Connect+ Series 500W-3000 /
SendPro P Series 1000-3000 Support
Find solutions
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Product Orders & Returns
Network & Connectivity
Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Features & Settings
Learn how to change the PB Postage number on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to shut down your system on the Connect+ and SendPro P-Series.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Printing
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Network & Connectivity
Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Printing
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Errors & Troubleshooting
Reboot your meter to resolve error 0195610031.
Learn how to resolve error code 041842009A on the Connect+ series and SendPro P.
Account names cannot be changed once transactions are run against an account. To prevent further transactions from being run on an account, you can make the account inactive.
Learn how to resolve a black or blank screen or a screen in power saving mode on the Connect+ Series, SendPro P.
Learn how to resolve a frozen screen on the Connect+ Series, SendPro P.
Learn how to resolve an "Inspection Due" or "Inspection Required" message on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Open the covers, remove the mailpiece and clean the feed deck with canned air to resolve jammed mail.
Maintenance
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Refilling Postage
Reboot your meter to resolve error 0195610031.
Learn how to resolve error code 08104102F4 on the Connect+ Series and SendPro P-Series.
The funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
Learn how to remove the funds on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000 and return them to your postage account.
Learn how to add postage to the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Product Orders & Returns
Learn how to remove the funds on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000 and return them to your postage account.
Documents and Software
For information on service offerings and level of support, download the Pitney Bowes Technical Support Overview