DM60 Franking Machine Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Contact our Account Support team to resolve error 7 or error 11.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Installation, Setting Up & Drivers
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Network & Connectivity
Reset the Communication Device to factory settings if your network settings have changed, you are connecting the device to a different network or you are moving from a Wired to Wireless setup, or vice versa.
Try a different connection method, restart the franking machine and Communication Device, check the LEDs and reset the Communication device to resolve connection issues.
You can connect your DM60 franking machine via wired LAN or a wireless (Wi-Fi) network.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Check to ensure that you have the latest version of PC Meter Connect.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device.
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM400M.
Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre.
The white SmartLink cellular device allows you to add funds to your franking machine, perform automatic updates, and receive alerts using the cellular network.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Install the Communication device to add postage funds or download software updates to your franking machine.
Connect your franking machine with a Communication Device to communicate with the Pitney Bowes Data Centre for rate and software updates, postage refills and other transactions.
Check the Communication Device LED blink codes to resolve connection issues.
Restart your franking machine and SmartLink device to resolve the errors EDE2C or EDE29.
Try a different connection method, restart the franking machine and Communication device and reinstall the Communication device to resolve the error 1811 or Gateway address not set C09 message.
Restart the franking machine and SmartLink device or Communication device to resolve Data Centre Error 1816.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Learn how to resolve PC Meter Connect connection issues.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Features & Settings
If the preset feature is enabled, the franking machine reverts to the preset values when it is turned on or wakes up from sleep mode. If the preset feature is disabled, the franking machine reverts to the values last used.
You can set the franking machine to ask you for the lock code when you wake it from sleep mode.
Disable the lock code if you no longer need to prevent unauthorised access to your franking machine.
You can edit the lock code set in your franking machine. You need to know the existing lock code to make any changes.
The lock code prevents unauthorised access to your franking machine after you turn it on or it has entered sleep mode.
Setting the High Value warning helps prevent you accidentally printing excessive postage values.
A preset is a snapshot of franking machine settings that are most commonly used. It creates what is known as a default. If the preset feature is enabled, the franking machine shows the preset values when it is turned on or 'wakes up' after sleep mode.
Download your envelope message to save it on your franking machine.
Once you download your envelope message you need to select it. This ensures it prints on your mail.
Use the Pitney Bowes® PrePay Reply service to print prepaid reply envelopes for 1st and 2nd Class letters that weigh up to 100g for use within the UK.
Envelope Messaging is a feature that allows clients to choose from a range of pre-made artwork, or to create customised logos to print on envelopes alongside postal franks.
Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing.
Use Weight Hold mode if you cannot see the screen of your franking machine when weighing your mailpiece due to its size.
Zero the scale to set the weight to zero.
Zero the scale and restart the franking machine to resolve the scale not weighing or if the message Enter Weight appears.
If you need to move your DM60 franking machine, whether its across the room or to a new facility, a few precautions need to be taken. Follow these steps to move it safely.
Look on your franking machine to find the serial number and Product Code Number (PCN).
The postal frank contains required elements that identify the mailer and the type of mail. Optional elements include advertising graphics and logos.
The date on your franking machine changes to the next day at 5 pm every evening in order to meet Royal Mail requirements.
Printing
Restart your franking machine to resolve the message Preparing Ink.
Try replacing your ink cartridge to improve your print quality.
Check the cartridge is new, is not over two years old and remove all the wrapping from the cartridge to resolve the Ink Low message appears after you replace your ink cartridge.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
You can perform a test print to ensure the correct Envelope Message prints. This prevents you using any of your postage credit in your franking machine.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Mailing & Shipping
A Surcharge Payment allows you to print a custom postage amount on your franking machine. You can enter any value from £0.00 up to £999.99.
Use the international classes when sending mail to Southern Ireland. The franking machine uses Republic of Ireland for Southern Ireland.
Watch the video or follow the instructions below to run mail through your franking machine.
Use Signed For rates to guarantee a signature when Royal Mail deliver your mail.
You can use SendPro Online to print your 1D barcodes for Signed For & Special Delivery services.
Use Royal Mail's International service to mail items outside the UK.
Use the Pitney Bowes® PrePay Reply service to print prepaid reply envelopes for 1st and 2nd Class letters that weigh up to 100g for use within the UK.
Select a class if the Select a Carrier message appears,
For a full list of which services are available please contact Royal Mail.
Network & Connectivity
Reset the Communication Device to factory settings if your network settings have changed, you are connecting the device to a different network or you are moving from a Wired to Wireless setup, or vice versa.
Try a different connection method, restart the franking machine and Communication Device, check the LEDs and reset the Communication device to resolve connection issues.
You can connect your DM60 franking machine via wired LAN or a wireless (Wi-Fi) network.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Check to ensure that you have the latest version of PC Meter Connect.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device.
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM400M.
Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre.
The white SmartLink cellular device allows you to add funds to your franking machine, perform automatic updates, and receive alerts using the cellular network.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Install the Communication device to add postage funds or download software updates to your franking machine.
Connect your franking machine with a Communication Device to communicate with the Pitney Bowes Data Centre for rate and software updates, postage refills and other transactions.
Check the Communication Device LED blink codes to resolve connection issues.
Restart your franking machine and SmartLink device to resolve the errors EDE2C or EDE29.
Try a different connection method, restart the franking machine and Communication device and reinstall the Communication device to resolve the error 1811 or Gateway address not set C09 message.
Restart the franking machine and SmartLink device or Communication device to resolve Data Centre Error 1816.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Learn how to resolve PC Meter Connect connection issues.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Printing
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
You can perform a test print to ensure the correct Envelope Message prints. This prevents you using any of your postage credit in your franking machine.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues.
Restart your franking machine to resolve the message Preparing Ink.
Try replacing your ink cartridge to improve your print quality.
Check the cartridge is new, is not over two years old and remove all the wrapping from the cartridge to resolve the Ink Low message appears after you replace your ink cartridge.
Errors & Troubleshooting
Check for obstructions in the print area and restart your franking machine to resolve errors P2B4B, P2B4D and P2B42-46.
Restart your franking machine to resolve the message Preparing Ink.
Check for jammed material, feed mail towards the right and rear of the franking machine to resolve the Envelope Not Detected message.
Restart your franking machine and reseat the printhead to resolve error P2B4C.
Download rates software to your franking machine to resolve error codes 110c, 1103, 11DA and 1109.
Check the Waste Ink Tray and reset the counter to resolve Waste Tank Full or Waste Tank Near Full.
Perform a connection or a balance enquiry to resolve the messages Connection Required or Data Upload Required.
Restart your franking machine to resolve errors 24A1, 24A2, 24A3, 24A4 and 24A5.
Restart the franking machine to resolve System Fault 2003.
Consult your IT department to complete the installation of PC Meter Connect if Windows error 2809 appears on your computer.
Restart the franking machine to resolve errors that begin with 23.
Restart the franking machine to resolve the Manufacturing Mode message.
Restart the franking machine to resolve errors 2544, E2544, 2540, meter disabled or 011b.
Press Clear and look for another error code to resolve errors 0810 and 081B.
Restart the franking machine to resolve the FLASH NEEDS INIT message.
Check all the covers are closed and restart your franking machine to resolve the Cover Open message.
Please chat with us to resolve the Low Battery or Battery Urgent message.
Check the settings and set up the preset again if the message Invalid Preset appears.
Restart your franking machine to resolve the message Low Sector.
Restart the franking machine if it freezes on Initialising.
Connect your franking machine with a SmartLink device or PC Meter Connect if error 1813 appears.
Ensure that you are pressing the unlock symbol on the latch or push the lock symbol firmly and then try the unlock symbol again if the ink cartridge latch is jammed.
Check the franking machine is not in sleep mode, check the contrast and restart the franking machine to resolve no power or a blank screen.
Connect your franking machine to Pitney Bowes to download any available software updates if the wrong town name is printed in the circle.
See the Adding accounts to your online profile article to resolve the No Meter Associated message in Inview.
Restart the franking machine and try gently pushing the key to its original position to resolve the keyboard sticking.
For a full list of which services are available please contact Royal Mail.
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Maintenance
If you get a bad test print pattern, clean your print nozzles to try to correct the problem.
You may need to install a new printhead when the existing printhead is producing poor print quality.
Clean the printhead to resolve poor print quality.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
Refilling Postage
Add postage in multiples of £10 to resolve error 104.
Please chat with us to resolve the Invalid Account Number message.
Log in to Your Account and review your accounts for any outstanding balances due to resolve error 7 or 11.
Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message.
Use your franking machine to check your postage balance within your Pitney Bowes account.
The Low Funds warning acts as a reminder to add more postage to the franking machine.
Adding postage to the device allows you to print postage and use your device.
You can apply to Royal Mail for a refund if your mail is damaged or has been printed incorrectly.
Add enough funds to the franking machine to make the postage balance above the low funds warning threshold.
Learn how Pitney Bowes credits unused postage to your account after you return a cancelled franking machine or when you receive a replacement franking machine.
Rate Change
To get the latest Royal Mail rates, perform a rate update on the DM60 to ensure that you print accurate postage.
Reporting, History & Accounting
Turn the Accounting feature on to track the postage that departments or individuals within your organisation use.
When you use accounting on your franking machine, you must select an account before you can print postage.
Edit an account when you want to change the account name or password.
Add accounts, using the optional accounting feature, to track your postage costs by account categories. Common account categories include departments, people, locations and projects.
You can delete an account when necessary. Make sure you do not need an account's data before you delete an account, as you cannot recover deleted data.
If you use Accounting, select an account or if you do not use Accounting, turn off Accountng to resolve the message Account needed to print postage.
Use INVIEW™ Total Meter Reporting to help you run reports to analyse your postage use.