
Downloads
-
Connect Configuration File Issue Resolution
-
How to run Internet Explorer hardware plugin updates for SendSuite Live
-
Installing ConnectShip updates for SendSuite Live
-
Updating the PB Shim Proxy Layer
-
Verifying or enabling TLS 1.2 for Carrier Data Transmission Security Compliance
-
Installing the PB Shim Proxy Layer
-
Rates and Updates
-
Release Notes
8 items
Use Your Product
Use Your Product
-
How to roll back a Windows 10 upgrade due to incompatibility with Pitney Bowes software
-
How to clean the printhead on a J696 or J693 label printer used with SendSuite Live, SendSuite Xpress, and more
-
Enabling advanced features on the J696 label printer
-
How to upgrade ConnectShip toolkit to version 6.5 for SendSuite Live
-
How to migrate SendSuite Live database to new SQL server
-
How to assign a new USPS Business System Administrator for SendSuite Live and SendSuite Xpress
-
How to access the FedEx One Rate service in SendSuite Live
-
Reactivating your USPS PDX account
-
Resetting 1E23 and 1E26 label printers
-
Running reports
-
Installing ConnectShip UPS contract rates
-
How to skip validating an address in SendSuite Live Generation 2 Mailroom project
-
How to process a Choose my Rate Print Ship Request in SendSuite Live Gen 2 Project
-
How to reprint labels in a first generation View Project for SendSuite Live
-
How to process End of Day in a SendSuite Live View Project
-
How to print a ship request in a SendSuite Live Gen 2 Desktop Project
-
How to reprint a ship request from the Desktop Project in SendSuite Live
-
How to clear SendSuite Live log tables
-
How to find Canada Post Service ID Numbers for SendSuite Live
-
How to find the login, administration, and setup addresses for SendSuite Live
-
Resetting Internet Information Services (IIS)
-
How to find manifest files created by FedEx Ship Manager Server software used with SendSuite Live
-
How to add insurance to a UPS shipment in SendSuite Live
-
How to get new a DHL Waybill Number range in SendSuite Live
-
How to configure PDX access in the USPS Business Customer Gateway for SendSuite Live and SendSuite Xpress
-
How to change the Endicia Pass Phrase in SendSuite Live
-
How to modify Return To contact information on shipping labels in SendSuite Live
-
Processing bulk shipments using a Desktop project
-
How to enable or disable present sensor on 1E26 label printer used with SendSuite Live, SendSuite Xpress, and more
-
How to implement USPS Negotiated Service Agreement NSA rates in SendSuite Live
-
How to change a company name or address in SendSuite Live
-
How to change default Weight or Dimension units in SendSuite Live
-
How to add carrier code translation for Ship Via codes in SendSuite Live
-
How to set up an alternative return address in SendSuite Live
-
Viewing the PB Shipping API USPS Automated Package Verification (APV) adjustment charge report
-
How to update Canada Post custom rates in Progistics Management Console for SendSuite Live
-
How to update Canada Post tracking number ranges in SendSuite Live
-
Replacing the Pierbridge NAFTA Certificate of Origin document with the USMCA Certificate of Origin document
-
Updating the Endicia Requester ID
-
Processing bulk shipments using SendSuite Live Mailroom
-
How to close End of Day manually in ConnectShip for SendSuite Live
-
How to print End of Day documents manually in ConnectShip for SendSuite Live
-
How to calibrate a J696 label printer used with SendSuite Live, SendSuite Xpress, and more
-
How to create a certified mail label in Gen 2 Desktop Project in SendSuite Live
-
Backing up ConnectShip for SendSuite Live
-
How to create and configure commercial invoice for US shipper in SendSuite Live
-
Accessing Internet Information Services (IIS)
-
How to print copies of shipment documents in SendSuite Live
-
How to download bulk proof of delivery files in SendSuite Live
-
How to add a new user in SendSuite Live
-
Registering with ConnectShip
-
Checking your SendSuite Live version
-
How to add or modify cost centers in SendSuite Live
-
Processing a Ship Requisition in the Mailroom project
-
How to update Time in Transit for Canada Post at Rate Change in SendSuite Live
-
Performing database maintenance and backup
-
How to tear continuous unpeeled labels on a JZ30 Label Printer used with SendSuite Live
-
Cleaning and disinfecting a printer
-
How to reprint documents associated with a package in SendSuite Live
-
International duties billed to shipper instead of third party
-
Obtaining a USPS Mailer ID
-
Creating an Address List
-
Importing an Address List
-
Using Windows 11 with SendSuite Live
-
Adding an address
-
Deleting an address
-
Editing an address
-
How to create or modify fuel surcharge data for UPS Consolidated US shippers in SendSuite Live
-
Setting Microsoft Edge to run in Internet Explorer mode
-
Information about shipments in the PB Shipping API USPS Postage Adjustment report
-
How to find the driver for the Brother 1E21 Laser Printer for SendSuite Live, SendSuite Xpress, and Ascent
-
Migrating the PB Shipping API for SendSuite Live or SendPro Enterprise to a new Reserve Account or Purchase Power Account
-
How to enable or disable display of postage value on labels in SendSuite Live
-
Configuring Internet Explorer
-
Updating the SendSuite Live software
-
How to set up a label printer in SendSuite Live
-
How to change a J693 or J696 label printer used with SendSuite Live to Thermal Transfer or Direct Thermal
-
How to use the Scale Configuration Utility to connect the SendSuite Live project and the scale
-
How to configure a printer in the SendSuite Live Internet Explorer Printer Utility
-
How to manually create a FedEx Web Services Shipping Key for SendSuite Live
-
How to edit email notification settings in SendSuite Live
-
How to enable UPS Online Tools Time in Transit for estimated delivery dates in SendSuite Live
-
Adding a Tax ID Number for UPS international shipping
-
How to set up SendSuite Live to communicate with a DM series meter
-
How to set up USPS ECOMPRO in SendSuite Live
85 items
Connect Your Product
Connect Your Product
0 items
Error Codes
Error Codes
-
Resolve "The carrier failed to respond. Please contact your systems administrator" when shipping USPS Server or UPS Consolidated in SendSuite Live
-
The application attempted to perform an operation not allowed by the security policy
-
XML Shipping System is unavailable, please try again later.
-
Resolve "System.ApplicationException: Your request failed because the carrier returned the following error: Unauthorized" when setting up Shipping API carrier in SendSuite Live
-
Resolve "System.Web.Services.Protocols.SoapException: Internal Server Error" when shipping with FedEx Web Services in SendSuite Live
-
Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A
-
Resolve Commodity Quantity Unit of Measure is missing or invalid SHM5-A when shipping a package in SendSuite Live
-
A system error occurred, try again later. If the error persists, please contact the service provider
-
PB Shipping API 1000033 Unauthorized API Access for Given Credentials
-
Error: No data is available for the provided parameters
-
Unable to update transaction database: Incorrect syntax near 'THROW'
-
1070014 ShipmentId or Tracking Number could not be found error
-
"Postal Code contains a Space or Dash" email from Canada Post
-
Invalid RequesterID. Error encountered
-
Authentication failed (FedEx web services)
-
Unable to Connect: Please check the Meter is connected. Failed to complete the OpenDevice sequence.
-
Resolve error when shipping a package to South Korea in SendSuite Live
-
Resolve Event Viewer error "System.UnauthorizedAccessException: Filename: redirection.config" in SendSuite Live
-
Resolve "Update.exe has stopped working" when opening the SendSuite Live Installation and Updates utility
-
"The application has failed to start because its side-by-side configuration is incorrect." when opening SendSuite Live
-
Invalid Booking Confirmation Number
-
Resolve "Packing instructions 965 or 968 require that a PI Section be specified" when shipping lithium ion batteries in SendSuite Live
-
Resolve "Error whilst downloading label from GCS" with PB Shipping API in SendSuite Live
-
Resolve Shipper Number Canceled in CRIS (514) when commissioning UPS in SendSuite Live
-
Resolve Server Error in '/SendSuite Live' Application after upgrading to SendSuite Live version 7.9
-
Resolve "Invalid Results" when searching Custom Document Viewer on SendSuite Live Administrator page
-
Invalid field value related to Payment
-
Partial failure. Some elements of your shipment were successful but other failures occurred.
-
A close out operation is already running or pending for this carrier and account
-
EELPFC has an invalid format, it must contain a proper AES number
-
A problem occurred in the creation of this page
-
"Tracking number must start with 948" when shipping USPS ERR with pre-printed labels in SendSuite Live
-
"system.exception:index was out of range. Must be non-negative and less than the size of the collection" when importing CSV contact list in SendSuite Live
-
Resolve UPS Consolidated error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" in SendSuite Live
-
Resolve "Must have exactly one CustomsInfo block" when shipping to US Territory using PB Shipping API carrier in SendSuite Live
-
Resolve "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" using USPS Postage Indicia in SendSuite Live
-
Resolve "System.Exception: Error uploading file to: sftp.usps.com" when running USPS ERR End of Day via SFTP and proxy server in SendSuite Live
-
Resolve "Inactive Customer Account" when shipping via FedEx Web Services in SendSuite Live
-
Intermittent 2102 error
-
A service code can not be found for the specified destination...
-
Resolve Remote EJB method: getRates not called. Unable to create the remote bean. when rating a FedEx Web Services package in SendSuite Live
-
Resolve System.Data.OleDb.OleDbException (0x80040E31): Query timeout expired error when batch processing in SendSuite Live
-
5001 Unknown User
-
Partial failure
-
Resolve "Unable to get property data from undefined or null reference. Error in XMLResponse on ship." when opening SendSuite Live project
-
E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890
-
Error: Transmit Data Failed with creation or upload of Shipping Services File.
-
incomplete commodity description
-
Resolve "Alternate Return Address Country Code is invalid" when shipping FedEx International Ground to Canada from US in SendSuite Live
-
Reason for export explanation must be used when Reason for Export is set to other
-
Resolve "Server component not invoked" when rating ConnectShip carriers in SendSuite Live
-
"Carrier did not respond" or "Carrier Failed to Respond" with ConnectShip carriers in SendSuite Live
-
This content cannot be displayed in a frame
-
No response was received from the request you last made (3008)
-
Resolve Invalid Shipper when rating any ConnectShip carrier in SendSuite Live
-
"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live
-
Resolve "Requires Internet Explorer 5.5 or higher" when opening ConnectShip End Of Day page in SendSuite Live
-
Resolve "Service Unavailable HTTP Error 503" after installing SendSuite Live
-
Resolve System.Xml.XmlException: The 'X' character, hexadecimal value 0xXX, cannot be included in a name. when importing a file into SendSuite Live
-
Resolve "Error There is an error in XML document" with SendSuite Live eBay eCommerce integration
-
Resolve "Invalid contact SHM5-A" when shipping UPS in SendSuite Live
-
"Missing or invalid element: Contents Type" when shipping to APO or US Territory in SendSuite Live
-
Resolve "Unrecognized attribute 'targetFramework'" when loading SendSuite Live pages
-
Resolve No Response From Open Ship Service error with FedEx Home Delivery in SendSuite Live
-
An error has occurred on the meter: {0}
-
Resolve "Please enter the AES/FTR Exemption Field" when processing FedEx international shipment in SendSuite Live
-
Resolve The Shippers shipper number can not be used for this shipment when shipping UPS in SendSuite Live
-
Error occurred during Login. Please contact your system administrator.
-
Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live
-
HTTP Error 503. The service is unavailable.
-
Unable to download required files from the update server. Please ensure your proxy allows access to .zip and .xml files
-
Resolve 'Saturday Pickup Available' is not enabled or 'Sunday Pickup Available' is not enabled when shipping UPS in SendSuite Live
-
"Unable to get custom rate: object reference not set to an instance of an object." in SendSuite Live
-
Resolve service not supported error when shipping USPS First-Class with Special Service Registered Mail in SendSuite Live
-
Server Error in '/SendSuite Live Shipping/Configuration' Application. Parser Error
-
Resolve The Waybill Number in your Primary Range are Expired when shipping DHL in SendSuite Live
-
Resolve Unable to connect to remote server or Remote name could not be resolved when validating address in SendSuite Live
-
Resolve System.Net.WebException: The remote server returned an error: (404) Not Found. and SendSuite Live pages do not load
-
ConvertPositionToBinary method is not supported for this device
-
Resolve error code 1101031 Invalid EELPFC Format when shipping international with GCS Shipping API in SendSuite Live
-
"Total Customs Value (119) or Commodity Line Item Unit Value (1030-#) required." when shipping FedEx Server to Puerto Rico in SendSuite Live
-
Resolve "The printer does not support given paper size" when printing a commercial invoice in SendSuite Live
-
Resolve "Comm Failed" when running FedEx Communication in SendSuite Live
-
Resolve "Code = 152 Message = Shipment Details segment Contents Conditional Required Error" when shipping DHL International API in SendSuite Live
-
"Unable to configure component: Unable to validate CSI_DATA SQL instance" when running maintenance in ConnectShip Progistics Management Console for SendSuite Live
-
"Check Label Stock" when loading label stock in J696 printer used with SendSuite Live
-
Resolve 403 Forbidden error when downloading BPOD or DETEXTRO files from USPS using PDX in SendSuite Live
-
An error has occurred on the meter
-
Resolve The FedEx Admin Service Failed to Respond when manifesting FedEx Server in SendSuite Live
-
Resolve "The openship service is not responding" when shipping FedEx Server in SendSuite Live
-
Error "Dutiable segment Declared Amount Warning Note! Shipment exceeded value limits..." when shipping DHL International API to countries without ZIP codes in SendSuite Live
-
Resolve "You do not have an appropriate license to use this function" on SendSuite Live Project Design page
-
Resolve Export Information Code is missing or invalid SHM5-A when shipping international with UPS Consolidated in SendSuite Live
-
Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent
-
Resolve "Failed to connect to FSMS Server" when shipping via FedEx in SendSuite Live
-
"Invalid customs option type" message with FedEx International return label
-
"errorCode": "PB-APIM-ERR-1004", "errorDescription": "Invalid API Call"
-
Resolve "Service/Special service is not supported for the specified origin/destination" when shipping via UPS in SendSuite Live
-
Resolve "Server Error in '/SendSuite Live Shipping/Configuration' Application. Security Exception" when signing in to SendSuite Live Shipping Administration
-
Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update
-
Resolve Unable to create master sequence number SHM5-A when shipping a package in SendSuite Live
-
Resolve Tracking Number is missing or invalid SHM5-A when shipping via UPS Consolidated in SendSuite Live
-
ERROR Failed to complete the OpenDevice sequence Meter 0
-
Consignee Address is invalid - Postal Code is missing or invalid
-
"COM Activation Failed" message
-
No response was received from the request you last made
-
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
107 items
Troubleshooting
Troubleshooting
-
SendSuite Live does not print
-
Description and comment section missing from UPS API label
-
Zebra label does not print
-
Pressing Enter reloads blank page or login screen
-
PB Shipping API USPS label prints 2 day instead of 1 day
-
UPS API return label missing address lines 2 and 3
-
Loomis end of day missing current date
-
PLD PENDING printed on End of Day label
-
Registered Mail selected, Declared Value Required
-
FedEx manifest and reports printing when user did not run End of Day
-
PB Shipping API - USPS Detailed Shipping Report shipment values do not match software
-
Labels feed continuously without pausing on 1E26 thermal printer
-
Resolve no available SQL servers in SendSuite Live Project Administration
-
Order number digits out of order when scanning with J794 scanner in SendSuite Live
-
Resolve JZ20 printer feeds 6 inches but only prints recipient address on zebra label in SendSuite Live
-
Resolve no updates displayed in ConnectShip Progistics Management Console
-
Unable to delete or cancel ship requests
-
Resolve errors when shipping to El Salvador with DHL API in SendSuite Live
-
Carrier failed to respond, Please Contact System Administrator
-
Resolve cannot rate, ship or Smart Shop with carrier Lone Star Overnight in SendSuite Live
-
Resolve tracking number and bottom barcode missing when shipping FedEx international in SendSuite Live
-
Resolve Internet Explorer SendSuite Live Printer Configuration not opening
-
Resolve UPS API labels print with wrong orientation or do not print in SendSuite Live
-
Barcode missing from First Class label printed in SendSuite Live
-
Information not passed from QubeVu Dimensioner to SendSuite Live project
-
Resolve End of Day process stuck on Started in SendSuite Live
-
Resolve SendSuite Live email notifications not being received
-
Country Codes missing after disabling TLS 1.0 and 1.1
-
Cannot ship a package after Run As user is changed
-
Unexpected $5.00 accessorial fee when shipping UPS
-
Certified label does not print
-
Zebra format thermal labels blurry
-
Bulk Proof Of Delivery download failure in SendSuite Live
-
Resolve every other page blank when printing USPS End Of Day manifest and statement in SendSuite Live
-
Purolator email reports that the current Service Directory files distributed are not up to date
-
Resolve J696 printer will not print zebra formatted labels in SendSuite Live
-
Resolve blurry labels printed from SendSuite Live
-
Resolve SendSuite Live Internet Explorer plugins not opening
-
Resolve duplicate FedEx Server tracking numbers in SendSuite Live or SendSuite Xpress
-
Resolve label or documentation not printing when using SendSuite Live with Google Chrome
-
Signature Required added even though not selected - UPS Consolidated
-
Resolve batch tracking completes but does not update delivery statuses in SendSuite Live
-
Resolve Indirect Signature Required not appearing on label when shipping with FedEx in SendSuite Live
-
UPS API will not rate, ship or validate addresses in SendSuite Live
-
Custom Updater does not update database after SendSuite Live is updated to version 7.30
-
Manifest USPS Scan Form not generated for PB Shipping API USPS
-
Label does not print for batch shipments using pending table
-
Label printing fails on 1E03, J645, 1E23, 1E26, J693, or J696 label printer
-
Resolve slow shipment processing in SendSuite Live
-
Weight of package missing from label
-
Label printed on 1E26 label printer not scanning
-
USPS rates in Pitney Bowes shipping software are lower than on USPS.com
52 items