ParcelPoint^™ Smart Lockers (2021+) Support

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint™ Smart Lockers.

You can add users to the system as needed.

If a user account is no longer needed, you can delete it.

You can set up kiosks within a locker bank to allow clients to store personal belongings for either a fixed amount of time that you set, or a flexible duration set by the client up to a maximum that you set. You have the option of reserving some lockers of each size for delivery only to ensure that all available lockers are not used for personal storage.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can import divisions and locations using a CSV template that you can download.

You can view all of the users in the system or search for individual users or groups of users.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.

You can edit users if you need to change their name, role, or permissions.

You can export your divisions and locations in CSV format.

If you do not know your password, you can reset it.

You can set up how clients interact with the kiosks within a locker bank when they drop off packages.

As mailroom administrator or locker operator, you can reserve a locker ahead of time using so that an assigned locker is available for ParcelPoint Smart Lockers for Workplace Day Use as soon as you or a designated client sign in at the kiosk.

Instead of a typing in a user name and password, users can scan a barcode to log into a locker bank. You must enable Contactless Lockers in the settings for each locker bank you want to be contactless.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint™ Smart Lockers, increase the print size to 130%.

System administrators can choose whether to allow users to download DeviceHub.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can change the name of a location if needed.

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in.

You can update the recipients in a department or change the key contact.

If you no longer need a division, you can delete it.

If you no longer need a department in the system, you can delete it.

If you no longer need a location, you can delete it.

You can change the name of a division if needed.

If you need to change a role, you can edit it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can set up how clients interact with kiosks within a locker bank when picking up or dropping off packages.

If your site lets you set your reservation duration, you can log in to extend your reservation and add more time.

You can open the locker door while your reservation is active to retrieve belongings or add more to the locker.

You need to sign in in order to use the system.

You can reserve a locker ahead of time using the web application so that an assigned locker is available for you to store your belongings. You can reserve a locker for a fixed amount of time, or for a duration you set if that option is allowed at your location.

You can choose an available locker and store your belongings for a fixed amount of time, or for a duration you set if that option is allowed at your location.

Retrieve your belongings at the end of the day and end your locker reservation.

You can edit contact information as needed.

If you no longer need a contact in the address book, you can delete it.

If a package does not fit in the locker you can choose another locker.

You perform administrative functions by logging in as mail room administrator.

As mail room administrator or locker operator, you can free up lockers for additional reservations and drop-offs by removing expired lockers and their contents

As mail room administrator or locker operator, you can make lockers available for reservation and drop-off by placing the lockers in service if they are currently in the out of service state.

Use the dashboard feature in analytics to look at current or recent locker utilization.

You can select from a number of standard reports and customize them to meet your needs.

You can remove a locker from service so that it is no longer available for reservation.

You can pick up multiple packages from all the lockers assigned to you by opening one locker at a time.

In order to perform any locker management operations, you need to determine which lockers are available to you.

If a recipient is unable to open a locker door, you can open it using the Locker Management module.

You can make lockers available for reservation and drop-off by placing the lockers in service if they are currently in the out of service state.

You can view the package and locker details for all of the locker banks available to you. These include the recipient name, the locker bank location, the tracking ID and the status (picked up, returned to mailroom, in the locker) and more.

You can remove expired packages to provide additional locker space for new package drop-offs.

As mailroom administrator or locker operator, you can reserve a locker ahead of time using so that an assigned locker is available for a specific package as soon as you or a designated client sign in at the kiosk.

You can choose an available locker and add a recipient's package to that locker directly at the kiosk.

You can still drop off a package if the barcode is damaged or otherwise unavailable.

You can view the lockers according to their status by tapping on the appropriate color-coded option at the top of the manage locker screen.

You can free up lockers for additional reservations and drop-offs by ending existing reservations.

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually-impaired clients. The interface works with any set of earphones with a 3.5 inch plug.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint™ Smart Lockers.

You can receive a package in PitneyTrack without reserving a locker, then choose an available locker and add a recipient's package to that locker directly at the kiosk.

If you have a user barcode for the locker bank, you can use it to log in and add a recipient's package to that locker directly at the kiosk.

If the recipient needs a wheelchair-accessible locker (15" to 48" from the floor), select Requires Accessible Locker in the Locker Details section of the reservation screen

You can set up how clients interact with kiosks within a locker bank when picking up or dropping off packages.

As mailroom administrator or locker operator, you can reserve a locker for a package return. One Time PIN must be enabled in the kiosk settings.

You can pick up a package once you receive an email that it is ready for pickup.

You can pick up multiple packages from all the lockers assigned to you by opening all of the lockers at the same time.

As administrator you can pick up both personal and departmental packages.

Under certain conditions, the kiosk screen displays the error messages.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint™ Smart Lockers, increase the print size to 130%.

If you see the "Unable to open locker" message, choose another locker.