Get Started

Guides
1 items

Downloads
2 items
Use Your Product
Use Your Product
77 items
Error Codes
Error Codes
0 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
7 items
SendSuite Tracking Online Support
Getting the session Support Code
Resetting your password
Using the desktop widgets to see packages processed today
Adding Checkpoints
Editing Locations
Receiving a package in the SendSuite Mobile App
Viewing the audit log
Editing contacts
Exporting contacts
Deleting contacts
Adding contacts (recipients and senders)
Adding Locations
Scanning 2D barcodes on mobile devices
Editing a package
Delivering packages with a Tracking Assistant
Delivering a package from the desktop
Deleting packages
Viewing packages
Receiving a package
Finding the T6MS serial number
Inviting users
Editing users
Deleting users
Cleaning and disinfecting a printer
Cleaning and disinfecting a Tracking Assistant
Resetting a J794 scanner
Resetting T6WE Wedge Scanner
Updating the SigWeb certificate for the signature pad
Using the mobile app in offline mode
Updating SendSuite or PitneyTrack Inbound apps on mobile devices
User password requirements
Viewing exported CSV reports in Excel
Adding an asset
Editing assets
Viewing assets
Searching for assets
Editing a custom field
Exporting assets
Deleting custom fields
Exporting packages
Receiving a package for a locker in SendSuite Tracking Online
Registering for a SendSuite Tracking Online account
Setting the language
Networking and connectivity details
Signing in without a Welcome email
Configuring USPS Last Mile Integration
Configuring Locations
Configuring Checkpoints
Configuring Intelligent Lockers
Adding custom carriers
Configuring barcode label printing
Editing custom carriers
Deleting custom carriers
Adding custom fields
Configuring the Deliver to action
Enabling magstripe reading with the signature pad
Enabling accessibility (ADA) for lockers
Deleting locker banks
Configuring email package notifications
Removing a device
Setting options for archiving and deleting package data
Creating package alerts
Importing recipients
Enabling recipient capture from 2D carrier barcodes
Configuring the Receiving During Delivery option
Configuring Quick Receive
Configuring proof of delivery options
Configuring the session timeout
Installing the SendSuite Mobile App on BYOAD hardware
Pairing a J538 or J539 printer with a Tracking Assistant
Installing the Signature Pad App
Setting up Wi-Fi on T6MS scanner
Enabling tracking numbers for packages without carrier tracking number
Adjusting the display contrast of the signature pad
Calibrating the signature pad
Adding proxy server exceptions
Downloading and installing the Zebra GK420d printer driver
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Handheld scanner will not scan in direct sunlight
AirWatch remote management or software update issues with Android 4.1 (Jelly Bean), 4.4 (KitKat), or 6.0 (Marshmallow) Tracking Assistant
AirWatch remote management or software update issues with Android 7.x (Nougat) Tracking Assistant
Unable to connect to Signature Pad
Unable to print with Google Chrome
Tracking Assistant not syncing
White screen when trying to take a picture in the SendSuite Tracking Online or PitneyTrack mobile app
7 items