SendSuite Xpress Support

Destination Not Served

Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent

Resolve "Printer Driver ... not Installed" when adding new network printer in SendSuite Xpress or Ascent

Failed to connect to the meter. Please check connections and settings.

Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent

Resolve OLE exception error "name". OLE object may be corrupt. (Error 1440) in SendSuite Xpress

Resolve "Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Error 1310: Error writing to file C:\Windows\SysWow64\..." when installing update for SendSuite Xpress or Ascent

Resolve "Carsetup.dbf does not exist" when attempting to open new day for USPS carriers in SendSuite Xpress and Ascent

Resolve "CRYSTALREPORT.SETDATASOURCE:OLE IDispatch exception code 0 from Crystal Reports ActiveX Designer: Logon failed... " when opening SendSuite Xpress

"UPSLink Error: (518) SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST" when commissioning UPS in SendSuite Xpress or Ascent

Resolve "Error 401: invalid username or password" when performing End of Day for POS or POM carriers in SendSuite Xpress or Ascent

A manifest will not print, as it is only required for FedEx Online Ground shipments

Operator/Operand Type Mismatch

"The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." message in SendPro Enterprise, SendSuite Live, or SendSuite Xpress

A system error occurred, try again later. If the error persists, please contact the service provider

Your StreetSmart data has expired, please install new data

Resolve ",hexadecimal value 0x1D, is an invalid character when processing a package in SendSuite Xpress

Resolve "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when processing PON package in SendSuite Xpress

Resolve "Error Number 31 Invalid subscript reference" referencing POSZDF.DBF when shipping in SendSuite Xpress or Ascent

Error 1924 "S_PDF is not an object" when shipping with carrier PON API in SendSuite Xpress

Resolve "Table has no index order set" in SendSuite Xpress or Ascent

Resolve "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress

Resolve “FedEx Server Message (): com.fedex.rate.RatingException: Rate Expired…” when processing a FedEx package through SendSuite Xpress or Ascent

Resolve errors 504 and 508 "Unable to retrieve product information" when checking for updates in IntelliLink Desktop

Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress

Resolve "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent

Resolve "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent

Resolve "Validation error: Invalid ship date (Error Code = 10022,..." when shipping though carrier PON with SendSuite Xpress

Resolve "SC_UPSCAP is not an object" when accessing UPS Online Setup in SendSuite Xpress or Ascent

Resolve "CRYSTALREPORT.OPENREPORT:OLE ERROR CODE 0X8007007E: THE SPECIFIED MODULE COULD NOT BE FOUND." when running Crystal Report in SendSuite Xpress

Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent

"Error Connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping FedEx on SendSuite Xpress or Ascent client/peer station

Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent

Resolve "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred" with carrier PON in SendSuite Xpress

Ascent/Xpress is unable to communicate with the Meter