DM100i Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Installation, Setting Up & Drivers
Learn how to install a moistener on the DM100i and DM125.
Learn how to install the printhead on the DM100i and DM125.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve various errors that require a software update on the DM100i and DM125.
Learn how to clear the message Inspection Due or Inspection Required on your DM100i and DM125.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Learn how to resolve PC Meter Connect connection issues.
Learn how to change the modem speed on the DM100i.
Check to ensure that you have the latest version of PC Meter Connect.
Troubleshoot PC Meter Connect or dial-up issues to successfully connect with the DM100i.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to set up a wireless (WiFi) connection with a SmartLink device on the mailstation2, DM125, DM300C, DM400C, and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation2, DM125, DM300C, DM400C, or DM475.
Learn how to change the dialing prefix on the DM100i and DM125.
Dial-up connections are no longer available as of October 1, 2022.
Review the SmartLink Installation Requirements and Connectivity Setup Guide to prepare for your SmartLink installation.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Features & Settings
Learn how to resolve the DM100i and DM125 being stuck on initializing.
Learn how to resolve No Carrier / Class Available on the DM100i and DM125.
You can print a message, slogan or logo (ad) directly on any piece of mail from your meter.
Learn how to set or change the scale location code on the DM100i and DM125.
Learn how to update the postal code on the DM100i and DM125.
Learn how to clear the batch count on the DM100i and DM125.
Learn how to how to set the supervisor password on the DM100i and DM125.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i and DM125.
Learn how to set the normal preset timer on the DM100i and DM125.
Learn how to set a lock code on the DM100i and DM125.
Learn how to find the software version on the DM100i and DM125.
Learn how to check the type of accounting being used on the DM100i and DM125.
Learn how to resolve a resetting class on the DM100i and DM125.
Use your meter to send international mail.
Learn how to view the normal and custom presets on the DM100i and DM125.
Custom presets allow you to save postage settings so that they can be used as a template for printing postage in the future.
Learn how to create a normal preset on the DM100i and DM125.
Learn how to upload a new custom envelope message on the DM100i, DM125, DM300C, DM400C, DM475, and mailstation series.
Learn how to resolve the reported weight is negative on the DM100i and DM125.
The location code is used to calibrate your scale to your geographic location, based on your latitude coordinates.
Learn how to zero the scale on a DM100i and DM125.
Learn how to resolve no scale line or blank weight on the DM100i and DM125.
Zero the scale, make sure your scale is level and restart your meterif the scale is not weighing correctly.
Learn how to how to seal an envelope without printing on the DM100i and DM125.
Learn how to fill the moistener on the DM100i and DM125.
Learn how to install a moistener on the DM100i and DM125.
Clean your moistener brush and wick if your moistener tank is full, yet sealing is incomplete.
Printing
When DM100i displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Learn how to resolve the message "Low Ink" or "Ink Out" on the DM100i and DM125.
Learn how to weigh an ink cartridge on the DM100i and DM125.
Learn how to install the printhead on the DM100i and DM125.
Try replacing the ink cartridge to improve your print quality.
Learn how to use the AutoInk program to save money on your ink purchases.
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 2494 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2441 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to print a multi-account summary report on the DM100i and DM125.
Learn how to print a single account report DM100i and DM125.
Learn how to print a funds report on the DM100i and DM125.
Learn how to add additional postage to your mail piece using the DM100i and DM125.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i and DM125.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Learn how to print a test pattern on the DM100i and DM125.
Mailing & Shipping
Learn how to add additional postage to your mail piece using the DM100i and DM125.
Use your meter to send international mail.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve various errors that require a software update on the DM100i and DM125.
Learn how to clear the message Inspection Due or Inspection Required on your DM100i and DM125.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Learn how to resolve PC Meter Connect connection issues.
Learn how to change the modem speed on the DM100i.
Check to ensure that you have the latest version of PC Meter Connect.
Troubleshoot PC Meter Connect or dial-up issues to successfully connect with the DM100i.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to set up a wireless (WiFi) connection with a SmartLink device on the mailstation2, DM125, DM300C, DM400C, and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation2, DM125, DM300C, DM400C, or DM475.
Learn how to change the dialing prefix on the DM100i and DM125.
Dial-up connections are no longer available as of October 1, 2022.
Review the SmartLink Installation Requirements and Connectivity Setup Guide to prepare for your SmartLink installation.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Printing
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 2494 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2441 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to print a multi-account summary report on the DM100i and DM125.
Learn how to print a single account report DM100i and DM125.
Learn how to print a funds report on the DM100i and DM125.
Learn how to add additional postage to your mail piece using the DM100i and DM125.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i and DM125.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Learn how to print a test pattern on the DM100i and DM125.
When DM100i displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Learn how to resolve the message "Low Ink" or "Ink Out" on the DM100i and DM125.
Learn how to weigh an ink cartridge on the DM100i and DM125.
Learn how to install the printhead on the DM100i and DM125.
Try replacing the ink cartridge to improve your print quality.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
When DM100i displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Learn how to resolve 'rate manager not initialized' on the DM100i and DM125.
Learn how to resolve a low sector message on the DM100i and DM125.
Learn how to resolve error code 2493 on the DM100i and DM125.
Learn how to resolve error code 2445 on the DM100i and DM125.
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code DM100 and DM125.
Learn how to resolve error code 010E on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2483, mail piece too short, on the DM100i and DM125.
Learn how to resolve error code 2492 on the DM100i, DM125, DM300C, DM400C,and DM475.
Learn how to resolve error code 2485 on the DM100i and DM125.
Learn how to resolve error code 081C on the DM100i and DM125.
Try checking connections on your print head to resolve the "No print head detected" message on the DM100i and DM125.
Learn how to resolve error code 2015 on the DM100 and DM125.
Learn how to resolve error code 2511 on the DM100i and DM125.
Learn how to resolve error code 2512 on the DM100i and DM125.
Learn how to resolve error code 2491 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2495 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to clear error code 2032 on the DM100i, DM125, DM300C, DM400C, and DM475.
Error 16 displays when your meter reports an invalid postage total. Restart and then connect your meter to resolve this error on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 22 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve "Meter not detected" message when using PC Meter Connect on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve the issue when the all the lights on DM100i and DM125 are blinking.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Resolving a frozen software download or rate update on the mailstation series, DM100i, DM125, DM300C, DM400C, DM475 and DM Infinity
Learn how to resolve the "Manufacturing Mode" warning message on the DM100i, DM125, DM300C, DM400C and DM475
Learn how to resolve no power or blank screen on the DM100i and DM125.
Troubleshoot PC Meter Connect or dial-up issues to successfully connect with the DM100i.
Maintenance
Learn how to resolve a paper in transport message on the DM100i and DM125.
Learn how to resolve error code 2481 on the DM100i and DM125.
Learn how to resolve error code 248C on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 248B on the DM100i, DM125, DM300C, DM400C,and DM475.
Learn how to resolve error code 2484 on the DM100i and DM125.
Learn how to resolve error code 2483, mail piece too short, on the DM100i and DM125.
Learn how to resolve error code 2482 on the DM100i and DM125.
Learn how to clear a paper jam on the DM100i, DM125 and DM300C.
Clean your moistener brush and wick if your moistener tank is full, yet sealing is incomplete.
Learn how to how to seal an envelope without printing on the DM100i and DM125.
Learn how to fill the moistener on the DM100i and DM125.
Learn how to install a moistener on the DM100i and DM125.
Refilling Postage
You see this message when there are insufficient funds in your postage account. To complete the transaction, refill your meter for a lower amount or add funds to your postage account.
Learn how to clear error code 2032 on the DM100i, DM125, DM300C, DM400C, and DM475.
Resolve the issue with your account to clear error code 11 or 0011 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, DM475, DM Infinity, SendPro C Lite, SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Learn how to resolve error code 22 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to add additional postage to your mail piece using the DM100i and DM125.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i and DM125.
To print postage onto your mail piece, you must transfer postage funds from your Pitney Bowes account to your meter. The meter deducts the amount of your postage from the available funds on your meter. When your meter funds are low, you must add or refill more postage from your Pitney Bowes account.
Learn how to withdraw your funds from a DM100i and DM125 meter and return them to your postage account.
Rate Change
Learn how to resolve No Carrier / Class Available on the DM100i and DM125.
Resolving a frozen software download or rate update on the mailstation series, DM100i, DM125, DM300C, DM400C, DM475 and DM Infinity
Learn how to view the normal and custom presets on the DM100i and DM125.
Learn how to update Canada Post rates and software updates on the DM100i.
Reporting, History & Accounting
Learn how to print a multi-account summary report on the DM100i and DM125.
Learn how to print a single account report DM100i and DM125.
Learn how to print a funds report on the DM100i and DM125.
Learn how to check the type of accounting being used on the DM100i and DM125.
Learn how to create an account for standard accounting on the DM100i and DM125.
Learn how to turn on standard accounting on the DM100i and DM125.
Product Orders & Returns
Learn how to resolve Low Battery and other battery messages on the DM100i and DM125.
Learn how to withdraw your funds from a DM100i and DM125 meter and return them to your postage account.
Learn how to withdraw a DM100i and DM125 with an ink out or no ink tank detected message.
Documents and Software
How to withdraw a DM100i and DM125 with an ink out or no ink tank detected message
Deactivating your DM100i and installing your new DM125 postage meter
DM100i Operator Guide
DM100i, DM125 Basics/Opérations de base
DM100i, DM125 Installation Guide/Guide d'installation rapide
DM100i, DM125 Scale Location Codes
DM100i, DM125 with Standard Scale Return Instructions
For information on service offerings and level of support, download the Pitney Bowes Technical Support Overview