Guides
3 items
Use Your Product
Use Your Product
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Adding funds
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Creating a new job
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Setting the default job
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Replacing the ink cartridge
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Printing an envelope graphic
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Using differential weighing
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Moving a graphic
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Sealing without printing
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Checking the postage by phone account number
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Uploading a new graphic
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Adding or changing an envelope text message or return address
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Checking the postage amounts available and used
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Preventing and resolving WOW errors
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Exporting an account
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Deleting a job
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Printing the refill summary report
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Printing the funds report
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Creating an account
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Opening a job
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Hiding or unhiding a graphic
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Running an accounting report
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Performing a surcharge payment
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Printing a test pattern
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Changing the account status to inactive
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Performing a network test
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Editing an account
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Searching for an account
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Deleting an account
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Viewing unlocked accounts
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Editing transactions
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Viewing transactions
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Creating a transaction filter
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Editing a transaction filter
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Deleting a transaction filter
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Setting up and editing global surcharges
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Selecting a surcharge while running mail
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Selecting Job ID's
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Requiring and autoclearing Job ID's
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Setting up the default reporting period
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Checking your balance
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Setting the low funds warning and default refill amount
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Creating a count only job
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Printing the received date and time
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Creating a graphic only job
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Creating a weigh rate count job
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Viewing the update history
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Installing a new tape roll
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Printing a permit job
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Changing the envelope size
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Changing the date
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Running a manual weight entry job
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Changing the graphic/message drop order
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Running an attached scale job
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Running a Weigh-on-the-Weigh (WOW) job
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Running a Weigh-on-the-Weigh (WOW) first piece only job
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Replacing the print head
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Getting started with Sendro shipping
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Creating a shipping label
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Finding your postage account number
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Viewing the refill history
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Determining the correct postage method
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How to mail a package
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Changing the class, carrier or special service
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Preparing and correctly feeding mailpieces
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Printing a sample mailpiece
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Editing a job
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Zeroing the scale
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Running mail with different shapes and weights
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Changing or adding a graphic
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Reviewing the mail piece specifications
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System specifications
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Setting the time checks for updates
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Advancing the date automatically
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Envelope feeding maintenance
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Envelope feeding maintenance
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Envelope feeding maintenance
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Sealer maintenance
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Sealer maintenance
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Select Prepay Reply
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Selecting Royal Mail Special Delivery
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Getting a refund for postage on an old franking machine
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Changing users
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Uploading a new envelope message
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Networking and connectivity details
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Performing rate updates
85 items
Connect Your Product
Connect Your Product
5 items
Videos
Videos
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Preventing and resolving WOW errors on the Connect+ series and SendPro P
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Creating a new job on the Connect+ series and SendPro P
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Printing the Refill Summary report on the Connect+ series and SendPro P
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Printing the funds report on the Connect+ series and SendPro P
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Performing a Surcharge Payment on the Connect+ series and SendPro P-series
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Replacing a print head on the Connect+ Series and SendPro P
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Uploading a new Envelope Message on DM Series franking machines
7 items
Error Codes
Error Codes
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Connection issues
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Scale issues
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Weigh-On-The-Way (WOW) Error Codes
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Error 0418420021 "Printer motion sequence failure"
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PSD errors
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03114100D2
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Bug buddy
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Printer unable to communicate with print head
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Meter Locked Data Upload Required message
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"Starting Oracle" freezes on screen
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Pitney Bowes Fail Safe message
11 items
System Messages
System Messages
6 items
Troubleshooting
Troubleshooting
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Sealing issues
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Envelopes not feeding
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Print head issues
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My franking machine is damaged due to flood, fire or any natural disaster
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Resolve a frozen screen
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Blank or black screen or a screen in power saving mode
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Accounts missing after performing a software update
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Royal Mail services not showing on franking machine
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Date on franking machine changes at 5pm
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Poor print quality or not printing
10 items
