Guides
4 items
Downloads
1 items
Use Your Product
Use Your Product
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Adding a graphic to your envelope
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Updating postal rates or software updates
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Performing Royal Mail postal inspections
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Deleting a Wi-Fi network
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Connections on the back
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Parts of the machine
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Sections of a meter stamp
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Cleaning the moistener brush and wick assembly
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Printing a report for the number of mailpieces sent
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Deleting presets
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Renaming presets
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Selecting presets
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Creating presets
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Clearing or resetting the number of mailpieces you've sent
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Change the default refill amounts for Envelope Printing
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Printing a graphic on your envelope with no postage
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Checking your Envelope Printing postage account balance
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Editing an Envelope Printing account
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Uploading system logs
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Adjusting the display
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Supplies and optional accessories
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Using the weighing platform for Envelope Printing
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Printing postage on envelopes
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Viewing the total Envelope Printing postage spent
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Adding a custom text message to your mail
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Getting a refund for postage on an old franking machine
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Installing a scale
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Emailing tracking numbers for Parcel Shipping labels
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Creating a new sender address for Parcel Shipping labels
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Using the Parcel Shipping address book
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Editing addresses in the Parcel Shipping address book
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Getting a Royal Mail refund for damaged or incorrectly printed mail
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Emailing a postage printing account report
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Editing the sender address for Parcel Shipping
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Deleting an Envelope Printing account
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Deleting addresses from the Parcel Shipping address book
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Creating a Parcel Shipping preset
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Creating or disabling the security pin
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Cleaning the printer nozzles
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Advancing the date
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Adjusting time zone and location code
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Setting the label options for Parcel Shipping labels
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Setting the postage printing account report period
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Setting the Envelope Printing low funds warning
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Setting the Envelope Printing account report preferences
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Reprinting a Parcel Shipping label
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Printing a receipt when refilling postage for Envelope Printing
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Printing only the date and time
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Printing an Envelope Printing funds report
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What are presets
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Adding an Envelope Printing account
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Selecting an Envelope Printing account
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Moving your meter
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Modifying a Parcel Shipping cost account
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Installing the printhead
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Installing an external scale
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Getting a Parcel Shipping label refund
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Filling the moistener tank
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Specifications
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Use SendPro Online Global to print Parcel Shipping labels
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Managing your Royal Mail postage funds
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Zeroing the scale
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Viewing the Envelope Printing postage refill history
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Uploading Envelope Printing transactions
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Tracking a parcel
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Signing in to and out of Parcel Shipping
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Setting a transaction limit for Parcel Shipping labels
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What is accounting
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Replacing the ink cartridge
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Sealing envelopes
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Sending a First Class Letter envelope
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Refilling postage for your Envelope Printing balance
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Preventing envelope feeding problems
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Entering weight manually
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Sealing the envelope only (bypass all printing)
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Navigating the home screen
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What are print modes
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Ordering ink
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What are Sub accounts and sub sub accounts
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Using the Toolbar
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Avoiding envelope sealing issues
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Navigating the Envelope Printing screen
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What are cost accounts
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Printing a Parcel Shipping label
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Adding new addresses to the Parcel Shipping address book
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Searching addresses in the Parcel Shipping address book
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Turning cost accounts on or off for Parcel Shipping labels
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Printing a Parcel Shipping label from the address book
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Adding a Parcel Shipping cost account
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Printing a test print pattern
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Running Envelope Printing account reports
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Installing the SendPro C, SendPro +
93 items
Connect Your Product
Connect Your Product
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How to connect your meter to the internet
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Guided Solution Tool for Connection Issues
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Connecting to a hidden Wi-Fi network
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Networking and connectivity
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Checking the MAC address for wired and wireless networks
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Checking your network connection
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Setting up a proxy server
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Setting up a wired network connection
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Setting up a wireless (WiFi) connection
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Wireless (WiFi) connection issues
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Wired network connection issues
11 items
System Messages
System Messages
10 items
Troubleshooting
Troubleshooting
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Royal Mail services not showing on franking machine
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Postage Balance displays "reading"
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Flashing power light
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Unable to refill postage for envelope printing
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Poor print quality with the 1E35 printer
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Solid red light on the 1E35 label printer
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Sealing issues
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Screen is blank or black, or frozen on the Pitney Bowes logo
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"Oops! Something went wrong" message
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Poor print quality or not printing
10 items
