ParcelPoint^™ Smart Lockers (2021+) Support

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint™ Smart Lockers.

You can customize four timers on the ParcelPoint™ Smart Lockers kiosk. This prevents the kiosk from being stuck on a page after an incomplete session, such as leaving a door open or not logging out

You can reserve a locker ahead of time so that an assigned locker is available for storing belongings.

If a user account is no longer needed, you can delete it.

You can view all of the users in the system or search for individual users or groups of users.

You can import locations using a CSV template that you can download.

You can export your divisions and locations in CSV format.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can edit users if you need to change their name, role, or permissions.

You can add users to the system as needed.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.

You can set up lockers to allow clients to store personal belongings for either a fixed duration that you set, a flexible duration that clients can set within the maximum limit you define, or no end time. Additionally, you can reserve certain lockers of each size exclusively for delivery, ensuring that all available lockers are not occupied for personal storage.

Instead of a typing in a user name and password, users can scan a barcode to log into a locker bank. You must enable Contactless Lockers in the settings for each locker bank you want to be contactless.

If you do not know your password, you can reset it.

Each rear loading locker shelf must have a barcode. Use Configure Lockers to generate the barcodes.

You can set up how clients interact with the lockers when dropping off packages.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint™ Smart Lockers, increase the print size to 130%.

If you no longer need a location, you can delete it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If you no longer need a division, you can delete it.

If you need to change a role, you can edit it.

You can change the name of a location if needed.

If you no longer need a department in the system, you can delete it.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can change the name of a division if needed.

You can update the recipients in a department or change the key contact.

You can configure how clients interact with the lockers.

You need to sign in in order to use the system.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

If a package does not fit in the locker you can choose another locker.

Use the dashboard feature in analytics to look at current or recent locker utilization.

You can select from a number of standard reports and customize them to meet your needs.

You can remove a locker from service so that it is no longer available for reservation.

In order to perform any locker management operations, you need to determine which lockers are available to you.

If a recipient is unable to open a locker door, you can open it using the Locker Management module.

You can make lockers available for reservation and drop-off by placing the lockers in service if they are currently in the out of service state.

You can view the package and locker details for all of the locker banks available to you. These include the recipient name, the locker bank location, the tracking ID and the status (picked up, returned to mailroom, in the locker) and more.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint™ Smart Lockers.

If you have a user barcode for the locker bank, you can use it to log in and add a recipient's package to that locker directly at the kiosk.

If the recipient needs a wheelchair-accessible locker (15" to 48" from the floor), select Requires Accessible Locker in the Locker Details section of the reservation screen

You can view the lockers according to their status by tapping on the appropriate color-coded option at the top of the manage locker screen.

You can free up lockers for additional reservations and drop-offs by ending existing reservations.

You can view a summary of locker contents by hovering your mouse over the locker's icon in the ParcelPoint™ Smart Lockers Locker Management Module.

You can customize four timers on the ParcelPoint™ Smart Lockers kiosk. This prevents the kiosk from being stuck on a page after an incomplete session, such as leaving a door open or not logging out

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually impaired clients and Braille labeling on key components.

You can pick up a package at ParcelPoint™ Smart Lockers using the audio assistive interface once you receive an email that it is ready for pickup.

You can receive a package in PitneyTrack without reserving a locker, then choose an available locker and add a recipient's package to that locker directly at the kiosk.

If your site lets you set your reservation duration, you can log in to extend your reservation and add more time.

As administrator you can pick up both personal and departmental packages.

You can remove expired packages to provide additional locker space for new package drop-offs.

You can receive a package in PitneyTrack without reserving a locker, then scan the tracking label at the kiosk with the optional handheld scanner.

As the mailroom administrator, you can reserve a locker ahead of time so that an assigned locker is available for a specific package as soon as you sign in at the kiosk

You can choose an available locker and add a recipient's package to that locker directly at the kiosk.

You can still drop off a package if the barcode is damaged or otherwise unavailable.

You can pick up a package once you receive an email that it is ready for pickup.

You can pick up multiple packages from all the lockers assigned to you by opening all of the lockers at the same time.

You can pick up multiple packages from all the lockers assigned to you by opening one locker at a time.

As mailroom administrator or locker operator, you can reserve a locker for a package return.

As mailroom administrator or locker operator, you can reserve a locker ahead of time using so that an assigned locker is available for a specific package as soon as you or a designated client sign in at the kiosk.

As mail room administrator or locker operator, you can make lockers available for reservation and drop-off by placing the lockers in service if they are currently in the out of service state.

To perform mailroom administrator functions at the system kiosk, log in as an administrator or locker operator.

Follow the instructions in the app to pick up a package.

To enable users to use the ParcelPoint Mobile App, share your Authorization Code, support contact information, and a download link with your organization's members.

Retrieve your belongings at the end of the day and end your locker reservation.

You can open the locker door while your reservation is active to retrieve belongings or add more to the locker.

You can reserve a locker ahead of time using the web application so that an assigned locker is available for you to store your belongings. You can reserve a locker for a fixed amount of time, or for a duration you set if that option is allowed at your location.

You can choose an available locker and store your belongings for a fixed amount of time, or for a duration you set if that option is allowed at your location.

You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at front-loading ParcelPoint™ Smart Lockers.

You can configure how clients interact with the lockers when they pick up packages.

Under certain conditions, the kiosk screen displays the error messages.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint™ Smart Lockers, increase the print size to 130%.

If you hear continuous beeping or chirping in the kosk, you may need to replace the UPS battery. You can order a replacement from the Supply Line.

If you are having a problem at the kiosk, you can use the system to report it to your mailroom administrator.

If you see the "Unable to open locker" message, choose another locker.