
Guides
-
What's New in SendSuite Xpress 3.70 & Ascent 10.70
-
What's New in SendSuite Xpress 3.60 & Ascent 10.60
-
What's New in SendSuite Xpress 3.50 & Ascent 10.50
-
What's New in SendSuite Xpress 3.40 & Ascent 10.40
-
What's New in SendSuite Xpress 3.20 & Ascent 10.20
-
What's New in SendSuite Xpress 3.30 & Ascent 10.30
-
What's New in SendSuite Xpress 3.10 & Ascent 10.10
-
What's New in SendSuite Xpress 2.90 & Ascent 9.90
-
What’s New in SendSuite Xpress 2.77 & Ascent 9.77
-
What’s New in SendSuite Xpress 2.75 & Ascent 9.75
-
What's New in SendSuite Xpress version 2.70
-
What's New in SendSuite Xpress 2.60 & Ascent 9.60
-
What's New in SendSuite Xpress 2.50 & Ascent 9.50
-
Pre-Printed Labels for USPS POS and POM
14 items

Downloads
-
Clear CAN to BPN IntelliLink Update
-
How to determine changes included in a software update
-
How to Upgrade from IOP to Shipping API for Sendsuite Live and SendSuite Xpress
-
Updating software and rates
-
UPS rate updates
-
Spee-Dee rate updates
-
Rate Updates
-
Security Update – New Digital Certificate for UPS Shippers and Compliance Requirements
8 items
Use Your Product
Use Your Product
-
How to close daily manifest for SendSuite Xpress or Ascent
-
How to get Commercial Base pricing for USPS carrier POS for SendSuite Xpress and Ascent
-
How to assign a new USPS Business System Administrator for SendSuite Live and SendSuite Xpress
-
How to configure PDX access in the USPS Business Customer Gateway for SendSuite Live and SendSuite Xpress
-
How to enter proxy settings for FedEx Ship Manager Server in SendSuite Xpress and Ascent
-
How to bypass Outlook security message when sending email through SendSuite Xpress, Ascent, and SendSuite Arrival
-
Enabling advanced features on the J696 label printer
-
Checking the software version
-
Viewing your e-Return Receipt signatures
-
How to rollback Windows 10 upgrade
-
How to add, edit and remove printers from SendSuite Xpress and Ascent
-
How to clean the printhead on a J696 or J693 label printer used with SendSuite Live, SendSuite Xpress, and more
-
Resetting 1E23 and 1E26 label printers
-
How to calibrate a J696 label printer used with SendSuite Live, SendSuite Xpress, and more
-
Cleaning and disinfecting a printer
-
How to enable or disable present sensor on 1E26 label printer used with SendSuite Live, SendSuite Xpress, and more
-
Printing a UPS Main Manifest report with tracking numbers in SendSuite Xpress or Ascent
-
Printing an account summary report in SendSuite Xpress or Ascent
-
Obtaining a USPS Mailer ID
-
How to get latest software update version for SendSuite Xpress or Ascent
-
How to find the driver for the Brother 1E21 Laser Printer for SendSuite Live, SendSuite Xpress, and Ascent
-
How to install and use IntelliLink Desktop for SendSuite Xpress and Ascent
-
Installing the FedEx Ship Manager Server TLS update for SendSuite Xpress
24 items
Connect Your Product
Connect Your Product
0 items
Error Codes
Error Codes
-
Resolve "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent
-
Resolve "Validation error: Invalid ship date (Error Code = 10022,..." when shipping though carrier PON with SendSuite Xpress
-
Resolve "Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent
-
Resolve "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent
-
Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress
-
Resolve ",hexadecimal value 0x1D, is an invalid character when processing a package in SendSuite Xpress
-
Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent
-
Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent
-
Resolve errors 504 and 508 "Unable to retrieve product information" when checking for updates in IntelliLink Desktop
-
Resolve "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when processing PON package in SendSuite Xpress
-
Resolve "SC_UPSCAP is not an object" when accessing UPS Online Setup in SendSuite Xpress or Ascent
-
Resolve "Error 1310: Error writing to file C:\Windows\SysWow64\..." when installing update for SendSuite Xpress or Ascent
-
Resolve "Carsetup.dbf does not exist" when attempting to open new day for USPS carriers in SendSuite Xpress and Ascent
-
Resolve "CRYSTALREPORT.OPENREPORT:OLE ERROR CODE 0X8007007E: THE SPECIFIED MODULE COULD NOT BE FOUND." when running Crystal Report in SendSuite Xpress
-
Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent
-
Resolve "Table has no index order set" in SendSuite Xpress or Ascent
-
Resolve "CRYSTALREPORT.SETDATASOURCE:OLE IDispatch exception code 0 from Crystal Reports ActiveX Designer: Logon failed... " when opening SendSuite Xpress
-
Resolve "Error 401: invalid username or password" when performing End of Day for POS or POM carriers in SendSuite Xpress or Ascent
-
Resolve "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress
-
Resolve OLE exception error "name". OLE object may be corrupt. (Error 1440) in SendSuite Xpress
-
Resolve "Error Number 31 Invalid subscript reference" referencing POSZDF.DBF when shipping in SendSuite Xpress or Ascent
-
Resolve "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred" with carrier PON in SendSuite Xpress
-
Error 1924 "S_PDF is not an object" when shipping with carrier PON API in SendSuite Xpress
-
"UPSLink Error: (518) SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST" when commissioning UPS in SendSuite Xpress or Ascent
-
Resolve “FedEx Server Message (): com.fedex.rate.RatingException: Rate Expired…” when processing a FedEx package through SendSuite Xpress or Ascent
-
A manifest will not print, as it is only required for FedEx Online Ground shipments
-
A system error occurred, try again later. If the error persists, please contact the service provider
-
Failed to connect to the meter. Please check connections and settings.
-
The InstallShield engine (iKernel.exe) could not be installed IKernel.exe could not be copied to C:\Program Files (x86)\...
-
Operator/Operand Type Mismatch
-
Your StreetSmart data has expired, please install new data
-
Resolve "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent
-
"The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." message in SendPro Enterprise, SendSuite Live, or SendSuite Xpress
-
"Error Connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping FedEx on SendSuite Xpress or Ascent client/peer station
-
Destination Not Served
-
Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent
-
Ascent/Xpress is unable to communicate with the Meter
-
Resolve "Printer Driver ... not Installed" when adding new network printer in SendSuite Xpress or Ascent
38 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
-
Resolve customs form required for exempt government agency when shipping to APO/FPO/DPO in SendSuite Xpress or Ascent
-
Resolve JZ20 label printer only printing top 2.5 inches of IOP labels in SendSuite Live or SendSuite Xpress
-
Resolve "Error # 114 Index Does Not Match The Table. Delete The Index File And Re-create The Index" when installing SendSuite Xpress update
-
Resolve duplicate FedEx Server tracking numbers in SendSuite Live or SendSuite Xpress
-
Delivery Confirmation Service automatically selected
-
No pause between shipping label and document label
-
Label printed on 1E26 label printer not scanning
-
Resolve unable to search account or recipient information in SendSuite Xpress or Ascent
-
Resolve blank manifest when printing End Of Day manifest for UPS in SendSuite Xpress
-
Resolve FedEx Ground label barcode incomplete printing in SendSuite Xpress
-
FedEx manifest and reports printing when user did not run End of Day
-
No label printed when shipping with PON
-
Incorrect "USPS Priority Mail" description on POS labels with service 1C
-
Weight of package missing from label
-
Label printing fails on 1E03, J645, 1E23, 1E26, J693, or J696 label printer
15 items