Use Your Product
Use Your Product
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Creating and printing a domestic shipping label
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Installing the roll in the Brother QL1050 printer
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Updating AMD or Intel graphics drivers
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Voiding a FedEx or UPS label in the PitneyShip Mobile App
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Deleting an address
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Managing users
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Changing or resetting your password
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Creating a return label
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Changing your SendPro Online or PitneyShip subscription payment method
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Creating and printing an ERR label
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Checking label or stamp refund status
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Viewing postage spending
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Exporting a history report
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Exporting cost accounts
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Exporting addresses
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Printing USPS SCAN Form 5630
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Refilling postage automatically
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Tracking a shipment
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Using FedEx Ground Economy
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Viewing your history
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Importing contacts
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Charging shipping labels and stamps to a cost account
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Creating an international, military, or U.S. territory shipping label
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Refilling postage
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Uninstalling DeviceHub
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Canceling a subscription
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Clearing the cache in the SendPro Online software
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Using third party billing
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Sending Certified Mail when printing USPS stamps
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Signing out of the PitneyShip Mobile App
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Printing stamp sheets on an Apple device
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Ordering supplies
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Creating a Same-day Delivery label
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Canceling a Same-day Delivery label
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Signing in
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Requesting a USPS label refund in the PitneyShip Mobile App
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Reprinting a label in the PitneyShip Mobile App
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Searching for an address in the Address Book
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Deleting an address from the address book
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Viewing your history
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Measuring a package
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Refilling postage
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Tracking a shipment
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Emailing tracking information
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Reprinting a shipping label
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Printing envelopes
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Printing a USPS postcard stamp
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Printing a postage correction stamp
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Creating and printing a certified mail shipping label
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Printing international stamps
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Creating a label from the address book
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Creating a ship request
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Printing a ship request
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Deleting ship requests
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Filing a Delivery Assurance claim
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Printing a FedEx manifest
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Searching for a shipment
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Filing an insurance claim
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Editing an address
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Comparing carrier rates
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Changing the nickname or display name of a FedEx account
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Deleting a recipient list
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Editing a recipient list
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Running a Daily Activity Report
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Setting up email notifications
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Reprinting stamps
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Automatically saving addresses to address book
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Scheduling a carrier pickup
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Adding users
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Adding an address to the Address Book in the PitneyShip Mobile App
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Editing an address in the PitneyShip Mobile App
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Adding an address to the address book
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Printing multiple shipping labels at once
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Managing Printing in PitneyShip or PitneyShip Pro
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Compatible printers and scales
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Printing labels for orders
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Editing orders
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Verifying an address
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Voiding a UPS or FedEx label
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Printing stamp rolls
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Requesting USPS label refund
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Requesting a USPS stamp refund
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FAQ
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Creating and printing a domestic shipping label
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Printing stamp sheets
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Viewing your history
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Creating a recipient list
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Formatting a Mail Stop recipient address
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Creating a shipping label
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Installing the roll in the Datamax W1110 printer
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Installing the Datamax W1110 printer via USB
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Installing Datamax W1110 printer - Windows network
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Installing Datamax W1110 (1E40, 1E35, 1E41, 1E45) - Mac network
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Installing Datamax Mark III printer - Windows
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Turning off sleep mode on a Brother QL-1100, QL-1110NWB, or 1E44 printer
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Installing the Brother QL-1100 on Windows
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Installing the Brother QL-1100 on Mac
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Installing Brother QL1050 printer - Windows
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Installing Brother QL1050 printer - Mac
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Turning off sleep mode on a Brother QL-800 or QL-1100 printer
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Setting up a PitneyShip UPS Rate account
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Installing a printer on an Android device
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Installing a printer on an Apple device
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Installing the Brother QL-800 printer
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Managing carrier accounts
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Creating custom printer settings
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Setting up a FedEx account
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Allowing users to download DeviceHub
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Changing the default cost account
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Selecting the default UPS account
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Selecting the default FedEx account
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Enabling cost accounts
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Using Multi-Factor Authentication (MFA)
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Changing your username (email address)
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Changing your account name
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Renaming a DeviceHub
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Changing the order of presets
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Adding a preset
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Deleting a preset
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Editing a preset
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Deleting a FedEx or UPS account
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Deactivating or deleting a cost account
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Changing the nickname or display name of a UPS account
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Allowing users to purchase supplies
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Making email and phone number required for shipping labels
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Importing cost accounts
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Editing a role
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Deleting a role
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Adding a role
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Editing a customs product information item
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Deleting a customs product information item
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Adding customs product information
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Editing a custom package type
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Deleting a custom package type
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Adding a custom package type
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Adding a cost account
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Printing summary receipts with labels
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Setting a maximum transaction limit for labels
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Setting default return label address
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Sharing the Address Book
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Installing the SendPro Online software
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Setting up a UPS account
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Installing DeviceHub
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Linking Office 365 address book
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Setting up shipping label printing defaults
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Default stamp and envelope printing options
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Changing the postage payment method
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Installing the PitneyShip Cube driver
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Installing the PitneyShip mobile app
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Setting up Desktop SendKit
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Installing the scale - Windows
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Allowing Location Admins to access Cost Account settings
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Installing the scale - Mac
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Viewing Locations
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Updating the Scale App
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Installing the roll in the Brother QL1100 printer
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Installing PitneyShip Cube on a Mac using a USB connection as a new PitneyShip user
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Installing PitneyShip Cube on a Mac using a USB connection as an existing PitneyShip user
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Installing PitneyShip Cube on a Windows PC using a USB connection as a new PitneyShip user
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Installing PitneyShip Cube on a Windows PC using a USB connection as an existing PitneyShip user
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Installing PitneyShip Cube on a Mac using a wireless connection as an existing PitneyShip user
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Installing PitneyShip Cube on a Windows PC using a wireless connection as a new PitneyShip user
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Installing PitneyShip Cube on a Windows PC using a wireless connection as an existing PitneyShip user
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Setting up a proxy server for DeviceHub
164 items
Connect Your Product
Connect Your Product
1 items
Error Codes
Error Codes
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We can't find your scale
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Error 20 (Windows 11)
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We can't let you in. It looks like your account has been cancelled.
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You have not completed your account registration
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You don't have the right printer connected for your label size.
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You do not have permission to perform the requested action
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"We were unable to print your label" message when printing a USPS SCAN form in SendPro Online or PitneyShip
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We could not process your payment
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We can't process your request
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We can't let you in. You’ll need permission first.
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Unable to process your request at this time
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Unable to process your request at this time
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There is some problem in shipping services
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The password you provided was not recognized. Please try again.
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System is showing There Is A Problem With Adobe Acrobat Reader, Try Again
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$NaN
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Oops! Something went wrong (when importing addresses)
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ioGetBlackbox is not defined
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OFFENDING COMMAND: image / undefined image and stack dictionary
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"Invalid format" error when updating credit card
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Oops! Something went wrong (when creating a shipping label)
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Something went wrong. Please try again.
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The username you provided was not recognized. Please try again.
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WPS205, WPS208, or WPS4008 error
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Global.paymentmethod.unknown: xxxxxxxxxxxx
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Please contact SendPro Online Customer Service / Please contact PitneyShip Customer Service
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Print driver host for 32bit applications has stopped working / Print driver host for applications has stopped working
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Fail to download image: Network access is disabled.
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Print Failed. Check your printer and try again
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UnsupportedProtocol
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Error loading Python DLL
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995, CreateDC, The I/O operation has been aborted because of either a thread exist or an application request.
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"We were unable to print your label" message when printing a UPS label
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"statusCode":401 "Unauthorized" message when signing in to PitneyShip
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Printer "Other" or "Offline" status on My Devices page
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Street must be no longer than 40 characters / Address must be no more than 100 characters
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It's not you, it's us. We're having an internal server issue.
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Office 365 authentication has expired
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Set Payment Method
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"Print Stamps Failed" message in PitneyShip or PitneyShip Pro
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Error code -11 or -102
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The roll of labels or tape inside the machine does not match the one selected in the application
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There are no printers available to print 2x7
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MAILING.ERROR.PRINT.-102
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ErrE on scale
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DeviceHub is already running
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CAL on scale
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888888 on scale
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Unhandled exception in script
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DEVICE HUB Connection error
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Device hub connection timeout
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An error has occurred
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SendPro can't be opened because Apple cannot check it for malicious software
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Error Code:WPS208
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Error 740: The requested operation requires elevation
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SendPro has stopped working / The application was unable to start correctly (0xc000007b)
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DeleteFile failed; code 5 Access is denied
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"There was a connection issue" message when running or activating DeviceHub in PitneyShip or PitneyShip Pro
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Error issuing certificate! - Policy cannot be created - name already exists
59 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
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Distorted graphics or black screen in the SendPro Online software for Windows
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Windows blue screen when opening the SendPro Online software
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Stamp sheet and envelope print jobs not sent to HP printer
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Envelope printing issues in the SendPro Online software for Mac
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"Printer 1" and "Printer 2" displayed instead of your printers
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"SendPro.exe - Entry Point Not Found"
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Blank or white page in the SendPro Online software
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No printer selection window when printing stamps
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Label missing image components or text
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Envelope printing issues in the SendPro Online software for Windows
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Missed pickup using Same Day Delivery
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Labels missing from USPS SCAN form
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Not receiving tracking email notifications
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Cannot Choose Another Mail Class
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FedEx or UPS carrier rate differences
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SendPro Online or PitneyShip keeps reloading
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Shipment delivery issues
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Priority Mail Express 1-Day missing
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State/Province and ZIP/Postal Code blank on imported addresses
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UPS 2nd Day Air/UPS 3 Day Select not available
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Weight of package missing from label
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Printing issues in PitneyShip Mobile App
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Shipping labels not aligned properly when using Avery Internet Shipping Labels
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USPS Large Envelope Label does not have tracking
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Cannot change Ship Date
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Printer missing
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Stamp roll prints sideways in PitneyShip and PitneyShip Pro
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Envelopes print to the wrong tray in PitneyShip or PitneyShip Pro on a Mac
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Envelopes print misaligned or blank in PitneyShip or PitneyShip Pro on a Mac
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Envelopes print to the wrong tray
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Envelopes print misaligned or blank
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Labels print too small
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Blank scale
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The printer has no paper loaded. Please load a roll of paper and try again.
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Scale shows the wrong weight
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Wrong weight on scale
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Printing issues with a Brother QL-800 or QL-700 printer
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Datamax MK III printer 4x6 label printing issues
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Flashing red light on Brother QL-1100, 1E44, or QL-1110NWB printer
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Flashing red light on Datamax W1110 printer
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Flashing red light on Brother QL-1050 or 1E28 printer
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Flashing green light on the Datamax W1110 printer
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Flashing red light on Datamax MK III or 1E26 printer
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Stuck on "We're generating your label" or "Generating shipping label" screen
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Solid red light on W1110 printer
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W1110 printer feeds incorrect label size
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Labels not printing in Safari or Firefox
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Weight not appearing when using a scale
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Flashing orange light
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Flashing green light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer
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Flashing red light on label printer
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Poor print quality on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer
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Request Refund button missing
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Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel
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"Insufficient USPS Postage on Your Recent SendPro Shipment" or "Insufficient USPS Postage on Your Recent PitneyShip Shipment" email from Pitney Bowes
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USPS rates in Pitney Bowes shipping software are lower than on USPS.com
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Stamp sheets not aligned properly
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PDF not appearing when creating a shipping label
58 items