SendSuite Xpress Support

Learn how to resolve the error "Error Invalid Zipcode" when shipping a package to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent.

Learn how to resolve the error "Dispense Postage failed: (2309) The shipping date cannot be a past date." when shipping a package with PON carrier in SendSuite Xpress.

Learn how to resolve the error "Dispense Postage failed: (2418) Invalid Destination Zip for the given address..." when shipping a package with PON carrier in SendSuite Xpress.

Learn how to resolve the error messages "Error connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping via FedEx on a client/peer station using SendSuite Xpress or Ascent

Learn how to resolve the error "You must create a PLD file and upload it to the UPS Data Center prior to opening a new day for UPS" when opening a new day for UPS in SendSuite Xpress or Ascent.

Learn how to resolve the error "Error Number: 13, Error Message: Alias 'ZDF' is not found" when opening new day for UPS in SendSuite Xpress.

Learn how to resolve "Internal Consistency Error" when opening a new day for UPS in SendSuite Xpress.

Learn how to resolve the error "Manifest Open" when updating SendSuite Xpress or Ascent.

Learn how to resolve the error "Dispense Postage failed: 1159999" when shipping with carrier PON in SendSuite Xpress.

Learn how to resolve the error "Unknown Member Adapter" when setting up or using the carrier PON in SendSuite Xpress.

Learn how to resolve the error "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent.

Learn how to resolve the message "Refund Claim failed: 1070014" when printing End of Day for carrier PON in SendSuite Xpress.

Learn how to resolve the error message " ",hexadecimal value 0x1D, is an invalid character. Line #, position #..." when processing a package in SendSuite Xpress.

Learn how to resolve the error "Dispense Postage failed: 1150001" when shipping a package with carrier PON in SendSuite Xpress.

Learn how to resolve the error "Failed to connect to the meter" on Connect+ after SendSuite Xpress update.

Learn how to resolve the error message "Manifest Data Needs Moving" when updating SendSuite Xpress or Ascent.

Learn how to resolve the error message "Failed to connect to meter" when opening SendSuite Xpress or Ascent when connected to a Connect+ meter. The Connect+ may also display "Printing remotely controlled".

Learn how to resolve the error message "Cannot run upgrade. There are untransmitted UPS PLD files." during a SendSuite Xpress or Ascent software update.

Learn how to resolve the error 'Application Error: Could not install file C:\Xpress\SSX.EXE; Failed to open file "C:\Xpress\SSX.EXE" exclusively' when installing the SendSuite Xpress update.

Learn how to resolve the error "Your StreetSmart data has expired, please install new data. Data may be ordered from your Pitney Bowes Representative Phone: (800)888-0286." when opening SendSuite Xpress or Ascent.

Learn how to resolve the error "Either Ascent or SendSuite Xpress application is running" when upgrading Ascent or SendSuite Xpress.

Learn how to resolve the error "No International mail special services are supported on this version" when shipping IOP International in SendSuite Live.

Learn how to resolve the error "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent.

Learn how to resolve the error "A system error occurred, try again later. If the error persists, please contact the service provider." when shipping using the Pitney Bowes Shipping API with USPS in SendSuite Live or SendSuite Xpress.

Learn how to resolve the error "Access is denied for the partner to this web request with this carrier code" when shipping IOP international in SendSuite Live.

Resolve Xpress Peer Station will not Open, Error "Installation Pending, Please run this program as Administrator user."

Learn how to resolve the error "OLE exception error "name". OLE object may be corrupt. (Error 1440)" in SendSuite Xpress.

Learn how to resolve the warning "Shipper meter number is now mandatory for POS service" when shipping via the POS carrier in SendSuite Xpress or Ascent.

Learn how to resolve the error "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." when reprinting a PON label in SendSuite Xpress.

Learn how to resolve the error "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent.

Learn how to resolve the error "CRYSTALREPORT.SETDATASOURCE; Variable 'POSLOG' is not found" when running Meter Discrepancy Reports in SendSuite Xpress and Ascent.

Learn how to resolve the error "FedEx server Message (0286): Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent.

Learn how to resolve the error "Validation error: Invalid ship date (Error Code = 10022, Reference = ", Element = Shipment/ShipDate).." when shipping though carrier PON in SendSuite Xpress.

Learn how to resolve the error message "Failed to connect to the meter. Please check connections and settings. Do you want to retry?" when opening SendSuite Xpress or Ascent.

Learn how to resolve the error "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent.

Learn how to resolve the error "Validation error: Missing line items on international (Error Code = 10047, Reference = '', Element = International/LineItems)" in SendSuite Xpress.

Learn how to resolve a Crystal Report OLE error ""CRYSTALREPORT.OPENREPORT:OLE ERROR CODE 0X8007007E: THE SPECIFIED MODULE COULD NOT BE FOUND." when trying to running any Crystal Reports report in SendSuite Xpress

Learn how to resolve "Error Number 31 Error Message: Invalid subscript reference" referencing Current Active Table POSZDF.DBF when shipping a package with POS carrier in SendSuite Xpress or Ascent.

Learn how to resolve an "Invalid Request" error when submitting End of Day manifest for carriers POS and POM via PDX in SendSuite Xpress or Ascent.

Learn how to resolve "Error 1310: Error writing to file C:\Windows\SysWow64\...Verify that you have access to that directory." when installing an update for Ascent and SendSuite Xpress

Learn how to resolve the error "Carsetup.dbf does not exist" when attempting to open a new day for USPS carriers in SendSuite Xpress or Ascent.

Learn how to resolve the error "Operator/Operand Type Mismatch" when opening SendSuite Xpress or Ascent.

Learn how to resolve the error "SC_UPSCAP is not an object" when trying to access UPS Online Setup in SendSuite Xpress or Ascent.

Learn how to resolve the error "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when shipping a package using the PON service in SendSuite Xpress.

Learn how to resolve the error "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress.

Learn how to resolve error 504 "Unable to retrieve product information for Xpress" and error 508 "Unable to retrieve product information for IntelliLink Desktop" when checking for updates in IntelliLink Desktop.

Learn how to resolve Error 1924 "S_PDF is not an object" when shipping a package with carrier PON API in SendSuite Xpress.

Learn how to resolve the message "No Products Found" on the Products tab in IntelliLink Desktop version 5, even after selecting the Scan for Products button.

Learn how to resolve error 1440 "OLE exception error: Exception code c0000005. OLE object may be corrupt" when attempting to record a shipment in SendSuite Xpress or Ascent.

Learn how to resolve error 12 "Attempt to execute Application Upgrade for v9.80/v2.80 was not successful." and "Variable 'aiop' Is Not Found" when installing the 2.80 update for SendSuite Xpress.

Learn how to resolve the error "UPS Online Not Installed" in SendSuite Xpress or Ascent.

Learn how to resolve the error "Ascent Directory Assumed to be UNKNOWN" when installing contract UPS rates in SendSuite Xpress or Ascent.

Learn how to resolve the error "Manifest Generation Failed : 1050073" when printing the End of Day manifest for the PON service in SendSuite Xpress.

Learn how to resolve the error "Transaction is not valid for this origin-destination pair" when shipping a package via UPS to Canada in SendSuite Xpress or Ascent.

Learn how to resolve the error “FedEx Server Message (): com.fedex.rate.RatingException: Rate Expired…” when processing a FedEx package through SendSuite Xpress or Ascent.

Learn how to resolve the error message "Table has no index order set" when trying process a shipment in SendSuite Xpress or Ascent.

Learn how to resolve the error "The InstallShield engine (iKernel.exe) could not be installed IKernel.exe could not be copied to C:\Program Files (x86)\..." when updating SendSuite Xpress or Ascent,

Learn how to resolve the error "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred.." with carrier PON in SendSuite Xpress.

Learn how to resolve error 13 "Alias 'THEMESHEADER' is not found" when opening SendSuite Xpress or Ascent.

Learn how to resolve the error "Printer Driver ... not Installed" when adding a new network printer in SendSuite Xpress or Ascent.

Learn how to resolve the error "Unable to calculate shipping charges" when rating USPS shipment in SendSuite Xpress or Ascent.