Popular Topics
Guides
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Downloads
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Use Your Product
Use Your Product
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Sealing the envelope only, bypass all printing
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Adjusting time zone and location code
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Using cost accounts to charge back Trackable Labels postage costs
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Specifications
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Changing the sender address for Trackable Labels
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Creating a new Trackable Labels sender address
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Creating and printing Shipping Labels
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Comparing rates for classes and services for Envelope Printing
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Creating a shipping label from the address book
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Checking the postage available for printing envelopes
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Sending a Lettermail envelope
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Using the weighing platform when printing postage on envelopes
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Setting up Energy Saver
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Printing only the date and time on your envelope
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Clearing a tape error or jam
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Printing a test print pattern
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Printing a Canada Post return trackable label
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Navigating the Home screen
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Adding a single Trackable Label cost account
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Printing additional postage
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Creating or disabling the security PIN
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Feeding envelopes
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Adjusting the display
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Managing Trackable Labels email notifications
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Checking your PitneyWorks® balance
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Getting a refund on misprinted or printed and unused postage
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Creating presets for printing postage
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Printing postage on tapes
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Printing postage on envelopes
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Sealing Envelopes
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Printing a graphic on your envelope with no postage
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Zeroing the scale
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Uploading system logs
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Cleaning the printhead
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Printing a test print pattern
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Deleting a Wi-Fi network
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Connections on the back
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Accessing the SendPro Care app
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Viewing a receipt when refilling postage
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Printing a future date
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Getting a Canada Post refund for damaged or incorrectly printed mail
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Finding the Product Code Number (PCN) and serial number
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Entering weight manually when printing on envelopes
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Using Canada Post special services
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Uploading Envelope Printing transactions
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Updating postal rates or software for Envelope Printing
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Turning on address autofill
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Setting up default printing options
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Setting the Envelope Printing low funds warning
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Setting the default address for Canada Post return labels
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Sections of a meter stamp
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Removing funds
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Re-dating mail
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Removing funds
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Safety and Compliance Information
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Scale location codes
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Refilling postage for your Print on Envelopes balance
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Connect Your Product
Connect Your Product
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Checking the MAC address for wired and wireless networks
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Connecting to a hidden Wi-Fi network
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Checking your network connection
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Setting up a wireless (WiFi) network connection
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Setting up a proxy server
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Networking and connectivity details
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Connection issues when using a SendPro Cellular device
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Learn how to set up a wired network connection
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Wireless connection issues
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Wired network connection issues
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Error Codes
Error Codes
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System Messages
System Messages
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Troubleshooting
Troubleshooting
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Poor print quality or not printing
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Frozen on the clock screen
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"PB Commerce Cloud Not Found" message with a wireless connection
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Troubleshooting the "PB Commerce Cloud Not Found" message with a wired connection
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The device freezes on "Installing Update 3 of 5"
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"Shared Services has stopped working" message
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"Sync your data" message
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Flashing blue, red, or white power light
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"Clear Paper Jam" message
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"PB Commerce Cloud Not Found" message
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