Connect+ | SendPro P-Series Franking Machine Support
MSF1, MSF2, MSF3, 1W20, 4W20Find solutions
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
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Learn how to perform a software or rate update on the Connect+ and SendPro P franking machines.
If you use Special Delivery rates, your franking machine now prints a tracking barcode directly onto the mailpiece.
If you use Signed For rates, your franking machine now prints a tracking barcode directly onto the mailpiece.
When printing Special Delivery or Signed For mail, you can add a reference for the mailpiece.
You can enable or disable your franking machine offering you a receipt after you print each Special Delivery or Signed For mailpiece.
Installation, Setting Up & Drivers
Learn how to install a new tape roll on the Connect+ Series and SendPro P.
You can use the w1110 (1E36, 1E42) label printer to print shipping labels on your Connect+ Series, SendPro P.
Network & Connectivity
Learn how to check your balance at Pitney Bowes on the Connect+ Series and SendPro P
Learn how to perform a Network test on the Connect+ Series and SendPro P.
Learn how to resolve "Data Upload Due or Required" message on Connect+ Series and SendPro P
Learn how to troubleshoot connection issues on the Connect+ and SendPro P franking machines.
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Use these network requirements to prepare your IT and local network environment for connecting your franking machine to the internet.
Features & Settings
Learn how to print the received date and time on the Connect+ Series and SendPro P
Learn how to run an attached scale job on the Connect+ Series and SendPro P.
Learn how to run a Weigh-on-the-Weigh (WOW) job on the Connect+ Series and SendPro P.
Learn how to create a weigh rate count job on the Connect+ Series and SendPro P.
Learn how to print a permit job on the Connect+ Series and SendPro P
Learn how to create a graphic only job on the Connect+ Series and SendPro P-Series
Learn how to change the graphic/message drop order on the Connect+ Series and SendPro P
Learn how to view transactions on the Connect+ Series and SendPro P.
Learn how to require and autoclear Job ID's on the Connect+ Series and SendPro P
Learn how to run mail with different shapes and weights on the Connect+ Series, SendPro P
Learn how to select a surcharge while running mail on the Connect+ Series and SendPro P
Learn how to select Job ID's while running mail on the Connect+ Series and SendPro P.
Learn how to review the mail piece specifications on the Connect+ Series, SendPro P
Learn how to edit transactions on the Connect+ Series and SendPro P.
Learn how to set the default job on the Connect+ series and SendPro P
Learn how to create a Count Only job on the Connect+ Series and SendPro P
Learn how to select PrePay Reply on the Connect+ Series, SendPro P
Learn how to advance the date automatically on the Connect+ Series, SendPro P
Learn how set the time that the update scheduler runs on the Connect+ and Sendpro P franking machines.
Learn how to view the refill history on the Connect+ Series, SendPro P.
Learn how to run a manual weight entry job on the Connect+ Series and SendPro P
Learn how to change the envelope size on the Connect+ series and SendPro P-series
Learn how to run a Weigh-on-the-Weigh (WOW) first piece only job on the Connect+ Series and SendPro P
Learn how to view the update history on the Connect+ Series and SendPro P
Learn how to change the class, carrier or special service on the Connect+ Series, SendPro P.
Learn how to mail a package on the Connect+ Series, SendPro P.
Learn how to print a sample mailpiece on the Connect+ Series, SendPro P.
Learn how to determine the correct postage method on the Connect+ Series and SendPro P
Learn how to edit a job on the Connect+ Series, SendPro P.
Learn how to prepare and correctly feed mailpieces on the Connect+ Series, SendPro P
You can change users by signing out of the system.
Learn how to set up and edit global surcharges on the Connect+ Series and SendPro P
Learn how to print a graphic on the envelope on the Connect+ series and SendPro P
When printing Special Delivery or Signed For mail, you can add a reference for the mailpiece.
The low barcode warning threshold warns you when the amount of tracking barcodes is running low. You are prompted to download more barcodes when you reach the threshold.
Learn how to create a new job on the Connect+ series and SendPro P.
Delete a job when you no longer use this group of settings on your franking machine.
Open a job to access the saved settings within that job.
Learn how to change or add a graphic on the Connect+ Series, SendPro P
Your franking machine creates a series of system logs that monitor a variety of operations. Pitney Bowes Technical Support may ask you to upload one or more of these logs.
Learn how to change the date on the Connect+ series and SendPro P
Learn how to hide or view a graphic on the Connect+ series and SendPro P.
Learn how to move a graphic on the Connect+ series and SendPro P.
Envelope Messaging is a feature that allows clients to choose from a range of pre-made artwork, or to create customised logos to print on envelopes alongside postal franks.
Learn how to zero the scale while running mail on the Connect+ Series, SendPro P
Learn how to resolve Weigh-On-The-Way (WOW) error codes on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Use Differential Weighing to calculate the price then print your mailpieces as you remove each item from your scale.
Learn how to prevent and resolve WOW errors on the Connect+ series and SendPro P.
Level the scale, zero the scale, check the US cables and reboot your franking machine to resolve scale issues.
Learn how to perform sealer maintenance on the Connect+ 2000, SendPro P2000.
Learn how to perform sealer maintenance on the Connect+ 1000, SendPro P1000
You can use Seal Only mode to seal envelopes without printing anything.
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn about the specifications for the Connect+ Series, SendPro P
Learn how to get started with SendPro shipping on the Connect+ Series, SendPro P.
The postal frank contains required elements that identify the mailer and the type of mail. Optional elements include advertising graphics and logos.
The date on your franking machine changes to the next day at 5 pm every evening in order to meet Royal Mail requirements.
Printing
Learn how to install a new tape roll on the Connect+ Series and SendPro P.
Replace an ink cartridge once you receive the low ink or out of ink warning.
Learn how to print the received date and time on the Connect+ Series and SendPro P
Learn how to print a permit job on the Connect+ Series and SendPro P
Learn how to print a sample mailpiece on the Connect+ Series, SendPro P.
Learn how to resolve error 03114100D2 "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve "Printer unable to communicate with print head" message on the Connect+ Series, SendPro P
Learn how to resolve error 0418420021 "Printer motion sequence failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to print a test pattern on the Connect+ series and SendPro P.
Add a return address or text message to print a return address or to print your own personalised message. Your message must comply with Royal Mail rules.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve printhead errors on the Connect+ and SendPro P franking machines.
Mailing & Shipping
Learn how to select PrePay Reply on the Connect+ Series, SendPro P
You can use the w1110 (1E36, 1E42) label printer to print shipping labels on your Connect+ Series, SendPro P.
Learn how to perform a Surcharge Payment on the Connect+ series and SendPro P.
When printing Special Delivery or Signed For mail, you can add a reference for the mailpiece.
You can enable or disable your franking machine offering you a receipt after you print each Special Delivery or Signed For mailpiece.
The low barcode warning threshold warns you when the amount of tracking barcodes is running low. You are prompted to download more barcodes when you reach the threshold.
If you use Signed For rates, your franking machine now prints a tracking barcode directly onto the mailpiece.
If you use Special Delivery rates, your franking machine now prints a tracking barcode directly onto the mailpiece.
Print shipping labels to get the best pricing for Royal Mail or ParcelForce parcel services.
Print shipping labels Northern Ireland for Royal Mail services.
For a full list of which services are available please contact Royal Mail.
Network & Connectivity
Learn how to check your balance at Pitney Bowes on the Connect+ Series and SendPro P
Learn how to perform a Network test on the Connect+ Series and SendPro P.
Learn how to resolve "Data Upload Due or Required" message on Connect+ Series and SendPro P
Learn how to troubleshoot connection issues on the Connect+ and SendPro P franking machines.
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Use these network requirements to prepare your IT and local network environment for connecting your franking machine to the internet.
Printing
Learn how to print the received date and time on the Connect+ Series and SendPro P
Learn how to print a permit job on the Connect+ Series and SendPro P
Learn how to print a sample mailpiece on the Connect+ Series, SendPro P.
Learn how to resolve error 03114100D2 "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve "Printer unable to communicate with print head" message on the Connect+ Series, SendPro P
Learn how to resolve error 0418420021 "Printer motion sequence failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to print a test pattern on the Connect+ series and SendPro P.
Add a return address or text message to print a return address or to print your own personalised message. Your message must comply with Royal Mail rules.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve printhead errors on the Connect+ and SendPro P franking machines.
Learn how to install a new tape roll on the Connect+ Series and SendPro P.
Replace an ink cartridge once you receive the low ink or out of ink warning.
Errors & Troubleshooting
Learn how to perform a Network test on the Connect+ Series and SendPro P.
Learn how to resolve "Starting Oracle" message appears and the screen freezes on the Connect+ Series, SendPro P
Learn how to resolve error 03114100D2 "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve bug buddy errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve Weigh-On-The-Way (WOW) error codes on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve "Printer unable to communicate with print head" message on the Connect+ Series, SendPro P
Learn how to resolve error 0418420021 "Printer motion sequence failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve "Pitney Bowes Fail Safe" message appears at startup on the Connect+ Series, SendPro P
Restarting the franking machine often resolves error 0418420021 No printer detected.
Learn how to resolve Postal Security Device errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve "Data Upload Due or Required" message on Connect+ Series and SendPro P
Learn how to resolve the message "Meter Locked Data Upload Required" on the Connect+ Series, SendPro P display
Check all the covers are closed and restart your franking machine to resolve the Cover Open message.
Learn how to resolve the message "Give root password for login" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error System manager controller errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Rebooting your franking machine can often resolve the GNU GRUB message.
Learn how to prevent and resolve WOW errors on the Connect+ series and SendPro P.
Learn how to resolve accounts missing after performing a software update on the Connect+ Series and SendPro P
Learn how to resolve a black or blank screen or a screen in power saving mode on the Connect+ series and SendPro P
Learn how to resolve a frozen screen on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
A reboot can often resolve page layout issues with the Connect+ series and SendPro P
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve envelopes not feeding into the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000
Learn how to resolve printhead errors on the Connect+ and SendPro P franking machines.
For a full list of which services are available please contact Royal Mail.
Maintenance
Learn how to install a new tape roll on the Connect+ Series and SendPro P.
Learn how to perform envelope feeding maintenance on the Connect+ 500W, SendPro P1500, Connect+ 2000, SendPro P2000
Learn how to perform envelope feeding maintenance on the Connect+ 3000, SendPro P3000
Learn how to perform envelope feeding maintenance on the Connect+ 1000, SendPro P1000
Learn how to prepare and correctly feed mailpieces on the Connect+ Series, SendPro P
Learn how to resolve envelopes not feeding into the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000
Learn how to perform sealer maintenance on the Connect+ 2000, SendPro P2000.
Try replacing your printhead to improve print quality.
Learn how to print a test pattern on the Connect+ series and SendPro P.
Learn how to perform sealer maintenance on the Connect+ 1000, SendPro P1000
You can use Seal Only mode to seal envelopes without printing anything.
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Refilling Postage
Learn how to find your PB Postage account number on the Connect+ Series, SendPro P.
Learn how to check your balance at Pitney Bowes on the Connect+ Series and SendPro P
Learn how to set the low funds warning and default refill amount on the Connect+ Series and SendPro P.
Learn how to view the refill history on the Connect+ Series, SendPro P.
Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message.
Learn how to check the amount of postage available for printing and the amount of postage that has been printed on the Connect+ series and SendPro P.
Learn how to check the PB Postage account number on the Connect+ series and SendPro P.
Learn how to print the Refill Summary report on the Connect+ series and SendPro P
Learn how to print the funds report on the Connect+ series and SendPro P.
Learn how to add postage to the Connect+ Series and SendPro P.
Learn how Pitney Bowes credits unused postage to your account after you return a cancelled franking machine or when you receive a replacement franking machine.
Rate Change
Learn how set the time that the update scheduler runs on the Connect+ and Sendpro P franking machines.
Learn how to view the update history on the Connect+ Series and SendPro P
Learn how to perform a software or rate update on the Connect+ and SendPro P franking machines.
Reporting, History & Accounting
Learn how to search for an account on the Connect+ Series and SendPro P
Learn how to edit an account on the Connect+ Series and SendPro P
Learn how to change the Account Status to Inactive on the Connect+ Series and SendPro P
Learn how to view transactions on the Connect+ Series and SendPro P.
Learn how to require and autoclear Job ID's on the Connect+ Series and SendPro P
Learn how to select a surcharge while running mail on the Connect+ Series and SendPro P
Learn how to select Job ID's while running mail on the Connect+ Series and SendPro P.
Learn how to edit transactions on the Connect+ Series and SendPro P.
Learn how to set up and edit global surcharges on the Connect+ Series and SendPro P
Learn how to delete an account on the Connect+ Series and SendPro P
Learn how to run an accounting report on the Connect+ series and SendPro P.
You can view specific transactions during a certain date range or view specific account transactions by creating a transaction filter.
Make sure you do not need a transaction filter before you delete it. When you delete a transaction filter you cannot recover it.
Create a transaction filter to view specific transactions during a certain date range or view specific account transactions.
Edit a transaction filter when you want to change the date range or accounts within a filter.
Set your franking machine to show only unlocked accounts when viewing the account list.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Export an accounting report to view the report from your computer.
Learn how to create an account on the Connect+ series and SendPro P.
Use INVIEW™ Total Meter Reporting to help you run reports to analyse your postage use.
Learn how to resolve accounts missing after performing a software update on the Connect+ Series and SendPro P
Learn how to set up the default reporting period for accounting reports on the Connect+ series and SendPro P.