SendSuite Xpress Support

Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Dispense Postage failed: (2309) The shipping date cannot be a past date." when shipping with PON carrier in SendSuite Xpress

Resolve "Dispense Postage failed: (2418) Invalid Destination Zip for the given address" when shipping with PON carrier in SendSuite Xpress

Resolve "Error Connecting to Ship Manager Server" and "missing ursaapi.dll" when shipping FedEx on SendSuite Xpress or Ascent client/peer station

Resolve "You must create a PLD file" when opening a new day for UPS in SendSuite Xpress or Ascent

Resolve "Error Number: 13, Error Message: Alias 'ZDF' is not found" when opening new day for UPS in SendSuite Xpress

Resolve "Internal Consistency Error" when opening a new day for UPS in SendSuite Xpress

"Manifest Open Error" message when updating software in SendSuite Xpress or Ascent

Resolve "Dispense Postage failed: 1159999" when shipping with carrier PON in SendSuite Xpress

Resolve "Unknown Member Adapter" when setting up or using carrier PON in SendSuite Xpress

Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Refund Claim failed: 1070014" when printing End of Day for carrier PON in SendSuite Xpress

Resolve ",hexadecimal value 0x1D, is an invalid character when processing a package in SendSuite Xpress

Resolve "Dispense Postage failed: 1150001" when shipping a package with carrier PON in SendSuite Xpress

Resolve "Failed to connect to the meter" on Connect+ after SendSuite Xpress update

Resolve "Manifest Data Needs Moving" when updating SendSuite Xpress or Ascent

Resolve Failed to connect to meter when opening SendSuite Xpress or Ascent

Resolve "Cannot run upgrade. There are untransmitted UPS PLD files." during SendSuite Xpress or Ascent update

Resolve "Application Error: Could not install file C:\Xpress\SSX.EXE" when installing SendSuite Xpress update

Your StreetSmart data has expired, please install new data

Resolve "Either Ascent or SendSuite Xpress application is running" when upgrading Ascent or SendSuite Xpress

Resolve "No International mail special services are supported on this version" when shipping IOP International in SendSuite Live

Resolve "Summary band is too large to fit on page" when printing End of Day High Dollar Value report for UPS in SendSuite Xpress or Ascent

"A system error occurred, try again later. If the error persists, please contact the service provider" message with USPS in SendSuite Live Shipping API or SendSuite Xpress

Resolve Access is denied for the partner to this web request with this carrier code when shipping IOP international in SendSuite Live

Resolve Installation Pending, Please run this program as Administrator user when opening SendSuite Xpress peer station

Resolve OLE exception error "name". OLE object may be corrupt. (Error 1440) in SendSuite Xpress

Resolve "Shipper meter number is now mandatory for POS service" in SendSuite Xpress or Ascent

Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress

Resolve "Variable "TRKNUM2" is not found." when using Batchlink in SendSuite Xpress or Ascent

Resolve "CRYSTALREPORT.SETDATASOURCE; Variable 'POSLOG' is not found" when running Meter Discrepancy Reports in SendSuite Xpress and Ascent

Resolve "Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Validation error: Invalid ship date (Error Code = 10022,..." when shipping though carrier PON with SendSuite Xpress

"Failed to connect to the meter. Please check connections and settings." message when opening SendSuite Xpress or Ascent

Resolve "Declare DLL call caused an exception" when opening DDX Connection in SendSuite Xpress or Ascent

Resolve "Validation error: Missing line items on international (Error Code = 10047, Reference = '', Element = International/LineItems)" in SendSuite Xpress

Resolve "CRYSTALREPORT.OPENREPORT:OLE ERROR CODE 0X8007007E: THE SPECIFIED MODULE COULD NOT BE FOUND." when running Crystal Report in SendSuite Xpress

Resolve "Error Number 31 Invalid subscript reference" referencing POSZDF.DBF when shipping in SendSuite Xpress or Ascent

Resolve "Invalid Request" when submitting End of Day manifest for carriers POS and POM via PDX in SendSuite Xpress or Ascent

Resolve "Error 1310: Error writing to file C:\Windows\SysWow64\..." when installing update for SendSuite Xpress or Ascent

Resolve "Carsetup.dbf does not exist" when attempting to open new day for USPS carriers in SendSuite Xpress and Ascent

Resolve "Operator/Operand Type Mismatch" when opening SendSuite Xpress or Ascent

Resolve "SC_UPSCAP is not an object" when accessing UPS Online Setup in SendSuite Xpress or Ascent

Resolve "The element 'Package' has an invalid child element 'Special Services'. List of possible elements expected: 'TrackingNumber, RateType'..." when processing PON package in SendSuite Xpress

Resolve "Dispense Postage Failed 1101002" when shipping with carrier PON in SendSuite Xpress

Resolve errors 504 and 508 "Unable to retrieve product information" when checking for updates in IntelliLink Desktop

Error 1924 "S_PDF is not an object" when shipping with carrier PON API in SendSuite Xpress

Resolve "No Products Found" when selecting Scan for Products in IntelliLink Desktop

Resolve error 1440 "OLE exception error: Exception code c0000005" when attempting to record a shipment in SendSuite Xpress and Ascent

Resolve error 12 "Variable 'aiop' Is Not Found" when updating SendSuite Xpress

"UPS Online Not Installed" in SendSuite Xpress or Ascent

Resolve "Ascent Directory Assumed to be UNKNOWN" when installing contract UPS rates in SendSuite Xpress or Ascent

Resolve "Manifest Generation Failed : 1050073" error when printing End of Day manifest for PON service in SendSuite Xpress

Resolve "Transaction is not valid for this origin-destination pair" in SendSuite Xpress or Ascent

Resolve “FedEx Server Message (): com.fedex.rate.RatingException: Rate Expired…” when processing a FedEx package through SendSuite Xpress or Ascent

Resolve "Table has no index order set" in SendSuite Xpress or Ascent

The InstallShield engine (iKernel.exe) could not be installed IKernel.exe could not be copied to C:\Program Files (x86)\...

Resolve "Error in Registration: PB-APIM-ERR-1000, Internal Error Occurred" with carrier PON in SendSuite Xpress

Resolve error 13 "Alias 'THEMESHEADER' is not found" when opening SendSuite Xpress or Ascent

Resolve "Printer Driver ... not Installed" when adding new network printer in SendSuite Xpress or Ascent

"Unable to calculate shipping charges" message when rating USPS shipment in SendSuite Xpress or Ascent

Resolve "Error 401: invalid username or password" when performing End of Day for POS or POM carriers in SendSuite Xpress or Ascent

Resolve Error "Unable to match CAN in Master Database" during update in SendSuite Xpress or Ascent

Resolve "Dispense Postage failed: 1150003" in SendSuite Xpress

"Table ___ is in use" when opening SendSuite Xpress or Ascent after performing an update

Resolve "Address Verification Data.msi is Unavailable" when uninstalling Address Verification Data with SendSuite Xpress or Ascent

Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent

Resolve "CRYSTALREPORT.SETDATASOURCE:OLE IDispatch exception code 0 from Crystal Reports ActiveX Designer: Logon failed... " when opening SendSuite Xpress

Resolve "Dispense Postage Failed 1101001" when shipping with carrier PON in SendSuite Xpress

"UPSLink Error: (518) SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST" when commissioning UPS in SendSuite Xpress or Ascent

Error Number: 12 "Variable 'KEY' is not found" or "Menu has not been defined with DEFINE POPUP" in SendSuiteXpress or Ascent

"Dispense Postage failed: 1000500" when processing international shipments with carrier FXO (FedEx Online) in SendSuite Xpress

"File 'c:\xpress\upspksrch.dbf' does not exist" when processing transaction using customized carrier (CL1, CL2, CL3) or Spee Dee in SendSuite Xpress or Ascent

"Unable to Communicate with Host" when sending Consignee Email with SendSuite Xpress or Ascent

"Invalid Request. 3316" when processing IOP shipment in SendSuite Live or SendSuite Xpress

"A manifest will not print, as it is only required for FedEx Online Ground shipments" message in SendSuite Xpress or Ascent

"Ascent/Xpress is unable to communicate with the Meter" message when opening SendSuite Xpress or Ascent

"Destination Not Served" message with UPS X2 or X3 after updating to SendSuite Xpress 3.30 or Ascent 10.30