PitneyShip™ Pro Support

DeviceHub is a program that connects printers and scales to PitneyShip Pro or PitneyShip Enterprise.

DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro or PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

A dimensioner is a device that allows you to get the dimensions of a package in a single click so that you don't have to manually enter them.

In order to ship with Apple Express, you first need to set up your Apple Express account in PitneyShip Pro.

You can create a Rate Shop Group to restrict the carrier services that are available at a particular location, division, or enterprise.

In order to ship with Canpar, you first need to set up your Canpar account in PitneyShip Pro.

In order to ship with Loomis, you first need to set up your Loomis account in PitneyShip Pro.

You can map the cost account name and code to reference fields so that when a cost account is selected, the reference fields are automatically filled in with the cost account information.

You can set a default recipient address for Canada Post return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc.

You can select the default print size for shipping labels and whether to print a receipt with each label.

In order to ship with Midland, you first need to set up your Midland account in PitneyShip Pro.

In order to ship with ICS, you first need to set up your ICS account in PitneyShip Pro.

In order to ship with Dicom, you first need to set up your Dicom account in PitneyShip Pro.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip Pro.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, shipping services, cost account, recipient address, or sender address.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro.

You can add, update, and delete carrier accounts as needed.

You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.

You can import locations into the system automatically on a fixed schedule from an SFTP server.

You can add, edit, delete, import, and export users of the system as needed.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can save a logo and signature for your Commercial Invoices so that the documents will be customized.

System administrators can choose whether to allow users to download DeviceHub.

PitneyShip Pro or PitneyShip Enterprise admins can choose whether to allow users to purchase supplies from the Supplies menu in PitneyShip Pro or PitneyShip Enterprise.

If you are going to use Single Sign-On (SSO), you need to configure your Identity Provider (IdP) according to our guidelines.

You can send customized notifications to inform users when certain events occur.

If you no longer need a division, you can delete it.

If you no longer need a location, you can delete it.

You can change the name of a division if needed.

You can change the name of a location if needed.

Administrators can choose to hide carrier account numbers on the History screen so that users cannot see them. When this setting is enabled, only the last 3 digits of the carrier account numbers will be displayed.

You can import locations into using a CSV template that you can download.

All of your UPS account numbers must be registered under a single UPS profile (username) before verifying your UPS account(s) in PitneyShip Pro or PitneyShip Enterprise.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

If you use the employee ID field, you can choose to make it required when adding users to the system.

You can rename your DeviceHub on the My Devices page.

You can select whether to use metric or imperial as your unit of measurement.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

You can set the sender (from) address used when creating shipping labels.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

System administrators can choose to automatically expire that have not been used for a specific period. Any that has been offline or inactive for longer than the selected time period will be removed from the system.

In order to ship with DHL Express, you first need to set up your DHL Express account in PitneyShip Pro or PitneyShip Enterprise.

You can have the system send emails with tracking numbers and delivery confirmations.

Administrators can share a DeviceHub with particular locations, divisions, or the entire enterprise/organization. When a DeviceHub is shared, individual users will not need to activate it.

To ship parcels with Purolator, you must first set up your Purolator account in PitneyShip Pro or PitneyShip Enterprise.

You can choose to have the system default to using the last used cost account when creating shipping labels.

You can change the system language between English and French.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can choose to have the system default to requiring only the postal code to create Canada Post shipping labels. This is used when the package already has an address label.

To ship parcels with Canada Post, Canada Post require that you set up your PitneyShip Pro or PitneyShip Enterprise Shipping profile.

Enterprise administrators can prevent users from managing shared contacts. If this setting is enabled, users will only be able to create, edit, and delete their own private contacts.

Administrators can create banner notifications that appear across the top of the screen to inform users of important information.

If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.

You can add up to 10 custom fields to several different screens in the system.

When you enter new recipient addresses, you can have them automatically added to your address book.

If you do not know your password, you can reset it.

You can export your divisions and locations from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics and the Locker Management Module in CSV format.

You can choose to print a summary receipt after each label and customize the default options for them.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Specifications for importing Location files in PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

Specifications for importing Single Sign-On (SSO) User Mapping files into PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

You need to sign in in order to use the system.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro or PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

Find the answers to frequently asked questions about DeviceHub.

You can add, edit, and delete contacts in your address book as needed.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack and the Locker Management Module.

You can create recipient lists for bulk mailings.

Once your orders are imported, you can print the shipping labels for them.

Once a ship request has been created, you can print it when you are ready to send the package.

You can create and print multiple shipping labels at once (in a batch).

Learn about printing and using DeviceHub in PitneyShip Pro or PitneyShip Enterprise

You can reprint a shipping label up to 24 hours from the initial printing.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

If a ship request is no longer needed, you can delete it.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

Once your orders are imported, you can print the shipping labels for them.

Once a ship request has been created, you can print it when you are ready to send the package.

Once your orders are imported, you can edit the order data if needed.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

Ship requests allow you to create a label that you or someone else can print at a later time.

You can create and print a shipping label for a domestic package.

When shipping with FedEx or UPS, you can create multi-piece shipment to ship multiple packages to the same recipient using the same service.

When creating DHL Express or FedEx international shipping labels, you can use paperless or electronic trade services to transmit documents such as Certificate of Origin and Commercial Invoice.

You can create and print multiple shipping labels at once (in a batch).

You can create and print a shipping label for an international package.

You can void a shipping label so that its cost will not be applied to your invoice.

You can choose to print a summary receipt after each label and customize the default options for them.

You can view tracking information for packages sent through PitneyShip Pro in your history.

You can schedule a package pickups and find package drop-off locations for various carriers.

You can reprint a shipping label up to 24 hours from the initial printing.

An insurance claim can be filed if a Canada Post insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro or PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

Once your orders are imported, you can print the shipping labels for them.

Once a ship request has been created, you can print it when you are ready to send the package.

You can create and print multiple shipping labels at once (in a batch).

Learn about printing and using DeviceHub in PitneyShip Pro or PitneyShip Enterprise

You can reprint a shipping label up to 24 hours from the initial printing.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

If the message "[120100] Your UPS login profile may require a change" appears, the UPS account being used may not be correctly linked to your UPS profile.

If the message "[250002] Please verify your UPS login profile again" occurs, verify you UPS account again.

If the message "[250003] Verify your UPS account to continue printing UPS labels" occurs, verify you UPS account again.

If the message "[250009] Your UPS Profile password is changed. Verify your UPS account to continue printing UPS labels." occurs, the UPS account needs to be reverified.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

If the DH (DeviceHub) system tray icon shows a red exclamation point icon with the message "Connection failed", and when you click on the icon, it says "Connection Error: Click Reconnect from menu below", your network settings may need to be adjusted.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

If the message "DeviceHub is offline. Restart DeviceHub." appears, Make sure that all of the DeviceHub Networking Requirements and check if the Root CA certificate is installed.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.

The message "Looks like your DeviceHub couldn’t be activated. Please try again later." means that your DeviceHub version is out of date.

Learn how to resolve a "devicehub.Print: ParseErrorResponse: The DeviceHub [...] is OFFLINE! The label was generated but unable to print. Try printing again or request refund from" error.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx or UPS account you are using is inactive.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

If you see the message "There was an error reprinting your label due to Device Hub connectivity issues.", follow these troubleshooting steps.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If you see the message "Unable to create Label. Unplug and reconnect your printer.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

If the message "UPS is not responding. Please try again later" appears, the UPS system is down or not responsive.

There are several reasons that the message "Label generated but couldn’t be printed" may appear.

If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.

The message “[Errno 10013] error while attempting to bind on address ('127.0.0.1', 443): an attempt was made to access a socket in a way forbidden by its access permissions" happens because port 443 is not free.

If the message "[10400] Please verify your UPS login profile again" occurs, the UPS account needs to be reverified.

The message "3009: Address validation failed" occurs when the recipient address does not meet DHL's address requirements.

This message means that there is a formatting issue with the sender address.

If the message "Alert Cannot Delete Carrier it has referenced in another module" appears, the carrier account is assigned to another user and needs to be deleted.

The message "Invalid or missing payment Carrier Account. [120412] UPS account number that was provided as Freight Collect billing method cannot be the same as Shipper Number" appears when using Third Party or Recipient billing if the Bill To account number you entered is already one of your carrier accounts.

Learn how to resolve the "Incomplete commodity description" message.

If the message "Pickup time is invalid. Select a different time slot." appears when scheduling a UPS On Call Pickup, a different pick up time needs to be selected.

If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.

If you receive the response "Some required ports are unavailable" or "Some checks could not be completed" when running the DeviceHub Compatibility Checker, it means that ports are unavailable or URLs are not whitelisted.

If you received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon", the security certificate used for your Single Sign-On (SSO) connection is set to expire. Action is needed to update it.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If the authentication email is not received, the email may be in your Spam or Junk folder, or your network may be blocking these email communications.

If your printer is not listed, follow these steps.

If the recipient is not receiving tracking or delivery email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.

If the scale shows the wrong weight, the scale needs to be zeroed.

If there are delivery issues with your shipments, contact your carrier.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

Follow these steps to resolve DeviceHub errors and issues.

There are several things that may cause issues when signing in.

If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

Learn how to resolve a partially printed label on the JZ20 printer.

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.

The message "This UPS account is not verified. Contact your admin." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

The message "Verify your UPS account to continue printing UPS labels." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

It's best to uninstall DeviceHub before installing the new version.

You can view DeviceHub logs from the past 24 hours if needed for troubleshooting.

UPS's security standards require that you verify your UPS accounts in order to ship with UPS. If any UPS account is not used for 59 days or more, you will need to reverify it.

If your printer is offline or disconnected, follow these steps to reconnect it.

DeviceHub may sometimes stop or go offline and need to be restarted.

Postage payment methods vary by carrier.