Guides
6 items
Use Your Product
Use Your Product
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Adding funds
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Checking account balance
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Replacing the ink cartridge
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Replacing the print head
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Selecting an envelope message
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Running mail
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Run Mail on your DM300c-DM475
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Selecting PrePay Reply service
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Selecting International Mail
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Checking your version of PC Meter Connect
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Weight hold mode
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Zeroing the scale
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Using the accounting feature
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Editing an account
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Finding the serial number
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Selecting an account
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Deleting an account
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Creating an account
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Running a print test
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Cleaning the printer nozzles
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Cleaning the printhead
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Uploading a new envelope message
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Setting up a wired network connection with SmartLink
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Turning the preset feature off
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Inspection due or Inspection required
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Creating a default preset
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Downloading an envelope message
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Changing the phone number dialled
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How to troubleshoot an analogue phone connection on the DM50/DM55
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Creating a lock code
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Setting the low funds warning threshold
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Setting the high value warning threshold
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Performing a surcharge payment
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Changing a lock code
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Setting a franking machine to lock in sleep mode
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Disabling a lock code
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Ensuring the correct envelope message will print
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Selecting Royal Mail Signed For
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Moving the meter
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Resetting the communication device
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Installing the communication device
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Sending mail to Ireland
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Withdrawing your postage funds
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Getting a refund for postage on an old franking machine
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Networking and connectivity details
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Setup and network requirements for the SmartLink device
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How to install a wired LAN connection on the DM50/DM55 and DM60
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Performing rate updates
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Installing the Communication Device through WiFi
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Setting up a wired LAN connection
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Setting up a wireless connection with SmartLink
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Setting up a wired connection with SmartLink
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Install Smartlink Cellular
53 items
Connect Your Product
Connect Your Product
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How to connect your meter to the internet
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Setting up a wireless connection with SmartLink
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Setting up a wired connection with SmartLink
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1811 or Gateway address not set C09
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How to troubleshoot an analogue phone connection on the DM50/DM55
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Checking your version of PC Meter Connect
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No power or blank display
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SmartLink connection issues
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Troubleshooting SmartLink wireless connection issues
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Guided Solution Tool for Connection Issues
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Setting up a wired network connection with SmartLink
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Changing the phone number dialled
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Installing the communication device
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Networking and connectivity details
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Setup and network requirements for the SmartLink device
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Installing the Communication Device through WiFi
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Setting up a wired LAN connection
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Install Smartlink Cellular
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P201F
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Unable to connect to Pitney Bowes
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Updating to PC Meter Connect version 05.00.0081
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Downloading and installing PC Meter Connect version 05.00.0081
22 items
Videos
Videos
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Running Mail on the DM50-DM60
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Run Mail on your DM300c-DM475
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Poor print quality on the DM50-DM60
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Zeroing the scale on the DM50-DM60
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Adding funds to the DM50-DM60
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Cleaning the printer nozzles on the DM50-DM60
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Cleaning the print head on the DM50-DM60
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Uploading a new Envelope Message on DM Series franking machines
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"Inspection Due" or "Inspection Required" message on the DM50-DM60
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Creating a default preset on the DM50-DM60
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Downloading an envelope message on the DM50-DM60
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Moving the DM50-DM60
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Resetting the Communication Device to factory settings
13 items
Error Codes
Error Codes
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Error 7 or 11
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EDE2C
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1811 or Gateway address not set C09
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1813
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P2B4B, P2B4D and P2B42-46
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1803
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P201F
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Error 2544 or E2544
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104
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Unable to connect to Pitney Bowes
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0810 or 081B
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24A1 / 24A2 / 24A3 / 24A4 / 24A5
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110c, 1103, 11DA, 1109
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2303 or 2309
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107
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23__
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Errors 2544, E2544, 2540, meter disabled and 011b
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P2B4C
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2809
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Data Center Error 1816
20 items
System Messages
System Messages
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Connection required or Data upload required
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No Dial Tone
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Waste Tank Full / Near Full
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Low battery or Battery urgent
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Balance too low or Insufficient funds
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Low funds refill postage
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Modem not detected
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Low sector
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Cover Open
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Envelope not detected
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No Meter Associated
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"Preparing Ink" message
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"Account Needed to Print Postage" message
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"Invalid Account Number" message
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"Ink Low" message displays after you replace your ink cartridge
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Internet not detected
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"Meter Not Detected" when using PC Meter Connect
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"Invalid Preset" message displays after changing ink
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Select a Carrier
19 items
Troubleshooting
Troubleshooting
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Poor print quality
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Scale not weighing correctly or "Enter Weight" message
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SmartLink connection issues
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PC Meter Connect connection issues
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Connection issues
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No power or blank display
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Blink code and LED issues
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My franking machine is damaged due to flood, fire or any natural disaster
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Ink Latch Jammed
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Mail Exceeds Weight Limit
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Keyboard sticking
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Troubleshooting SmartLink wireless connection issues
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Royal Mail services not showing on franking machine
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Date on franking machine changes at 5pm
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Wrong town circle
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Connection Due/ Connection Required- DM50/DM60
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Guided Solution Tool for Connection Issues
17 items
