SendSuite® Xpress/Ascent™ Support
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IntelliLink Desktop is a Windows program that keeps SendSuite Xpress and Ascent current with the latest software and data file updates. It checks for updates daily.
Installation, Setting Up & Drivers
IntelliLink Desktop is a Windows program that keeps SendSuite Xpress and Ascent current with the latest software and data file updates. It checks for updates daily.
IntelliLink Desktop is a Windows application that keeps SendSuite Xpress and Ascent current with the latest software and data file updates. When updates are available for installation, the IntelliLink Desktop icon in the system tray (small icons near the clock) notifies you that updates are available.
Learn where to find the printer drivers for the 1E20 and 1E21 Laser Printer used with SendSuite Live, SendSuite Xpress, and Ascent.
Network & Connectivity
The message "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." in SendPro Enterprise, SendSuite Live, or SendSuite Xpress, it means the system is unable to connect to https://gateway.usps.com/.
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Features & Settings
Learn how to resolve the error "SC_UPSCAP is not an object" when trying to access UPS Online Setup in SendSuite Xpress or Ascent.
Learn how to resolve the error "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent.
Learn how to resolve the error messages "Error connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping via FedEx on a client/peer station using SendSuite Xpress or Ascent
Learn how to get the latest software update version for SendSuite Xpress or Ascent.
You can change how IntelliLink Desktop manages the downloading of updates.
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Live, SendSuite Tracking, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to assign a new USPS Business System Administrator for SendSuite Live and SendSuite Xpress.
Learn how to check the software version of SendSuite Xpress and Ascent.
Learn how to enable or disable the present sensor on the 1E26 label printer used with SendSuite Live, SendSuite Xpress, Ascent, SendSuite Arrival, and SendSuite Tracking.
Learn how to perform a quick or standard calibration on a J696 label printer used with SendSuite Live, SendSuite Xpress, Ascent SendSuite Arrival, and SendSuite Tracking.
Learn how to add, edit and remove printers from SendSuite Xpress and Ascent.
Learn how to close the daily manifest for SendSuite Xpress or Ascent.
Learn how to bypass the Outlook Security Message when sending email through SendSuite Xpress, Ascent, and SendSuite Arrival.
Learn how to enable advanced features on the J696 label printer used with SendSuite Live, SendSuite Xpress, Ascent, and SendSuite Shipping.
Learn how to resolve an issue where FedEx manifests and reports print even though the user did not run End of Day and was not prompted to print when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent.
Learn how to resolve customs forms being required when shipping packages to APO/FPO/DPO even though the government agency is exempt after updating to SendSuite Xpress 2.75 or Ascent 9.75.
Learn how to resolve a blank manifest when printing End Of Day manifest for UPS in SendSuite Xpress.
Learn how to update software and rates for SendSuite Xpress and Ascent.
If your USPS PDX account gets deactivated due to non-use, you can reactivate it.
Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.
Frequently Asked Questions (FAQ) for IntelliLink Desktop
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Mailing & Shipping
Learn how to resolve the error "OLE exception error "name". OLE object may be corrupt. (Error 1440)" in SendSuite Xpress.
Learn how to resolve "Error Number 31 Error Message: Invalid subscript reference" referencing Current Active Table POSZDF.DBF when shipping a package with POS carrier in SendSuite Xpress or Ascent.
Learn how to resolve the error "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred.." with carrier PON in SendSuite Xpress.
Learn how to resolve the error "Validation error: Invalid ship date (Error Code = 10022, Reference = ", Element = Shipment/ShipDate).." when shipping though carrier PON in SendSuite Xpress.
Learn how to resolve the error "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent.
Learn how to resolve the error message "Table has no index order set" when trying process a shipment in SendSuite Xpress or Ascent.
Learn how to resolve the error "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress.
Learn how to resolve the error "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when shipping a package using the PON service in SendSuite Xpress.
Learn how to resolve Error 1924 "S_PDF is not an object" when shipping a package with carrier PON API in SendSuite Xpress.
Learn how to resolve customs forms being required when shipping packages to APO/FPO/DPO even though the government agency is exempt after updating to SendSuite Xpress 2.75 or Ascent 9.75.
Learn how to resolve duplicate FedEx Server tracking numbers in SendSuite Live or SendSuite Xpress.
Learn how to obtain a Mailer ID from the USPS to be used with Connect+ Series/SendPro P-Series meters, SendPro C400, SendSuite Live, SendSuite Xpress, Ascent, PBFirst, PlanetPress, ConnectRight Mailer, and AddressRight Pro.
Effective July 9, 2023, the USPS is replacing the existing First-Class Package Service category with USPS Ground Advantage™.
Network & Connectivity
The message "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." in SendPro Enterprise, SendSuite Live, or SendSuite Xpress, it means the system is unable to connect to https://gateway.usps.com/.
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Printing
Learn how to resolve the error "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent.
Learn how to resolve the error "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." when reprinting a PON label in SendSuite Xpress.
Learn how to resolve an issue where FedEx manifests and reports print even though the user did not run End of Day and was not prompted to print when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent.
Learn how to resolve a blank manifest when printing End Of Day manifest for UPS in SendSuite Xpress.
Learn how to resolve label printing fails on a 1E03, J645, 1E23, 1E26, J693, or J696 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro.
Learn how to print the UPS Main Manifest report with tracking numbers in SendSuite Xpress or Ascent.
Learn how to print an account summary report in SendSuite Xpress or Ascent.
Errors & Troubleshooting
Learn how to resolve the error "Error 2343.Specified path is empty" when running the Streetsmart update for SendSuite Xpress or Ascent.
Learn how to resolve the error "OLE exception error "name". OLE object may be corrupt. (Error 1440)" in SendSuite Xpress.
Learn how to resolve the message "Failed to connect to the meter. Please check connections and settings. Do you want to retry?" when opening SendSuite Xpress or Ascent.
Learn how to resolve the error "A system error occurred, try again later. If the error persists, please contact the service provider." when shipping using the Pitney Bowes Shipping API with USPS in SendSuite Live or SendSuite Xpress.
Learn how to resolve the message "Operator/Operand Type Mismatch" when opening SendSuite Xpress or Ascent.
Learn how to resolve a "A manifest will not print, as it is only required for FedEx Online Ground shipments" message in SendSuite Xpress or Ascent.
Learn how to resolve the error "Printer Driver ... not Installed" when adding a new network printer in SendSuite Xpress or Ascent.
Learn how to resolve the message "Ascent/Xpress is unable to communicate with the Meter" when opening SendSuite Xpress or Ascent.
Learn how to resolve the error "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent.
Learn how to resolve error 504 "Unable to retrieve product information for Xpress" and error 508 "Unable to retrieve product information for IntelliLink Desktop" when checking for updates in IntelliLink Desktop.
Learn how to resolve the message "Destination Not Served" when attempting to ship UPS with service X2 or X3 to certain ZIP codes after updating to SendSuite Xpress 3.70 or Ascent 10.70.
Resolve "Error 401: invalid username or password" when Performing End of Day for POS or POM carriers in Ascent or Sendsuite Xpress
Learn how to resolve the error "UPSLink Error: (518) SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST" when commissioning UPS in SendSuite Xpress or Ascent.
Learn how to resolve the error "CRYSTALREPORT.SETDATASOURCE:OLE IDispatch exception code 0 from Crystal Reports ActiveX Designer: Logon failed..." when opening SendSuite Xpress.
Learn how to resolve error 1440 "OLE exception error: Exception code c0000005. OLE object may be corrupt" when attempting to record a shipment in SendSuite Xpress or Ascent.
Learn how to resolve the message "Your StreetSmart data has expired, please install new data. Data may be ordered from your Pitney Bowes Representative Phone: (800)888-0286." when opening SendSuite Xpress or Ascent.
The message "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." in SendPro Enterprise, SendSuite Live, or SendSuite Xpress, it means the system is unable to connect to https://gateway.usps.com/.
Learn how to resolve the error message " ",hexadecimal value 0x1D, is an invalid character. Line #, position #..." when processing a package in SendSuite Xpress.
"Dispense Postage failed: 1021205 Invalid value for parcelType" message in SendSuiteXpress or Ascent
If the message "Dispense Postage failed: 1021205 Invalid value for parcelType" appears when shipping, contact us.
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Live, SendSuite Tracking, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to resolve "Program error: Attempt to execute SendSuite Xpress/Ascent was not successful. Error # 114 Index Does Not Match The Table. Delete The Index File And Re-create The Index" when installing SendSuite Xpress update.
Learn how to resolve being unable to search account or recipient information in SendSuite Xpress or Ascent.
If no label is printed when shipping with carrier PON, the computer's internet security settings may need to be changed.
Learn how to resolve the Delivery Confirmation Service being automatically selected when using the UPS carrier in SendSuite Xpress or Ascent.
Learn how to resolve label printing fails on a 1E03, J645, 1E23, 1E26, J693, or J696 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Check the Output Path selected for where the files will download if you are unable to process files in the BPOD Splitter Tool from the USPS Business Customer Gateway.
Learn how to resolve common IntelliLink Desktop problems and error codes.
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro.
Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.
Learn how to resolve an issue where there is no pause between shipping label and document label with FXO carrier in SendSuite Xpress.
Maintenance
Learn how to clean the printhead on a J696 or J693 label printer used with SendSuite Live, SendSuite Xpress, Ascent, SendSuite Shipping, LobbyTrac, and LobbyGuard.
Learn how to clean and disinfect printers used with PitneyTrack Inbound, SendSuite Tracking Online, SendSuite Tracking, SendSuite Live, SendSuite Xpress, Arrival, or Ascent.
Rate Change
Learn how to check the software version of SendSuite Xpress and Ascent.
Learn how to update software and rates for SendSuite Xpress and Ascent.
Learn about Spee-Dee rate updates for SendSuite Xpress and Ascent.
Learn about UPS rate updates for SendSuite Xpress and Ascent.
Learn about the most recent rate updates for SendSuite Xpress and Ascent.
Effective July 9, 2023, the USPS is replacing the existing First-Class Package Service category with USPS Ground Advantage™.
Reporting, History & Accounting
Learn how to resolve the error "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent.
Learn how to print the UPS Main Manifest report with tracking numbers in SendSuite Xpress or Ascent.
Learn how to print an account summary report in SendSuite Xpress or Ascent.
Learn how to find more information about shipments listed in the PB Shipping API USPS Postage Adjustment report.
Documents and Software
Rate Updates
Spee-Dee rate updates
Updating software and rates
UPS rate updates
Anysite 9.0 Software Release Notes
SendSuite Xpress Commercial Based Pricing Setup
SendSuite Xpress Commercial Based Pricing Setup Instructions
SendSuite Xpress May 2015 USPS Rate Change Instructions
SendSuite Xpress, Ascent Pre-Printed Labels for USPS POS and POM
SendSuite Xpress, SendSuite Live USPS IOP and Shipping API Postage Refund Instructions
What's New in SendSuite Xpress 2.60 & Ascent 9.60
What's New in SendSuite Xpress 2.70 & Ascent 9.70
What's New in SendSuite Xpress 2.90 & Ascent 9.90
What's New in SendSuite Xpress 3.10 & Ascent 10.10
What's New in SendSuite Xpress 3.20 and Ascent 10.20
What's New in SendSuite Xpress 3.30 & Ascent 10.30
What's New in SendSuite Xpress 3.40 & Ascent 10.40
What's New in SendSuite Xpress 3.50 & Ascent 10.50
What's New in SendSuite Xpress 3.60 & Ascent 10.60
What's New in SendSuite Xpress 3.70 and Ascent 10.70
What's New in SendSuite Xpress 3.80 & Ascent 10.80
What's New in SendSuite Xpress 3.90 & Ascent 10.90
What's New in SendSuite Xpress 4.00 & Ascent 11.00
What's New in SendSuite Xpress 9.50 & Ascent 2.50
What’s New in SendSuite Xpress 2.30 & Ascent 9.30
What’s New in SendSuite Xpress 2.75 & Ascent 9.75
What’s New in SendSuite Xpress 2.77 & Ascent 9.77
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview