Use Your Product
Use Your Product
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Installing the SendPro Online software
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Creating a domestic shipping label in SendPro Online
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Importing addresses
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Automating postage refills
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Managing users
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Creating a ship request
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Printing ship requests
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Deleting ship requests
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Formatting a Mail Stop recipient address
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Editing an address
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Signing in
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Comparing carrier rates
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Automatically saving addresses to address book
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Changing the nickname of a FedEx account
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Filing a Delivery Assurance claim
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Creating and printing a domestic shipping label
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Scheduling a carrier pickup
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Reprinting a shipping label
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Verifying an address
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Searching for a shipment
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Printing stamp rolls
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Filing an insurance claim
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Adding an address to the address book
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Adding users
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Running a Daily Activity Report
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Requesting a USPS stamp refund
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Shipment delivery issues
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Ordering supplies
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Printing stamp sheets
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Printing envelopes
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Creating a label from the address book
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Batch label printing
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Printing a FedEx manifest
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Setting up email notifications
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Creating a Same-day Delivery label
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Tracking a shipment in the SendPro Online Mobile App
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Watching a shipment in the SendPro Online Mobile App
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Adding postage in the SendPro Online Mobile App
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Requesting a USPS label refund
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Reprinting a label
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Searching for an address in the Address Book in the SendPro Online Mobile App
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Emailing tracking information from the SendPro Online Mobile App
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Viewing your history in the SendPro Online Mobile App
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Adding an address to the Address Book in the SendPro Online Mobile App
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Deleting an address from the Address Book in the SendPro Online Mobile App
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Editing an address in the SendPro Online Mobile App
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Signing out of the SendPro Online Mobile App
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Creating a shipping label SendPro Online Mobile App
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Requesting USPS label refund
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FAQ
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Printing a postage correction stamp
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Checking label refund status
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Printing USPS SCAN Form 5630
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Voiding a UPS or FedEx label
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Label printing issues
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Exporting a History report
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Creating a return label
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Deleting an address
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Printing a label with a tracking number
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How to view your e-Return Receipt signatures on pitneybowes.com
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Changing the sender (from) address
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How to create a cost account for Trackable Labels on the SendPro C200,C300 and C400
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How to refill postage for your Trackable Label Postage Balance on the SendPro C200, C300 and C400
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How to track a package on the SendPro C200, C300 and C400
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Electronic Return Receipts
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Changing or resetting your password
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Tracking a shipment
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Viewing postage spending
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Viewing your history
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Using FedEx SmartPost
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Updating AMD or Intel graphics drivers
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Exporting cost accounts
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Applying a cost account to a label
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Using third party billing
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Exporting addresses
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Adding postage
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Creating an international, military, or U.S. territory shipping label
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Canceling a SendPro Online subscription
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Sending Certified Mail with USPS shipping labels
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Sending Certified Mail when printing USPS stamps
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Changing your SendPro Online subscription payment method
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Installing the roll in the Brother QL1050 printer
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Clearing the cache in the SendPro Online software
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Voiding a FedEx or UPS label
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Installing the scale - Windows
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Setting up Desktop SendKit
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Signing up
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Installing Brother QL1050 printer - Windows
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Installing Brother QL1050 printer - Mac
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Installing the Datamax W1110, 1E40, 1E35, 1E41, or 1E45 printer - Windows/Mac (non-networked)
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Default stamp and envelope printing options
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Installing the SendPro Online software
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Linking Office 365 address book
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Installing Datamax W1110, 1E40, 1E35, 1E41, or 1E45 printer - Windows network
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Installing Datamax W1110, 1E40, 1E35, 1E41, or 1E45 - Mac network
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Setting up a FedEx account
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Setting up and managing UPS accounts
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Creating custom printer settings
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Installing Datamax Mark III printer - Windows
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Importing cost accounts
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Adding a cost account
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Enabling cost accounts
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Changing the default cost account
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Assigning a cost account for postage refills
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Updating the Scale App
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Turning off sleep mode on a Brother QL-800 or QL-1100 printer
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Installing the Brother QL-800 printer
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Changing the nickname of a UPS account
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Selecting the default UPS account
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Deleting a UPS account
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Sharing the Address Book
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Installing the Brother QL-1100 on Mac
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Installing the Brother QL-1100 on Windows
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Selecting the default FedEx account
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Adding a preset
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Changing the order of presets
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Editing a preset
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Deleting a preset
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Installing the scale - Mac
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Setting default return label address
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Deactivating a cost account
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Installing a printer on an Apple iPhone
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Installing the SendPro Online Mobile App
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Installing a printer on an Android phone for the SendPro Online Mobile App
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Setting up shipping label printing defaults
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Viewing Locations
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Changing the postage payment method
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Changing your username (email address)
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Changing your account name
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Turning off sleep mode on a Brother QL-1100, QL-1110NWB, or 1E44 printer
130 items
Connect Your Product
Connect Your Product
0 items
Error Codes
Error Codes
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We're sorry, but this page couldn't be found
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No CAN found for your user, Please try another User
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The username you provided was not recognized. Please try again.
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Street must be no longer than 40 characters
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The password you provided was not recognized. Please try again.
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It's not you, it's us. We're having an internal server issue.
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You don't have the right printer connected for your label size.
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Oops! Something went wrong
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Error 403 You do not have permission to perform the requested action
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ioGetBlackbox is not defined
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You have not completed your account registration
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We could not process your payment
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Please contact SendPro Customer Service
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Global.paymentmethod.unknown: xxxxxxxxxxxx
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There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01
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SendPro has stopped working / The application was unable to start correctly (0xc000007b)
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Print driver host for 32bit applications has stopped working / Print driver host for applications has stopped working
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There is no printer installed on your machine that can print 2x7 label
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MAILING.ERROR.PRINT.-102
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Error code -11 or -102
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The roll of labels or tape inside the machine does not match the one selected in the application
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Error Code:WPS208
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OFFENDING COMMAND: image / undefined image and stack dictionary
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DeleteFile failed; code 5 Access is denied
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SendPro can't be opened because Apple cannot check it for malicious software
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Error 740: The requested operation requires elevation
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"Invalid format" error when updating your credit card in SendPro Online
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We can't process your request
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System is showing There Is A Problem With Adobe Acrobat Reader, Try Again
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Unable to process your request at this time
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"Unable to process your request at this time" message when linking your FedEx account to SendPro Online
31 items
System Messages
System Messages
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Troubleshooting
Troubleshooting
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Labels not printing in Safari or Firefox
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SendPro constantly reloading
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Scale issues
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Rate and carrier rate differences
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Blank or white screen
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Envelope printing issues
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Stamp sheet and envelope print jobs not sent to HP printer
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Distorted graphics or black screen
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Priority Mail Express 1-Day missing
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Windows blue screen
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Label missing image components or text
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No printer selection window when printing stamps
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Envelope printing issues (Mac)
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W1110, 1E40, 1E35, 1E41, or 1E45 printer feeds incorrect label size
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Solid red light on W1110, 1E40, 1E35, 1E41, or 1E45 label printer
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UPS 2nd Day Air/UPS 3 Day Select not available
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Weight of package missing from label
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Datamax MK III printer 4x6 label printing issues
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Stamp sheets not aligned properly
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Printing issues with a Brother QL-800 or QL-700 printer
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Cannot proceed past the message "We're generating your label."
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Cannot change Ship Date
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Printing issues in the SendPro Online Mobile App
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Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel
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Flashing red light on the Brother QL-1050 or 1E28 label printer used with SendPro Online
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Flashing red light on the Brother QL-1100, 1E44, or QL-1110NWB label printer used with SendPro Online
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Flashing red light on the Datamax MK III or 1E26 label printer used with SendPro Online
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Flashing green light on the Datamax W1110, 1E35, 1E40, 1E41, or 1E45 label printer used with SendPro Online
28 items