Guides
6 items
Downloads
0 items
Use Your Product
Use Your Product
-
Adding funds
-
Checking account balance
-
Replacing the ink cartridge
-
Replacing the print head
-
Selecting an envelope message
-
Running mail
-
Run Mail on your DM300c-DM475
-
Selecting PrePay Reply service
-
Selecting International Mail
-
Updating PC Meter Connect
-
Checking your version of PC Meter Connect
-
Zeroing the scale
-
Using the accounting feature
-
Editing an account
-
Finding the serial number
-
Selecting an account
-
Deleting an account
-
Creating an account
-
Running a print test
-
Cleaning the printer nozzles
-
Cleaning the printhead
-
Uploading a new envelope message
-
Setting up a wired network connection with SmartLink
-
Turning the preset feature off
-
Inspection due or Inspection required
-
Creating a default preset
-
Downloading an envelope message
-
Changing the phone number dialled
-
How to troubleshoot an analogue phone connection on the DM50/DM55
-
Creating a lock code
-
Setting the low funds warning threshold
-
Setting the high value warning threshold
-
Performing a surcharge payment
-
Changing a lock code
-
Setting a franking machine to lock in sleep mode
-
Disabling a lock code
-
Ensuring the correct envelope message will print
-
Selecting Royal Mail Signed For
-
Moving the meter
-
Resetting the communication device
-
Installing the communication device
-
Sending mail to Ireland
-
Withdrawing your postage funds
-
Getting a refund for postage on an old franking machine
-
Downloading and installing PC Meter Connect
-
Networking and connectivity details
-
How to install a wired LAN connection on the DM50/DM55 and DM60
-
Performing rate updates
-
Installing the Communication Device through WiFi
-
Setting up a wired LAN connection
-
Setting up a wireless connection with SmartLink
-
Setting up a wired connection with SmartLink
-
Install Smartlink Cellular
53 items
Connect Your Product
Connect Your Product
-
How to connect your meter to the internet
-
Setting up a wireless connection with SmartLink
-
Setting up a wired connection with SmartLink
-
1811 or Gateway address not set C09
-
How to troubleshoot an analogue phone connection on the DM50/DM55
-
Updating PC Meter Connect
-
Checking your version of PC Meter Connect
-
SmartLink connection issues
-
Troubleshooting SmartLink wireless connection issues
-
Setting up a wired network connection with SmartLink
-
Changing the phone number dialled
-
Installing the communication device
-
Downloading and installing PC Meter Connect
-
Networking and connectivity details
-
Installing the Communication Device through WiFi
-
Setting up a wired LAN connection
-
Install Smartlink Cellular
-
P201F
-
Unable to connect to Pitney Bowes
19 items
Videos
Videos
-
Running Mail on the DM50-DM60
-
Run Mail on your DM300c-DM475
-
Poor print quality on the DM50-DM60
-
Zeroing the scale on the DM50-DM60
-
Adding funds to the DM50-DM60
-
Cleaning the printer nozzles on the DM50-DM60
-
Cleaning the print head on the DM50-DM60
-
Uploading a new Envelope Message on DM Series franking machines
-
"Inspection Due" or "Inspection Required" message on the DM50-DM60
-
Creating a default preset on the DM50-DM60
-
Downloading an envelope message on the DM50-DM60
-
Moving the DM50-DM60
-
Resetting the Communication Device to factory settings
13 items
Error Codes
Error Codes
-
Error 7 or 11
-
EDE2C
-
1811 or Gateway address not set C09
-
1813
-
P2B4B and P2B42-46
-
1803
-
P201F
-
Error 2544 or E2544
-
104
-
Unable to connect to Pitney Bowes
-
0810
-
24A1 / 24A2 / 24A3 / 24A4 / 24A5
-
110c, 1103, 11DA, 1109
-
2303 or 2309
-
107
-
23__
-
Errors 2544, E2544, 2540, meter disabled and 011b
-
P2B4C
-
2809
-
Data Center Error 1816
20 items
System Messages
System Messages
-
Connection required or Data upload required
-
No Dial Tone
-
Waste Tank Full / Near Full
-
Low battery or Battery urgent
-
Balance too low or Insufficient funds
-
Low funds refill postage
-
Modem not detected
-
Low sector
-
Cover Open
-
Envelope not detected
-
No Meter Associated
-
"Preparing Ink" message
-
"Account Needed to Print Postage" message
-
"Invalid Account Number" message
-
"Ink Low" message displays after you replace your ink cartridge
-
Internet not detected
-
"Meter Not Detected" when using PC Meter Connect
-
"Invalid Preset" message displays after changing ink
18 items
Troubleshooting
Troubleshooting
-
Poor print quality
-
Scale not weighing correctly or "Enter Weight" message
-
SmartLink connection issues
-
PC Meter Connect connection issues
-
Connection issues
-
No power or blank display
-
Blink code and LED issues
-
My franking machine is damaged due to flood, fire or any natural disaster
-
Ink Latch Jammed
-
Mail Exceeds Weight Limit
-
Keyboard sticking
-
Troubleshooting SmartLink wireless connection issues
-
Royal Mail services not showing on franking machine
-
Date on franking machine changes at 5pm
-
Wrong town circle
-
Connection Due/ Connection Required- DM50/DM60
16 items
