SendSuite Live Support

"Carrier did not respond" or "Carrier Failed to Respond" with ConnectShip carriers in SendSuite Live

Resolve error in user defined scripts when new SendSuite Live project opens after an upgrade

Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve Starting Sequence Number For Customs Form 2976A is missing SHM5 in SendSuite Live

"A Problem Occurred in the Creation of this Page" message when signing in to SendSuite Live Projects

Resolve Unable to connect to remote server or Remote name could not be resolved when validating address in SendSuite Live

Resolve Server Error in '/SendSuite Live' Application after upgrading to SendSuite Live version 7.9

Resolve "Invalid GlobalRatesAV request" when shipping to Puerto Rico or US Virgin Islands using IOP USPS in SendSuite Live

"Please check the Meter is connected. Could not open the device. Error code = 2." message in SendSuite Live Meter Configuration Utility

Resolve "Tracking Number is invalid SHM5-A" with PrePrinted IMPB ERR label in SendSuite Live

"No response was received from the request you last made" (3008) message when loading SendSuite Live project

Resolve shipment server access denied when accessing reports in SendSuite Live

Resolve Invalid rate class option provided when shipping IOP Priority Large Envelope in SendSuite Live

Resolve "Unable to get property data from undefined or null reference. Error in XMLResponse on ship." when opening SendSuite Live project

HTTP 500.19 when loading pages in SendSuite Live

Resolve "An error has occurred on the meter" when using SendSuite Live and a Connect+ meter

Resolve Detail Record 2 must be 498 bytes with a Carriage Return Line Feed when submitting certified package to USPS in SendSuite Live

Resolve No Response From Open Ship Service error with FedEx Home Delivery in SendSuite Live

Resolve System.Data.OleDb.OleDbException (0x80040E31): Query timeout expired error when batch processing in SendSuite Live

Resolve An error has occurred in the VDPECLient Component: Class not registered. in SendSuite Live

Resolve EEI/SED/B13A Filing Method is invalid SHM5-A when shipping to US Territories in SendSuite Live

Intermittent 2102 error in SendSuite Live

"A service code can not be found for the specified destination..." when rating or shipping DHL Express in SendSuite Live

Resolve Unable to create master sequence number SHM5-A when shipping a package in SendSuite Live

Resolve The Shippers shipper number can not be used for this shipment when shipping UPS in SendSuite Live

Resolve error code 1101031 Invalid EELPFC Format when shipping international with GCS Shipping API in SendSuite Live

Resolve Shipper Number Canceled in CRIS (514) when commissioning UPS in SendSuite Live

Resolve "Service Unavailable HTTP Error 503" after installing SendSuite Live

Resolve Export Information Code is missing or invalid SHM5-A when shipping international with UPS Consolidated in SendSuite Live

Resolve Invalid dispenseoutputformat when shipping IOP international in SendSuite Live

Resolve 'Saturday Pickup Available' is not enabled or 'Sunday Pickup Available' is not enabled when shipping UPS in SendSuite Live

"Unable to find an ERR account associated with cost center '0'" when processing a USPS ERR shipment in SendSuite Live

"Partial failure" message in SendSuite Live

"COM Activation failed because an initialization function failed" message when shipping with Transtream carrier in SendSuite Live

Resolve Could not load file or assembly for any Progsitics Management Console carrier in SendSuite Live

Resolve Rates and transit times for this account are not available at this time in SendSuite Live

Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent

Resolve The carrier failed to respond. Please contact your systems administrator. when shipping FedEx Server in SendSuite Live

"Server Error in '/SendSuite Live Shipping/Configuration' Application. Parser Error" when loading reports in SendSuite Live

Resolve The FedEx Admin Service Failed to Respond when manifesting FedEx Server in SendSuite Live

Resolve Invalid Shipper when rating any ConnectShip carrier in SendSuite Live

Resolve Weight not provided when rating package in SendSuite Live

"Error in shipper configuration - Use eVS must be enabled for USPS Priority Mail Express International SHM5-A" message in SendSuite Live

Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

Resolve Weight Not In Range, unable to get weight from scale in SendSuite Live

"EELPFC has an invalid format" message when processing international USPS - GCS package in SendSuite Live

"COM Activation failed because an initialization function failed" message when shipping with a ConnectShip carrier in SendSuite Live

Resolve "Your print failed. Unable to find an output item with the Guid..." when printing USPS Upload File in SendSuite Live

"Closeout Failed No record found for given PackageID. MailDate and OriginPostalCode combination." message when closing IOP manifest in SendSuite Live

Resolve Commodity Quantity Unit of Measure is missing or invalid SHM5-A when shipping a package in SendSuite Live

"Your print failed: Unable to locate any items to print for the given criteria." when reprinting IOP labels in SendSuite Live

Resolve Batch Timed Out when processing meter batches in SendSuite Live

Resolve error when shipping a package to South Korea in SendSuite Live

Resolve error code 1019003 Either Invalid or missing street or stateProvince or postalcode in SendSuite Live

"5001 Unknown User" message when manifest for UPS in SendSuite Live

Resolve Remote EJB method: getRates not called. Unable to create the remote bean. when rating a FedEx Web Services package in SendSuite Live

Resolve System.Xml.XmlException: The 'X' character, hexadecimal value 0xXX, cannot be included in a name. when importing a file into SendSuite Live

"No response received" on Admin page, no projects, and "suspect" database in SendSuite Live

Resolve Ship IOP 2102 Error Customer over credit limit in SendSuite Live

Resolve The Waybill Number in your Primary Range are Expired when shipping DHL in SendSuite Live

Resolve Your License does not entitle you to add more than X locations, please contact an administrator. when adding location in SendSuite Live Shipping Administration

Resolve "No International mail special services are supported on this version" when shipping IOP International in SendSuite Live

Resolve "Meter Failed to Initialize", Mailroom Project fails to connect to Connect+ in SendSuite Live

"A system error occurred, try again later. If the error persists, please contact the service provider" message with USPS in SendSuite Live Shipping API or SendSuite Xpress

Resolve "Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Resolve "Error message: Either Invalid or missing street or stateProvince or postalcode for toAddress AddressError From AV engine" when shipping with Shipping API in SendSuite Live

Resolve An error has occurred on the meter: {0} when SendSuite Live attempts to connect to DM300 or DM400 meter

"Unable to Connect: Please check the Meter is connected. Failed to complete the OpenDevice sequence." in SendSuite Live

"A problem occurred in the creation of this page" message when loading a project in SendSuite Live

"Access is denied for the partner to this web request with this carrier code" message when shipping IOP international in SendSuite Live

Resolve Tracking Number is missing or invalid SHM5-A when shipping via UPS Consolidated in SendSuite Live

Resolve "Duplicate entry account number - email address for key" when setting up GCS in SendSuite Live

Resolve "Delivery Confirmation or Signature Confirmation must be selected for package tracking." when shipping IOP from SendSuite Live Desktop Project

"Invalid field value related to Payment" message when shipping using Shipping API in SendSuite Live

"Authentication failed" message when requesting security credentials for FedEx web services in SendSuite Live

Resolve System.Net.WebException: The remote server returned an error: (404) Not Found. and SendSuite Live pages do not load

Resolve "Requires Internet Explorer 5.5 or higher" when opening ConnectShip End Of Day page in SendSuite Live

Resolve "System.Web.Services.Protocols.SoapException: Internal Server Error" when shipping with FedEx Web Services in SendSuite Live

"The application attempted to perform an operation not allowed by the security policy" when opening all SendSuite Live webpages

Resolve "Error: The Required Version of the .Net Framework cannot be detected" when opening SendSuite Live Installation & Update Utility

Resolve "Error occurred during Login. Please contact your system administrator." when accessing SendSuite Live project server login or Admin site

Resolve "Invalid Results" when searching Custom Document Viewer on SendSuite Live Administrator page

"No response was received from the last request you made" message and slow performance in SendSuite Live

Resolve On-Line tools license agreement error when shipping via UPS in SendSuite Live

Resolve "HTTP Error 503. The service is unavailable." when signing in to SendSuite Live

Resolve "Failed to connect to FSMS Server" when shipping via FedEx in SendSuite Live

Resolve "A system error occurred, try again later... Internal error from ledger API" with shipping API carrier in SendSuite Live

Resolve "Invalid contact SHM5-A" when shipping UPS in SendSuite Live

Resolve "Alternate Return Address Country Code is invalid" when shipping FedEx International Ground to Canada from US in SendSuite Live

Resolve "Close Out Failed. Close Out failed Connectship_" when manifesting ConnectShip carrier in SendSuite Live

Resolve "Package #1: Miscellaneous Reference #1 is invalid - Contains control characters SHM5-A" in SendSuite Live

Resolve "Service/Special service is not supported for the specified origin/destination" when shipping via UPS in SendSuite Live

Resolve "System.ApplicationException: Your request failed because the carrier returned the following error: Unauthorized" when setting up Shipping API carrier in SendSuite Live

Resolve Event Viewer error "System.UnauthorizedAccessException: Filename: redirection.config" in SendSuite Live

Resolve "You do not have an appropriate license to use this function" on SendSuite Live Project Design page

"Customs Processing Type is required for this shipment" message when printing FedEx International return label in SendSuite Live

Resolve "Error There is an error in XML document" with SendSuite Live eBay eCommerce integration

Resolve "Carrier failed to respond." when voiding package for IOP - USPS carrier in SendSuite Live

Resolve "The Service or at least one of the included special services must be trackable" with USPS PB Shipping API in SendSuite Live

"Use Legacy Version of Shipping Services File must not be enabled for shipping Metered Package SHM5-A" message in SendSuite Live

Resolve "SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST (518)" when commissioning UPS Consolidated in SendSuite Live

Resolve "Contract type not set" when shipping via Canada Post in SendSuite Live

Resolve "Your print failed. Unable to locate any items to print for the given criteria." when create ship request in SendSuite Live

"No international mail special services are supported on this version." message when shipping via IOP USPS Priority Mail International in SendSuite Live

"The request failed with HTTP status 404: Not Found" message when shipping via Lone Star in SendSuite Live

"Download ConnectShip update An unexpected error occurred: Progistics.Utility.TDCException" message with SendSuite Live

Resolve "FedEx Meter and Account Number must be set" with FedEx Web in SendSuite Live

Resolve "Reason for export explanation must be used when Reason for Export is set to other." with Shipping API in SendSuite Live

Resolve "You have opened a second SendSuite Live browser window that is trying to connect to the postal meter" when opening SendSuite Live Mailroom Project

Resolve service not supported error when shipping USPS First-Class with Special Service Registered Mail in SendSuite Live

"Weight was not provided" message after every shipment in SendSuite Live

Resolve "Error in 1 or more specified addresses: Number of maximum candidate addresses exceeded (30)" when validating address in SendSuite Live

"Failed to Open Batch" and other meter batch errors with SendSuite Live and Connect+

"Error encountered” message when installing SendSuite Live 7.14

"Unspecified Logon Failure (Logon authorization failure - 2001)" message when validating address in SendSuite Live

"An error occurred in DocumentConfiguration_Load" message when editing Documents and Labels in SendSuite Live Printer Configuration

Resolve "There has been a problem updating the server. The new account was created but an error occurred sending the user an email" when creating new user or changing password in SendSuite Live Admin

Resolve "Server Error in '/SendSuite Live Shipping/Configuration' Application. Security Exception" when signing in to SendSuite Live Shipping Administration

"No data applicable to this document could be found (Manifest)" message when transmitting USPS ERR End of Day in SendSuite Live

"Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A" message when shipping international in SendSuite Live

"errorCode": "PB-APIM-ERR-1004", "errorDescription": "Invalid API Call" when registering PB Shipping API in SendSuite Live

"E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890" message when rating USPS ERR shipment in SendSuite Live

"incomplete commodity description 1" when shipping FedEx international in SendSuite Live

"Error: Transmit Data Failed with creation or upload of Shipping Services File." message when manifesting End Of Day in SendSuite Live

"Electronic File Sequence Number for Online Mailers with 9-Digit Mailer Id is missing" message when closing USPS manifest in SendSuite Live

Resolve "Update.exe has stopped working" when opening the SendSuite Live Installation and Updates utility

Resolve "Invalid API call" when registering PB Shipping API in SendSuite Live

Resolve "Packing instructions 965 or 968 require that a PI Section be specified" when shipping lithium ion batteries in SendSuite Live

Resolve "Error whilst downloading label from GCS" with PB Shipping API in SendSuite Live

Resolve "ERROR OCCURRED XML ROOT ELEMENT MISSING" when opening SendSuite Live Installation and Updates Utility

Resolve "The openship service is not responding" when shipping FedEx Server in SendSuite Live

Resolve 403 Forbidden error when downloading BPOD or DETEXTRO files from USPS using PDX in SendSuite Live

Resolve "Please enter the AES/FTR Exemption Field" when processing FedEx international shipment in SendSuite Live

Resolve "Object doesn't support property or method" when loading project in SendSuite Live

Resolve "No response was received from the request you last made" when attempting to ship a package in SendSuite Live

Resolve "Requested Dimensions outside the allowed limits. Requested(L,W,H)=(8,2,4), Maximums=(8.687,1.75,5.437), Minimums=(0,0,0)Invalid Dimensions" in SendSuite Live

"No response was received from the request you last made." message when loading SendSuite Live project

Resolve "Starting metered package sequence number is missing SHM5-A" when shipping USPS in SendSuite Live

Resolve UPS Consolidated error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" in SendSuite Live

Resolve "Commercial Invoice Method value is not supported with Packaging (Carrier Letter)" UPS Express documents only service in SendSuite Live

Resolve "Code = 152 Message = Shipment Details segment Contents Conditional Required Error" when shipping DHL International API in SendSuite Live

Resolve "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" using USPS Postage Indicia in SendSuite Live

Resolve "Unable to copy the file xxx.dll" in SendSuite Live

Resolve "Could not find row in [User Defaults] for: Carrier = 13, Function = EndOfDayList, Provided UserName = 'X' and Authorized UserName = 'X'" in SendSuite Live

Resolve "Comm Failed" when running FedEx Communication in SendSuite Live

Resolve a carrier communication error in SendSuite Live including "XmlException" or "hexadecimal value is an invalid character"

Resolve "System.Exception: Error uploading file to: sftp.usps.com" when running USPS ERR End of Day via SFTP and proxy server in SendSuite Live

Resolve "Carrier Failed To Respond" when rating all carriers in SendSuite Live

Resolve "shipper address not found" when shipping via ABF API in SendSuite Live

Resolve "Inactive Customer Account" when shipping via FedEx Web Services in SendSuite Live

Resolve "Server component not invoked" when rating ConnectShip carriers in SendSuite Live

Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live

Resolve "Must have exactly one CustomsInfo block" when shipping to US Territory using PB Shipping API carrier in SendSuite Live

Resolve "A problem occurred while trying to process your shipment: An unexpected exception occurred" when rating FedEx Envelope less than 0.1 pound in SendSuite Live

Resolve "The printer does not support given paper size" when printing a commercial invoice in SendSuite Live

Resolve "Unrecognized attribute 'targetFramework'" when loading SendSuite Live pages

Resolve End of Day screen shows no manifest to close for PB Shipping API carrier in SendSuite Live

Error "Dutiable segment Declared Amount Warning Note! Shipment exceeded value limits..." when shipping DHL International API to countries without ZIP codes in SendSuite Live

Concentration Percentage required when shipping hazardous material in SendSuite Live

"You cannot rate a hazardous package unless you have emergency hazardous contact information set up" message in SendSuite Live

"Unable to configure component: Unable to validate CSI_DATA SQL instance" when running maintenance in ConnectShip Progistics Management Console for SendSuite Live

"Unable to get custom rate: object reference not set to an instance of an object." in SendSuite Live

"No response was received from the request you last made..." when shipping a hazmat DGIS shipment in SendSuite Live

"Total Customs Value (119) or Commodity Line Item Unit Value (1030-#) required." when shipping FedEx Server to Puerto Rico in SendSuite Live

"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live

"Cannot transmit a manifest when in test mode 2" when transmitting UPS Manifest in SendSuite Live

"Invalid GlobalRatesAV request" when shipping IOP in SendSuite Live

"Unable to Connect: Please check the Meter is connected. Could not find a part of the path" when logging into SendSuite Live Mailroom 2.3 project

"Failed to Sign Message" in SendSuite Live

"Invalid Payment terms" when shipping international in SendSuite Live

"opening file for writing" when running a Progistics Management Console update in SendSuite Live

"You must provide a valid duty payer type within user permissions and international defaults." when shipping an international in SendSuite Live

"401 Not authorized" when rate shopping CTSI in SendSuite Live

"Manifest User ID is missing" in Diagnostics when installing USPS in SendSuite Live

"Missing Origin Zipcode" when shipping USPS Server in SendSuite Live

"Check Label Stock" when loading label stock in J696 printer used with SendSuite Live

"The application has failed to start because its side-by-side configuration is incorrect." when opening SendSuite Live

"Missing or invalid element: Contents Type" when shipping to APO or US Territory in SendSuite Live

"system.exception:index was out of range. Must be non-negative and less than the size of the collection" when importing CSV contact list in SendSuite Live

"ERROR OCCURRED COMMUNICATING TO SERVER" when adding a user in SendSuite Live

"Unable to save Site ID manifest information ... for attribute X_LAST_MANIFEST_NUMBER" in SendSuite Live

System times out when shipping a package after upgrading to SendSuite Live version 7.25.01

"Canada Post Manifest failed to transmit" in SendSuite Live

Unable to rate and "A problem occurred while trying to process your shipment" message in SendSuite Live after Purolator Courier Server Component 6.5 Update O

"No Response Received" when loading SendSuite Live project

2299 internal error when shipping with IOP in SendSuite Live

"Error in shipper configuration - USPS Tracking (Confirmation)/Priority Mail Express Manifest User ID is missing" in SendSuite Live

"COM Activation Failed" message on SendSuite Live Project load

"Tracking number must start with 948" when shipping USPS ERR with pre-printed labels in SendSuite Live

"Invalid Booking Confirmation Number" when shipping FedEx in SendSuite Live

"A close out operation is already running or pending for this carrier and account." message in SendSuite Live

"Packaging (Carrier Letter) is not supported with USPS First-Class Mail International" in SendSuite Live

"Invalid Barcode" when shipping USPS ERR after upgrading SendSuite Live 7.1.x

"Invalid Request. 3316" when processing IOP shipment in SendSuite Live or SendSuite Xpress

"Error: Carrier Failed to Respond" when voiding custom LTL carrier shipments in SendSuite Live

"Serial Number in package or Meter Serial Number in shipper configuration must be provided for Metered Package" when shipping USPS Server in SendSuite Live

"Invalid SQL query syntax" when updating SendSuite Live

"Error transmitting selected transmit item:Error from UPS server during upload: STAGING_FAILED (5007)2" in SendSuite Live

"Consignee Address is invalid - Postal Code is missing or invalid" message in SendPro Enterprise or SendSuite Live

"1070014 ShipmentId or Tracking Number could not be found error" message in SendSuite Live