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Postage Meters

mailstation2^™
DM300C^™ Postage Meter
SendPro^™ P Series mailing and shipping system
SendPro^™ integrated shipping solution
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Inserters, Sorters & Printers

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DA50s AddressRight^® Addressing System
DA70s AddressRight^® Addressing System
DA80f AddressRight^® Addressing System
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Postage Expense Management Solutions

Budget Manager
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Risers and Sorters
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SendSuite^® Live
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SendSuite^® Tracking Online

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TrueSort^™ automated parcel solutions
OneSort^™ automated data capture solutions

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Postage Meter Ink & Supplies

mailstation
mailstation2
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Interdepartmental Envelopes

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Pitney Bowes Support | Canada
Products
Connect+ Series SendPro P Series Support

Connect+ Series 500W-3000 /
SendPro P Series 1000-3000 Support

Getting Started
Using Your Product
Connecting Your Product
Messages and Errors
Reference
Downloads

Getting Started

Connect+® | SendPro™ P Series Operator Guide

Using Your Product

Getting a refund on misprinted or printed and unused postage on the mailstation Series, DM Series and Connect+/SendPro P-Series

Learn how to get a refund on misprinted or printed and unused postage on the mailstation series, DM Series and Connect+ / SendPro P-Series.

Adding postage to your mail piece using the Connect+ 500W, Connect+ 1000, and more

Learn how to add additional postage to your mail piece using the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to add postage to the Connect+ 500W, Connect+ 1000, 2000, 3000

Learn how to add postage to the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to check your balance on the Connect+ 500W, Connect+ 1000, 2000, 3000

Learn how to check your balance on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

How to configure a proxy on the Connect+ 500W, Connect+ 1000 and more

Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to re-date your mail piece using the Connect+ 500W, Connect+ 1000, and more

Learn how to correct the date on your mail piece using the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to add additional postage to your mail piece using the Connect+ 500W, Connect+ 1000, and more

Learn how to additional postage to your mail piece using the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Messages and Errors

Topics: System Messages Error Codes

System Messages

How to resolve Private IP not available on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

View All Collapse

Error Codes

Error Code: 021342002A, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 021342002A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 041822002D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 041822002D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 019961000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 019961000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error 0810-41-02F4, how to clear the error on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 0810-41-02F4 on a Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 041822009B, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 041822009B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0198610010, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0198610010 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0199610008, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0199610008 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error: 019B61000B how to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn resolving error 019B61000B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100D5, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100D5 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error code: 031A41000D, how to resolve on a Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 031A41000D, How to resolve on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and more.

Error Code: 04182200C2, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 04182200C2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ Connect+ 3000.

How to resolve connection errors on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve connection errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

Error code: 03114100DB, how to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how resolving error 03114100DB on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

Error code: 03114100A2, how to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn resolving error code 03114100A2 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

Error Code: 04182200AF, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 04182200AF on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 04184200B3, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 04184200B3 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 01A1610002, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 01A1610002 Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 01A1610001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 01A1610001 on the Connect+ 500W, Connect+ 1000, Connnect+ 2000, and Connect+ 3000.

Error Code: 071F41000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 071F41000D on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0195610010, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0195610010 on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100C8, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100C8 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error code: 031A410001 , how to resolve on the Connect + 500W, Connect + 1000, and more

Learn how to resole error code 031A410001 on the Connect + 500W, Connect + 1000, Connect+ 2000, Connect+ 3000.

Error Code: 019861001B, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 019861001B on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0418420039, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0418420039 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0213420019, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0213420019 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100AD, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100AD on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 018061001D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 018061001D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error code: 018C61000C, how to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 018C61000C on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Codes: 0194610005, how to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 0194610005 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0199210001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0199210001 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 019341000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 019341000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0311A100A6, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 0311A100A6 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0195610031, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0195610031 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 031A410009, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 031A410009 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0198620006, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Directions on how to resolve error code 0198620006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 019861001A, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 019861001A on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 019841000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 019841000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0193610001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0193610001 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0198610011, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0198610011 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100AA, How to resolve on the Connect+ 500W, Connect+ 1000 and more

How to resolve error code 03114100AA on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code:03114100DE, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100DE on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

Error code: 0311A100A4, how to resolve on the Connect+ 500W, Connec+ 1000, and more

Learn how to resolve error code 0311A100A4 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

Error Code: 0196610006, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0196610006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0203420700, how to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0203420700 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100DF, how to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100DF on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 018C610033, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 018C610033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 04184200A9, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 04184200A9 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error: 019B61000A, how to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 019B61000A on the Connect+ 500W, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®.

Error Code: 0204460004, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0204460004 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error code 0418420021: How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error 0418420021 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 041842006F, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 041842006F on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error: 0213420027, how to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn resolving error 0213420027 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to resolve scale errors on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve scale errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to resolve Postal Security Device (PSD) errors on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ 3000.

Error Code: 0198610014, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0198610014 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0418420033, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 031A410032, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 031A410032 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 019E610001, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 019E610001 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 041842003E, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 041842003E on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 03114100CA, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 03114100CA on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 018C610004, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 018C610004 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 031A410031, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 031A410031 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to resolve print head issues on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve print head errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Error Code: 0205410039, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0205410039 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

View All Collapse

Connecting Your Product

How to resolve connection errors on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve connection errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000.

How to resolve Postal Security Device (PSD) errors on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Weigh on the Way errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000 and Connect+ 3000.

How to configure a proxy on the Connect+ 500W, Connect+ 1000 and more

Learn how to configure a proxy on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to update the software or postal rates on the Connect+500W, Connect+ 1000 and more

Learn how to update the software or postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

How to resolve Private IP not available on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Reference

Envelope specifications for your Connect+

Learn the specifications for an envelope (mail piece) to use with your Connect+ digital postage meter.

How to create an online account

Creating an online account gives you a wide variety of account management tools, such as paying invoices and statements online, setting up auto pay Viewing contract details and more.

How to Create a Case

Learn how to easily create your own cases online, for questions or assistance for your account or for technical support.

Downloads

How to update the software or postal rates on the Connect+500W, Connect+ 1000 and more

Learn how to update the software or postal rates on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Need additional help?

Create a Case
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