SendSuite Live Support

XML Shipping System is unavailable, please try again later.

Resolve "The carrier failed to respond. Please contact your systems administrator" when shipping USPS Server or UPS Consolidated in SendSuite Live

The application attempted to perform an operation not allowed by the security policy

Resolve Shipper Number Canceled in CRIS (514) when commissioning UPS in SendSuite Live

Resolve Server Error in '/SendSuite Live' Application after upgrading to SendSuite Live version 7.9

Resolve "Invalid Results" when searching Custom Document Viewer on SendSuite Live Administrator page

Invalid field value related to Payment

Partial failure. Some elements of your shipment were successful but other failures occurred.

A close out operation is already running or pending for this carrier and account

EELPFC has an invalid format, it must contain a proper AES number

A problem occurred in the creation of this page

"Tracking number must start with 948" when shipping USPS ERR with pre-printed labels in SendSuite Live

"system.exception:index was out of range. Must be non-negative and less than the size of the collection" when importing CSV contact list in SendSuite Live

Resolve UPS Consolidated error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" in SendSuite Live

Resolve "Must have exactly one CustomsInfo block" when shipping to US Territory using PB Shipping API carrier in SendSuite Live

Resolve "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" using USPS Postage Indicia in SendSuite Live

Resolve "System.Exception: Error uploading file to: sftp.usps.com" when running USPS ERR End of Day via SFTP and proxy server in SendSuite Live

Resolve "Inactive Customer Account" when shipping via FedEx Web Services in SendSuite Live

Intermittent 2102 error

A service code can not be found for the specified destination...

Resolve Remote EJB method: getRates not called. Unable to create the remote bean. when rating a FedEx Web Services package in SendSuite Live

Resolve System.Data.OleDb.OleDbException (0x80040E31): Query timeout expired error when batch processing in SendSuite Live

5001 Unknown User

Partial failure

Resolve "Unable to get property data from undefined or null reference. Error in XMLResponse on ship." when opening SendSuite Live project

E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890

Error: Transmit Data Failed with creation or upload of Shipping Services File.

incomplete commodity description

Resolve "Alternate Return Address Country Code is invalid" when shipping FedEx International Ground to Canada from US in SendSuite Live

Resolve "System.ApplicationException: Your request failed because the carrier returned the following error: Unauthorized" when setting up Shipping API carrier in SendSuite Live

Resolve "System.Web.Services.Protocols.SoapException: Internal Server Error" when shipping with FedEx Web Services in SendSuite Live

Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A

Resolve Commodity Quantity Unit of Measure is missing or invalid SHM5-A when shipping a package in SendSuite Live

A system error occurred, try again later. If the error persists, please contact the service provider

PB Shipping API 1000033 Unauthorized API Access for Given Credentials

Error: No data is available for the provided parameters

Unable to update transaction database: Incorrect syntax near 'THROW'

1070014 ShipmentId or Tracking Number could not be found error

"Postal Code contains a Space or Dash" email from Canada Post

Consignee Address is invalid - Postal Code is missing or invalid

Invalid RequesterID. Error encountered

Authentication failed (FedEx web services)

Unable to Connect: Please check the Meter is connected. Failed to complete the OpenDevice sequence.

Resolve error when shipping a package to South Korea in SendSuite Live

Resolve Event Viewer error "System.UnauthorizedAccessException: Filename: redirection.config" in SendSuite Live

Resolve "Update.exe has stopped working" when opening the SendSuite Live Installation and Updates utility

"The application has failed to start because its side-by-side configuration is incorrect." when opening SendSuite Live

Invalid Booking Confirmation Number

Resolve "Packing instructions 965 or 968 require that a PI Section be specified" when shipping lithium ion batteries in SendSuite Live

Resolve "Error whilst downloading label from GCS" with PB Shipping API in SendSuite Live

Resolve "Server component not invoked" when rating ConnectShip carriers in SendSuite Live

"Carrier did not respond" or "Carrier Failed to Respond" with ConnectShip carriers in SendSuite Live

This content cannot be displayed in a frame

No response was received from the request you last made (3008)

Resolve Invalid Shipper when rating any ConnectShip carrier in SendSuite Live

"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live

"COM Activation Failed" message

Resolve "Service Unavailable HTTP Error 503" after installing SendSuite Live

Resolve "Requires Internet Explorer 5.5 or higher" when opening ConnectShip End Of Day page in SendSuite Live

Resolve System.Xml.XmlException: The 'X' character, hexadecimal value 0xXX, cannot be included in a name. when importing a file into SendSuite Live

Resolve The Waybill Number in your Primary Range are Expired when shipping DHL in SendSuite Live

Resolve Unable to connect to remote server or Remote name could not be resolved when validating address in SendSuite Live

Resolve System.Net.WebException: The remote server returned an error: (404) Not Found. and SendSuite Live pages do not load

ConvertPositionToBinary method is not supported for this device

Resolve error code 1101031 Invalid EELPFC Format when shipping international with GCS Shipping API in SendSuite Live

"Total Customs Value (119) or Commodity Line Item Unit Value (1030-#) required." when shipping FedEx Server to Puerto Rico in SendSuite Live

Resolve "The printer does not support given paper size" when printing a commercial invoice in SendSuite Live

Resolve "Code = 152 Message = Shipment Details segment Contents Conditional Required Error" when shipping DHL International API in SendSuite Live

"Unable to configure component: Unable to validate CSI_DATA SQL instance" when running maintenance in ConnectShip Progistics Management Console for SendSuite Live

Resolve "Comm Failed" when running FedEx Communication in SendSuite Live

"Check Label Stock" when loading label stock in J696 printer used with SendSuite Live

Resolve 403 Forbidden error when downloading BPOD or DETEXTRO files from USPS using PDX in SendSuite Live

Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent

An error has occurred on the meter

Resolve The FedEx Admin Service Failed to Respond when manifesting FedEx Server in SendSuite Live

Resolve "The openship service is not responding" when shipping FedEx Server in SendSuite Live

Error "Dutiable segment Declared Amount Warning Note! Shipment exceeded value limits..." when shipping DHL International API to countries without ZIP codes in SendSuite Live

Resolve "You do not have an appropriate license to use this function" on SendSuite Live Project Design page

Resolve Export Information Code is missing or invalid SHM5-A when shipping international with UPS Consolidated in SendSuite Live

Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent

Reason for export explanation must be used when Reason for Export is set to other

Resolve "Failed to connect to FSMS Server" when shipping via FedEx in SendSuite Live

"Invalid customs option type" message with FedEx International return label

"errorCode": "PB-APIM-ERR-1004", "errorDescription": "Invalid API Call"

Resolve "Service/Special service is not supported for the specified origin/destination" when shipping via UPS in SendSuite Live

Resolve "Server Error in '/SendSuite Live Shipping/Configuration' Application. Security Exception" when signing in to SendSuite Live Shipping Administration

Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

"The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." message in SendPro Enterprise, SendSuite Live, or SendSuite Xpress

Resolve Unable to create master sequence number SHM5-A when shipping a package in SendSuite Live

Resolve Tracking Number is missing or invalid SHM5-A when shipping via UPS Consolidated in SendSuite Live

Resolve "Error There is an error in XML document" with SendSuite Live eBay eCommerce integration

Resolve "Invalid contact SHM5-A" when shipping UPS in SendSuite Live

"Missing or invalid element: Contents Type" when shipping to APO or US Territory in SendSuite Live

Resolve "Unrecognized attribute 'targetFramework'" when loading SendSuite Live pages

Resolve No Response From Open Ship Service error with FedEx Home Delivery in SendSuite Live

An error has occurred on the meter: {0}

Resolve "Please enter the AES/FTR Exemption Field" when processing FedEx international shipment in SendSuite Live

Resolve The Shippers shipper number can not be used for this shipment when shipping UPS in SendSuite Live

Error occurred during Login. Please contact your system administrator.

Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live

HTTP Error 503. The service is unavailable.

Unable to download required files from the update server. Please ensure your proxy allows access to .zip and .xml files

Resolve 'Saturday Pickup Available' is not enabled or 'Sunday Pickup Available' is not enabled when shipping UPS in SendSuite Live

"Unable to get custom rate: object reference not set to an instance of an object." in SendSuite Live

Resolve service not supported error when shipping USPS First-Class with Special Service Registered Mail in SendSuite Live

Resolve "Error opening input transaction. Processing Stopped at location ###" when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Server Error in '/SendSuite Live Shipping/Configuration' Application. Parser Error

ERROR Failed to complete the OpenDevice sequence Meter 0