Connect+ Series 500W-3000 /
SendPro P Series 1000-3000 Support
Find solutions
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Network & Connectivity
Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ 3000.
Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to update the software or Canada postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve connection issues on the Connect+ Series and SendPro P-Series
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Features & Settings
Learn how to correct the date on your mail piece using the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to check your balance on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to add postage to the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to change the PB Postage number on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to edit accounts on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to change the default job on the Connect+ Series and SendPro P
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
Learn how to confirm that the latest rates are installed on the Connect+ Series or SendPro P-Series.
Learn how to resolve error code 031A41000D, How to resolve on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and more.
Learn how to resolve scale errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 019841000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
The location code is used to calibrate your scale to your geographic location, based on your latitude coordinates.
Learn how to resolve error code 019861001A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
How to resolve error code 03114100AA on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Printing
Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 03114100D5 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04182200C2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ Connect+ 3000.
Learn how to resolve error code 021342002A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 041822002D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error 0418420021 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04184200A9 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04184200B3 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 018C61000C on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0418420039 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Change or add a graphic ad that is already downloaded or present on your system, and then print the graphic on the envelope.
Learn how to print additional postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Mailing & Shipping
Learn how to resolve error code 0204460004 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to print additional postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Network & Connectivity
Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ 3000.
Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to update the software or Canada postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve connection issues on the Connect+ Series and SendPro P-Series
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Printing
Learn how to resolve error code 03114100D5 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04182200C2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ Connect+ 3000.
Learn how to resolve error code 021342002A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 041822002D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error 0418420021 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04184200A9 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04184200B3 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 018C61000C on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0418420039 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Change or add a graphic ad that is already downloaded or present on your system, and then print the graphic on the envelope.
Learn how to print additional postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Errors & Troubleshooting
Learn how to resolve error code 0311A100A4 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to resolve error code 0198610014 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 071F41000D on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve bug buddy errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 03114100AD, 198610011, 213420019 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04182200C2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ Connect+ 3000.
Learn how to resolve error code 019B61000A on the Connect+ 500W, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®.
Learn how to resolve error code 0195610010 on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 018C610004 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 041842003E on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 019961000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error 041842006F "Invalid ink supply and printhead configuration" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 041822009B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0198610010 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn resolving error 019B61000B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0199610008 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0203420700 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 018C610033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0196610006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 04182200AF on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0199210001 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Directions on how to resolve error code 0198620006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0194610005 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Remove the tape from the meter, turn the meter off, replace the tape then restart the meter to resolve the error 031A410001 "Sensor auto calibration error".
Reboot your meter to resolve error 0195610031.
Learn how to resolve error 0195-61-0013 on the Connect+ Series and SendPro P-Series
Maintenance
Learn how to resolve error code 03114100C8 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0311A100A6 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn resolving error code 03114100A2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to resolve error code 031A410031 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 031A41000D, How to resolve on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and more.
Learn how to resolve error code 031A410032 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 03114100CA on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn resolving error 0213420027 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 03114100DE on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to resolve error code 0205410039 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 03114100DF on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 031A410009 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how resolving error 03114100DB on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to resolve error code 019861001B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve print head errors on the Connect+ Series and SendPro P.
Learn how to resolve error 0195-61-0013 on the Connect+ Series and SendPro P-Series
Learn how to resolve error code 019861001A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
How to resolve error code 03114100AA on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Refilling Postage
Learn how to resolve error code 08104102F4 on the Connect+ Series and SendPro P-Series.
Learn how to resolve error code 019341000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0195610010 on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0193610001 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Reboot your meter to resolve error 0195610031.
Learn how to check your balance on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.
Learn how to add postage to the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to remove the funds on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000 and return them to your postage account.
The funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
Refill your meter for a smaller amount or check your postage balance to resolve "Balance Too Low" or "Insufficient Funds".
Learn how to print additional postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Rate Change
Learn how to confirm that the latest rates are installed on the Connect+ Series or SendPro P-Series.
Learn how to update the software or Canada postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Reporting, History & Accounting
Learn how to resolve error code 01A1610001 on the Connect+ 500W, Connect+ 1000, Connnect+ 2000, and Connect+ 3000.
Learn how to resolve error code 01A1610002 Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 018061001D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to create an account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to edit accounts on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
Product Orders & Returns
Learn how to remove the funds on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000 and return them to your postage account.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview