
Guides
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What's New in SendSuite Xpress 4.00 & Ascent 11.00
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What's New in SendSuite Xpress 3.90 & Ascent 10.90
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What's New in SendSuite Xpress 3.80 & Ascent 10.80
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What's New in SendSuite Xpress 3.70 & Ascent 10.70
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What's New in SendSuite Xpress 3.60 & Ascent 10.60
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What's New in SendSuite Xpress 3.50 & Ascent 10.50
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What's New in SendSuite Xpress 3.40 & Ascent 10.40
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What's New in SendSuite Xpress 3.20 & Ascent 10.20
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What's New in SendSuite Xpress 3.30 & Ascent 10.30
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What's New in SendSuite Xpress 3.10 & Ascent 10.10
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What's New in SendSuite Xpress 2.90 & Ascent 9.90
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What’s New in SendSuite Xpress 2.77 & Ascent 9.77
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What’s New in SendSuite Xpress 2.75 & Ascent 9.75
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What's New in SendSuite Xpress version 2.70
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What's New in SendSuite Xpress 2.60 & Ascent 9.60
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What's New in SendSuite Xpress 2.50 & Ascent 9.50
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Pre-Printed Labels for USPS POS and POM
17 items
Use Your Product
Use Your Product
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How to clean the printhead on a J696 or J693 label printer used with SendSuite Live, SendSuite Xpress, and more
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Enabling advanced features on the J696 label printer
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How to assign a new USPS Business System Administrator for SendSuite Live and SendSuite Xpress
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Reactivating your USPS PDX account
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Resetting 1E23 and 1E26 label printers
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How to roll back a Windows 10 upgrade due to incompatibility with Pitney Bowes software
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Viewing your e-Return Receipt signatures
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Checking the software version
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How to bypass Outlook security message when sending email through SendSuite Xpress, Ascent, and SendSuite Arrival
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How to configure PDX access in the USPS Business Customer Gateway for SendSuite Live and SendSuite Xpress
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How to enable or disable present sensor on 1E26 label printer used with SendSuite Live, SendSuite Xpress, and more
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How to enter proxy settings for FedEx Ship Manager Server in SendSuite Xpress and Ascent
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How to calibrate a J696 label printer used with SendSuite Live, SendSuite Xpress, and more
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How to add, edit and remove printers from SendSuite Xpress and Ascent
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How to close daily manifest for SendSuite Xpress or Ascent
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Cleaning and disinfecting a printer
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Printing a UPS Main Manifest report with tracking numbers in SendSuite Xpress or Ascent
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Obtaining a USPS Mailer ID
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Printing an account summary report in SendSuite Xpress or Ascent
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Frequently Asked Questions (FAQ) for IntelliLink Desktop
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Installing software updates with IntelliLink Desktop
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Information about shipments in the PB Shipping API USPS Postage Adjustment report
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How to find the driver for the Brother 1E21 Laser Printer for SendSuite Live, SendSuite Xpress, and Ascent
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How to get latest software update version for SendSuite Xpress or Ascent
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Installing IntelliLink Desktop
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Changing IntelliLink Desktop settings
27 items
Error Codes
Error Codes
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Resolve OLE exception error "name". OLE object may be corrupt. (Error 1440) in SendSuite Xpress
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Failed to connect to the meter. Please check connections and settings.
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Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent
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Resolve "SC_UPSCAP is not an object" when accessing UPS Online Setup in SendSuite Xpress or Ascent
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Resolve "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent
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Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress
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Resolve "Error Number 31 Invalid subscript reference" referencing POSZDF.DBF when shipping in SendSuite Xpress or Ascent
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A system error occurred, try again later. If the error persists, please contact the service provider
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Operator/Operand Type Mismatch
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A manifest will not print, as it is only required for FedEx Online Ground shipments
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Resolve "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent
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"Error Connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping FedEx on SendSuite Xpress or Ascent client/peer station
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Resolve "Printer Driver ... not Installed" when adding new network printer in SendSuite Xpress or Ascent
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Ascent/Xpress is unable to communicate with the Meter
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Resolve "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent
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Resolve errors 504 and 508 "Unable to retrieve product information" when checking for updates in IntelliLink Desktop
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"UPSLink Error: (518) SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST" when commissioning UPS in SendSuite Xpress or Ascent
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Resolve "CRYSTALREPORT.SETDATASOURCE:OLE IDispatch exception code 0 from Crystal Reports ActiveX Designer: Logon failed... " when opening SendSuite Xpress
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Resolve "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred" with carrier PON in SendSuite Xpress
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Resolve "Validation error: Invalid ship date (Error Code = 10022,..." when shipping though carrier PON with SendSuite Xpress
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Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent
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Resolve "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress
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Resolve "Table has no index order set" in SendSuite Xpress or Ascent
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Resolve "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when processing PON package in SendSuite Xpress
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Error 1924 "S_PDF is not an object" when shipping with carrier PON API in SendSuite Xpress
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Destination Not Served
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Resolve "Error 401: invalid username or password" when performing End of Day for POS or POM carriers in SendSuite Xpress or Ascent
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Your StreetSmart data has expired, please install new data
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Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent
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The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
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Resolve ",hexadecimal value 0x1D, is an invalid character when processing a package in SendSuite Xpress
31 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
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Resolve unable to search account or recipient information in SendSuite Xpress or Ascent
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No pause between shipping label and document label
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FedEx manifest and reports printing when user did not run End of Day
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Resolve customs form required for exempt government agency when shipping to APO/FPO/DPO in SendSuite Xpress or Ascent
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Resolve "Error # 114 Index Does Not Match The Table. Delete The Index File And Re-create The Index" when installing SendSuite Xpress update
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Resolve duplicate FedEx Server tracking numbers in SendSuite Live or SendSuite Xpress
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Resolve blank manifest when printing End Of Day manifest for UPS in SendSuite Xpress
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No label printed when shipping with PON
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Delivery Confirmation Service automatically selected
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Label printing fails on 1E03, J645, 1E23, 1E26, J693, or J696 label printer
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Weight of package missing from label
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Troubleshooting IntelliLink Desktop
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Label printed on 1E26 label printer not scanning
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USPS rates in Pitney Bowes shipping software are lower than on USPS.com
14 items