SendPro^® CX-500

Your device uses two separate funding accounts. One account is for shipping labels and the other account is for Print Postage. You cannot use the shipping label funds for Print Postage and vice versa.

Keep your device turned on and connected to your network 24 hours a day to update software and USPS rates automatically. Your device checks for updates overnight.

Familiarize yourself with the parts of your SendPro CX Series.

Ensure that you feed envelopes correctly to help prevent feeding problems.

A proxy server is a computer that acts as a gateway between your local network, your device, and the internet.

You can connect your device via a wireless network connection.

You can use a network cable to connect your device to the Pitney Bowes Data Center.

If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.

Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.

Check the ink level to ensure you have enough ink in your device.

Use these network requirements to prepare your IT and local network environment for connecting your SendPro CX Series device to the internet.

Find the answers to frequently asked questions about networking and connectivity.

A proxy server is a computer that acts as a gateway between your local network, your device, and the internet.

You can connect your device via a wireless network connection.

You can use a network cable to connect your device to the Pitney Bowes Data Center.

You can create a shipping label or print postage from the Home screen.

Keep your device turned on and connected to your network 24 hours a day to update software and USPS rates automatically. Your device checks for updates overnight.

Look on your mailing system to find the serial number and Product Code Number (PCN).

Familiarize yourself with the parts of your SendPro CX Series.

Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.

Check the ink level to ensure you have enough ink in your device.

If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.

Ensure the cover is closed and clean the printhead to resolve poor print issues.

Use these network requirements to prepare your IT and local network environment for connecting your SendPro CX Series device to the internet.

Find the answers to frequently asked questions about networking and connectivity.

A proxy server is a computer that acts as a gateway between your local network, your device, and the internet.

You can connect your device via a wireless network connection.

You can use a network cable to connect your device to the Pitney Bowes Data Center.

If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.

Ensure the cover is closed and clean the printhead to resolve poor print issues.

Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.

Check the ink level to ensure you have enough ink in your device.

If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.

Problems with the settings, the wired connection, or a firewall may cause network connection issues.

A flashing power light is often caused by holding the power button down for longer than five seconds.

Problems with the settings, the wireless connection, or a firewall may cause network connection issues.

Remove the stuck tape from the device if Tape Transport error appears.

If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.

Check your ink, run a test pattern, and clean your printhead to resolve poor print issues on the SendPro CX Series

Ensure that you feed envelopes correctly to help prevent feeding problems.

Use the feeder to automatically print a stack of mail.

If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.

Your device will need refills of EZ Seal® in order to seal envelopes. Follow these steps to fill the moistener tank.

Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.

Your device uses two separate funding accounts. One account is for shipping labels and the other account is for Print Postage. You cannot use the shipping label funds for Print Postage and vice versa.

Keep your device turned on and connected to your network 24 hours a day to update software and USPS rates automatically. Your device checks for updates overnight.