PitneyTrack® Enterprise Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
Installation, Setting Up & Drivers
Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices, technically called BYOD (bring your own device).
Learn how to download and install the Zebra GK420d printer driver for PitneyTrack Inbound or PitneyTrack Enterprise.
The signature pad app is needed in order to use the pad with PitneyTrack Inbound or PitneyTrack Enterprise.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
If you are installing the Pitney Bowes JZ22 (Zebra ZD621) printer use the following instructions to download the printer driver.
Network & Connectivity
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound or PitneyTrack Enterprise to communicate with the Pitney Bowes servers.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
Features & Settings
You can change your site if needed.
You can copy a route if you need to add another route that's similar to one that already exists.
You can define delivery and pickup routes to be run by staff to pick up and deliver mail, packages, or anything else you require.
Each user can create up to ten views to quickly access specific package lists on the Package Activity screen. Each user can also select a default view, which appears when that user opens the Package Activity screen.
You can delete a route if you no longer need it.
Set up Contact Lookup Options to choose what information you want to appear when viewing contacts in the Recipient, Sender and Given to fields.
Editing a contact when receiving, delivering or editing a package or pouch in PitneyTrack Enterprise
You can edit a contact in the Recipient, Sender and Given To fields, so that you can update the contact on the fly.
You can edit a route if you need to change its name, frequency, description, type, or start or end times.
You can provide remote access to Pitney Bowes remote support via the Microsoft Teams Mobile App on your mobile device for troubleshooting issues.
You can import the data of expected packages for each day. When you scan the package it will auto-populate with the carriers you use, along with the recipient and sender information.
You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.
You can print barcodes for each stop along a route, which can be scanned as proof that the stop was visited.
Once a route is defined, it can be run using the PitneyTrack mobile app.
You can control the order and appearance of the Save and Save & Print buttons, as well as what happens when you press the Enter key.
You can select which fields can be used to search for packages in the delivery screen.
The PitneyTrack mobile app provides support for offline receiving and delivery.
You can add users to the system as needed.
If you do not know your password, you can reset it.
If needed, you can download your data from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, PitneyTrack Enterprise and the Locker Management Module in CSV format.
You can export a .csv file of your users.
Specifications for importing Single Sign-On (SSO) User Mapping files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, Locker Management Module.
You can view all of the users in the system or search for individual users or groups of users.
You can specify expected service level agreement (SLA) delivery time for carrier services. This information can be viewed in the Package Activity screen, and can be printed on delivery labels.
Once you have created service level agreement (SLA) expected delivery times, you can add them to delivery labels.
Once you have created service level agreement (SLA) expected delivery times, you can add them to a workflow. This will enable tracking of actual delivery time against the expected delivery time specified in carrier services.
You can view the performance history of completed routes.
You can create Package Hold alerts for recipients so that packages can be held and not delivered until a later date. This is useful if the recipient is out of the office, for example.
You can create Package Forwarding alerts for recipients so that packages of one recipient can be forwarded to another recipient for a selected duration.
A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages.
You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.
You can export your divisions and locations in CSV format.
You can import locations using a CSV template that you can download.
If a user account is no longer needed, you can delete it.
You can edit users if you need to change their name, role, or permissions.
You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.
Use the delivery settings to choose how to handle packages during delivery, like needing signatures or ID scans.
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound or PitneyTrack Enterprise to communicate with the Pitney Bowes servers.
Learn how to adjust the display contrast on the signature pad used with SendSuite Tracking, PitneyTrack Inbound or PitneyTrack Enterprise.
Learn how to calibrate the LCD signature pad used with SendSuite Tracking, PitneyTrack Inbound or PitneyTrack Enterprise.
You can change the package data displayed in the Undelivered, Received, Checkpointed, Delivered, Attempted, and Refused boxes on the home screen. These boxes can show either the current count (the default) or the daily totals.
You can delete a package status if you no longer need it, as long as there are no packages in the system that have that status.
You can edit the name of a custom inbound carrier if needed.
You can edit a package status if you need to change its settings.
You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.
Admins can choose to allow the package list to be filtered by building.
You can use the Quick Receive feature on mobile app to rapidly receive while collecting minimal package information.
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
You can pair the wireless printer with a Tracking Assistant so that you can print to it from the Tracking Assistant.
Devices that have been added to PitneyTrack Inbound or PitneyTrack Enterprise can be removed if they are no longer in use.
These settings define how you want to set the pouch delivery status and if you want to generate multiple tracking numbers for pouches.
You can set the number of days to store and sync data between PitneyTrack Inbound, PitneyTrack Enterprise and the PitneyTrack mobile app from 7 to 40 days. The default is 15 days.
Administrators can create banner notifications that appear across the top of the screen to inform users of important information.
You can import locations into the system automatically on a fixed schedule from an SFTP server.
You can import a CSV file of your users.
Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, or the Locker Management Module.
If you use the employee ID field, you can choose to make it required when adding users to the system.
If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.
Administrators can create custom alerts for expected packages to notify mail center staff of any special handling instructions or delivery conditions.
Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.
You can create package statuses as needed to support your workflows. Up to 20 package statuses may be created per inbound site, as well as 20 at the enterprise level. You can choose whether to show each status on the Receive, Deliver, Pouch, and Edit screens.
An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch. You can also decide which fields appear, are hidden or are required in the add asset and manage asset screen.
If you use inbound carriers that are not on the included list, you can add custom inbound carriers to PitneyTrack Inbound.
You can delete a custom inbound carrier that you no longer need.
Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.
You can send customized notifications to inform users when certain events occur.
You can add up to 10 custom fields to several different screens in the system.
Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.
Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations. At least one division must already exist in order to create a location.
If you no longer need a division, you can delete it.
If you no longer need a location, you can delete it.
You can change the name of a division if needed.
You can change the name of a location if needed.
These settings define the appearance of printed labels and the layout of the Save and Print buttons.
You can specify expected service level agreement (SLA) delivery time for specific carrier services. This information can be viewed in the Package Activity screen, and can be printed on delivery labels.
You can reset a J794 scanner by disconnecting and reconnecting it.
Learn how to manually update PitneyTrack Inbound or PitneyTrack Enterprise apps on Pitney Bowes-provided mobile devices.
Learn how to use the PitneyTrack Inbound or PitneyTrack Enterprise Mobile App in offline mode.
Learn how to reset a T6WE Wedge Scanner for PitneyTrack Inbound or PitneyTrack Enterprise.
Specifications for importing Location files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module
You need to sign in in order to use the system.
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
If you no longer need a contact in the address book, you can delete it.
You can edit contact information as needed.
You can import shared contacts into the system automatically on a fixed schedule from an SFTP server. Private contacts cannot be imported.
If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.
Accessibility is configured at the recipient level. Enabling accessibility for a recipient ensures that locker assignments will meet ADA height compliance standards (no doors higher than 48 inches or lower than 15 inches from the ground), as well as no interactive touchpoints.
You can import contacts into the address book by uploading a CSV file.
You can add new contacts to the address book as needed.
You can export contacts from the address book in CSV format.
Printing
You can print a manifest for a pouch if needed.
You can reprint the label for a package if needed.
Learn how to resolve printing failure when using PitneyTrack Inbound or PitneyTrack Enterprise with Google Chrome.
Receiving
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
Checkpoints allow you to record an interim package location to keep track of your packages along the way.
After signing out of the PitneyTrack mobile app, you can use the Recent Users menu to change to one of the last 3 users.
You can define delivery and pickup routes to be run by staff to pick up and deliver mail, packages, or anything else you require.
You can delete a package record from the system if it is no longer needed.
You can use a PitneyTrack mobile app Tracking Assistant to deliver packages from the manifest.
The Edit screen allows you to add or correct missing information in a package record.
There are 4 ways to edit a package in the PitneyTrack mobile app.
You can edit multiple packages at the same time for different recipients.
You can export a report of your packages in CSV or PDF format.
You can print barcodes for each stop along a route, which can be scanned as proof that the stop was visited.
Once a route is defined, it can be run using the PitneyTrack mobile app.
When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into the system and reserve a locker for it.
You can scan 2D barcodes to capture the recipient's name when available.
The USPS Delivery Partner Program for Colleges and Universities provides additional package status information to the USPS regarding the delivery status of packages, which senders and recipients can view on usps.com.
The PitneyTrack mobile app automatically syncs with PitneyTrack Inbound every 6 minutes but you can sync manually at any time.
Updating the status of undelivered packages in bulk in PitneyTrack Inbound or PitneyTrack Enterprise
You can update the status of any packages in the system that have not yet been marked as delivered to "Bulk Delivered".
The Packages screen displays the history of all packages in your system.
If a recipient has not yet picked up a package, you can manually send an email to remind them.
You can see which packages are getting delayed with respect to the expected delivery time you set in carrier services.
You can specify expected service level agreement (SLA) delivery time for carrier services. This information can be viewed in the Package Activity screen, and can be printed on delivery labels.
Once you have created service level agreement (SLA) expected delivery times, you can add them to delivery labels.
Once you have created service level agreement (SLA) expected delivery times, you can add them to a workflow. This will enable tracking of actual delivery time against the expected delivery time specified in carrier services.
Delivering packages that are in a pouch is slightly different from delivering individual packages.
You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack Inbound and PitneyTrack Enterprise using the Quick Receive feature to save time.
You can use PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.
If you use employee or student ID cards and have the personnel ID completed in the Address Book you can deliver packages by scanning ID cards.
You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at front-loading ParcelPoint Smart Lockers.
You can create Package Forwarding alerts for recipients so that packages of one recipient can be forwarded to another recipient for a selected duration.
You can deliver a package to the recipient using the desktop software (rather than a Tracking Assistant).
You can use a PitneyTrack mobile app Tracking Assistant to deliver packages.
When you receive a package, you can use the Receive feature to "Receive", or log, the package into the system.
You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack Inbound and PitneyTrack Enterprise.
When you receive packages, you can put them into a pouch for delivery.
Learn how to use the PitneyTrack Inbound or PitneyTrack Enterprise Mobile App in offline mode.
Network & Connectivity
If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound or PitneyTrack Enterprise to communicate with the Pitney Bowes servers.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
Printing
You can print a manifest for a pouch if needed.
You can reprint the label for a package if needed.
Learn how to resolve printing failure when using PitneyTrack Inbound or PitneyTrack Enterprise with Google Chrome.
Errors & Troubleshooting
The message "User not recognized" when signing in to the PitneyTrack mobile app means that the wrong region is selected.
The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.
If the "Do not challenge me on this device again" option is not working or you get MFA prompts too frequently, you may need to adjust your browser settings.
The message "That address doesn't exist. Error 404" when accessing the Address Book means that you do not have permission to access the Address Book.
The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.
Please chat with us if the Adjust Date and Time message appears when you are logging in to the PitneyTrack mobile app.
Check to make sure the mobile device is connected to a network and check the date and time are correct if the Login Timeout error appears.
If the message Permissions Required appears, allow the permissions for PitneyTrack to use the Camera, Location and Storage.
If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.
The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].
Learn how to resolve AirWatch remote management or software update issues with a PitneyTrack Inbound or PitneyTrack Enterprise Tracking Assistant running Android version Jelly Bean (4.1), KitKat (4.4), or Marshmallow (6.0).
Learn how to resolve AirWatch remote management or software update issues with a PitneyTrack Inbound or PitneyTrack Enterprise Tracking Assistant running Android version 7.x (Nougat).
If PitneyTrack Inbound or PitneyTrack Enterprise can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.
There are several reasons why a Tracking Assistant is not syncing with SendSuite Tracking, PitneyTrack Inbound or PitneyTrack Enterprise.
Learn how to resolve printing failure when using PitneyTrack Inbound or PitneyTrack Enterprise with Google Chrome.
If you get a white screen when trying to take a picture in the PitneyTrack mobile app, the permissions need to be adjusted.
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
There are several things that may cause issues when signing in.
Check that the Tracking Assistant scanning beam is not working, the camera is enabled or a custom carrier name is not blank if the package information is not populating in the PitneyTrack mobile app.
Ensure you complete all the required fields or clear your cache if you cannot save while receiving, editing or delivering a package.
If the message "No lockers are currently available in selected locker bank" appears and you cannot assign a package to a locker, disable the Needs Accessibility Accommodations for Locker Use checkbox enabled in their contact details within the Address Book.
If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.
Please chat with us to reprogram the wedge scanner if you are using a Pitney Bowes Wedge Scanner and packages are being saved after scanning.
Priority Mail Express 1-Day is not available in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
Learn why Priority Mail Express 1-Day service may not be available.
Maintenance
Follow these instructions to properly and safely clean printers and tracking assistants.
You can reset a J794 scanner by disconnecting and reconnecting it.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Learn how to reset a T6WE Wedge Scanner for PitneyTrack Inbound or PitneyTrack Enterprise.
Reporting, History & Accounting
You can import the data of expected packages for each day. When you scan the package it will auto-populate with the carriers you use, along with the recipient and sender information.
If you accidentally delete a package record, you can restore it.
Run a receiving report to view current or recent locker utilization across the enterprise.
Administrators can see users' signins to the system and activity such as creating and editing items in the system. The logs are updated hourly. The activity logs can be exported if needed.
When opening exported CSV reports in Excel, Excel auto-formats the cells, which can cause data to be displayed incorrectly. To view exported reports with the data formatted correctly, the file must be imported instead of opened.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview