SendSuite® Tracking Online Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
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Learn how to configure email package notifications in SendSuite Tracking Online.
Installation, Setting Up & Drivers
Learn how to install the Signature Pad App for SendSuite Tracking Online.
SendSuite Tracking Online supports BYOAD (Bring Your Own Approved Device) for subscribers. Both Apple iOS and Android platforms are supported.
Learn how to download and install the Zebra GK420d printer driver for SendSuite Tracking Online or PitneyTrack Inbound.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Network & Connectivity
List of URLs that need to be whitelisted to ensure proper operation of SendSuite Tracking Online
Learn how to set up wireless (Wi-Fi) on the T6MS scanner with SendSuite Tracking Online.
If your web browser is set up to use a proxy server, you will need to add exceptions to allow SendSuite Tracking Online or PitneyTrack Inbound to communicate with the Pitney Bowes servers.
Features & Settings
Learn how to set the language in SendSuite Tracking Online.
Locations help you track where a package is or is headed, such as a building, floor or office, and record package-related events tied to that location.
Checkpoints allow you to record a package checkpoint to keep track of your packages along the way.
Learn how to set up wireless (Wi-Fi) on the T6MS scanner with SendSuite Tracking Online.
You can pair the wireless printer with a Tracking Assistant so that you can print to it from the Tracking Assistant.
Learn how to configure the session timeout (the amount of inactive time before a user is signed out) in SendSuite Tracking Online.
You can collect signatures, pictures, or ID card scans as proof of delivery for delivered packages. You can select a maximum of 2 options per delivery method (desktop and mobile).
Learn how to configure Quick Receive in SendSuite Tracking Online.
Learn how to configure the Receiving During Delivery option in SendSuite Tracking Online.
Learn how to enable recipient capture from 2D carrier barcodes in SendSuite Tracking Online.
Administrators can create custom alerts for expected packages.
You can choose how long SendSuite Tracking Online keeps package data. Records can be archived or permanently deleted.
Learn how to remove a device from "Bring Your Own Approved Devices (BYOAD)" in SendSuite Tracking Online.
Learn how to configure email package notifications in SendSuite Tracking Online.
Learn how to delete locker banks in SendSuite Tracking Online.
Learn how to enable accessibility (ADA) for lockers in SendSuite Tracking Online.
Learn how to configure the "Deliver to" action in SendSuite Tracking Online.
You can add custom fields to Contact forms, Receive, Edit, and Deliver forms, or Manage Asset forms.
You can delete custom carriers that have been added to SendSuite Tracking Online.
You can edit custom carriers that have been added to SendSuite Tracking Online.
Barcode labels use a standard template that does not allow changes. The barcode label format is 4 x 4.5 inches and data contains the Received date, Sender, Recipient, Tracking Number, and Pitney Bowes logo.
If you use carriers that are not on the included list, you can add custom carriers to SendSuite Tracking Online.
SendSuite Tracking Online can be integrated with Pitney Bowes Intelligent Lockers.
Learn how to enable the generation of tracking numbers for packages without a carrier tracking number.
Learn how to configure USPS Last Mile Integration in SendSuite Tracking Online.
Learn how to sign in to SendSuite Tracking Online without a Welcome email.
Learn how to calibrate the LCD signature pad used with SendSuite Tracking, SendSuite Tracking Online or PitneyTrack Inbound.
If your web browser is set up to use a proxy server, you will need to add exceptions to allow SendSuite Tracking Online or PitneyTrack Inbound to communicate with the Pitney Bowes servers.
Learn how to adjust the display contrast on the signature pad used with SendSuite Tracking, SendSuite Tracking Online, or PitneyTrack Inbound.
If you forget your SendSuite Tracking Online password, you can reset it.
Learn how to add Checkpoints in SendSuite Tracking Online.
Learn how to edit Locations in SendSuite Tracking Online.
Learn how to delete a user in SendSuite Tracking Online.
Learn how to edit users in SendSuite Tracking Online.
Learn how to invite users to SendSuite Tracking Online.
Learn how to find the T6MS Tracking Assistant serial number when the device is used with SendSuite Tracking Online.
Learn how to add Locations in SendSuite Tracking Online.
Learn how to use the SendSuite Tracking Online or PitneyTrack Inbound Mobile App in offline mode.
Learn how to reset a T6WE Wedge Scanner for SendSuite Tracking Online or PitneyTrack Inbound.
You can reset a J794 scanner by disconnecting and reconnecting it.
Learn how to manually update SendSuite or PitneyTrack Inbound apps on Pitney Bowes-provided mobile devices.
You can add assets to SendSuite Tracking Online to track their assignment, location, and movement.
Administrators can edit custom fields as needed.
If you no longer need a custom field, an administrator can delete it.
You may be instructed to change your account type as part of a SendSuite Tracking Online update.
You can search for assets in the system using any word or phrase in the record, or by date or status.
Learn how to register for a SendSuite Tracking Online account.
List of URLs that need to be whitelisted to ensure proper operation of SendSuite Tracking Online
You can enable and configure the signature pad device for magstripe reading in SendSuite Tracking Online.
Learn how to get the session Support Code in SendSuite Tracking Online.
Learn about the user password requirements for SendSuite Tracking Online.
Release Notes for SendSuite Tracking Online
You can import recipients into SendSuite Tracking Online from a list in CSV format manually as needed, or schedule automatic recurring imports. A template is provided to assist you in formatting your list correctly for a successful import.
Learn how to scan 2D barcodes in the SendSuite Mobile app for SendSuite Tracking Online.
Learn how to add contacts (recipients and senders) in SendSuite Tracking Online.
Learn how to delete contacts (recipients and senders) from SendSuite Tracking Online.
Learn how to export contacts (recipients and senders) from SendSuite Tracking Online.
Learn how to update contacts (recipients and senders) in SendSuite Tracking Online.
Receiving
Learn how to enable the generation of tracking numbers for packages without a carrier tracking number.
You can use the SendSuite Mobile App on a handheld device to receive packages into SendSuite Tracking Online.
When you receive a package, you can use the Receive feature to "Receive", or log, the package into SendSuite Tracking Online.
The Packages screen displays the history of all packages in your system.
You can delete a package record from the system if it is no longer needed.
Follow these steps to deliver a package to the recipient using the desktop version of SendSuite Tracking Online (rather than a Tracking Assistant).
Learn how to deliver packages with a SendSuite Tracking Online Tracking Assistant.
Learn how to edit a package in SendSuite Tracking Online.
Learn how to scan 2D barcodes in the SendSuite Mobile app for SendSuite Tracking Online.
Learn how to use the SendSuite Tracking Online or PitneyTrack Inbound Mobile App in offline mode.
When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into SendSuite Tracking Online and reserve a locker for it.
You can export a report of your packages in CSV or PDF format.
Network & Connectivity
List of URLs that need to be whitelisted to ensure proper operation of SendSuite Tracking Online
Learn how to set up wireless (Wi-Fi) on the T6MS scanner with SendSuite Tracking Online.
If your web browser is set up to use a proxy server, you will need to add exceptions to allow SendSuite Tracking Online or PitneyTrack Inbound to communicate with the Pitney Bowes servers.
Printing
Learn how to resolve printing failure when using SendSuite Tracking Online or PitneyTrack Inbound with Google Chrome.
Errors & Troubleshooting
If a handheld scanner will not scan in direct sunlight, you can change settings in DataWedge to allow scans in direct sunlight.
Learn how to resolve AirWatch remote management or software update issues with a SendSuite Tracking Online or PitneyTrack Inbound Tracking Assistant running Android version 7.x (Nougat).
There are several reasons why a Tracking Assistant is not syncing with SendSuite Tracking, SendSuite Tracking Online, or PitneyTrack Inbound.
If you get a white screen when trying to take a picture in the SendSuite Tracking Online or PitneyTrack mobile app, the camera permission needs to be enabled.
Learn how to resolve printing failure when using SendSuite Tracking Online or PitneyTrack Inbound with Google Chrome.
If SendSuite Tracking Online or PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.
Learn how to resolve AirWatch remote management or software update issues with a SendSuite Tracking Online or PitneyTrack Inbound Tracking Assistant running Android version Jelly Bean (4.1), KitKat (4.4), or Marshmallow (6.0).
Maintenance
Learn how to clean and disinfect a Tracking Assistant used with SendSuite Tracking Online, SendSuite Tracking, or PitneyTrack.
Learn how to clean and disinfect printers used with PitneyTrack Inbound, SendSuite Tracking Online, SendSuite Tracking, SendSuite Live, SendSuite Xpress, Arrival, or Ascent.
Learn how to reset a T6WE Wedge Scanner for SendSuite Tracking Online or PitneyTrack Inbound.
You can reset a J794 scanner by disconnecting and reconnecting it.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
You can edit assets to track and update their assignment, location, and movement.
You can view the status and recent activity of assets, as well as edit or delete asset records.
Reporting, History & Accounting
Learn how much your business will save by implementing
SendSuite Tracking Online to track your packages.
Learn how to use the desktop widgets in SendSuite Tracking Online to see packages that were processed today
The audit log shows the login history for all users.
When opening exported CSV reports in Excel, it auto-formats the cells, which can cause data to be displayed incorrectly. To view exported reports with the data formatted correctly, the file must be imported instead of opened.
You can export a report of your packages in CSV or PDF format.
You can export a report of your assets in CSV or PDF format.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview