage refill.
"Ink waste pad is almost full..." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Replace the waste pad if the message "Ink waste pad is almost full" appears.
Reseating the printhead and ink cartridge can often resolve a Fatal Printer error.
Maintenance
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C, SendPro+ models with PCN 8H10
Remove the stuck tape from the device if Tape Transport error appears.
Applies to SendPro C Auto with PCN 9H10
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C Auto models with PCN 9H00
Refilling Postage
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Resolve the issue with your account to clear error code 11 or 0011 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, DM475, DM Infinity, SendPro C Lite, SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Refill your postage funds for printing postage as soon as you receive a message that your available funds are low.
Learn how to upload Envelope Printing transactions on the SendPro C, SendPro+.
Learn how to set the Envelope Printing low funds warning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Use the Print Refill Receipt app to view receipts of previous postage refills.
Learn how to get a Canada Post refund for damaged or incorrectly printed mail in Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to change the default refill amount for Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check the postage available for printing envelopes on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check your PitneyWorks® balance in SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Refill your meter for a smaller amount or check your postage balance to resolve "Balance Too Low" or "Insufficient Funds".
Rate Change
Perform updates to ensure that the device uses the latest postal rates and software when you send mail.
Reporting, History & Accounting
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Product Orders & Returns
Contact Pitney Bowes to remove funds from your Print on Envelopes account.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview